PissedConsumer for business

Customer Service Solutions

You may have the very best service or product on the market, but still lose customers due to poor performance of your customer support. Provide great customer service to ensure and improve customer satisfaction

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Customer Service Solutions

Customer Service Solutions

PissedConsumer Review Management Services

Customer service audit

Get a complete and deep understanding of the current customer service gaps inside your organization

  • Analyze documentation, workflow, technology and business processes
  • Review claims and manage escalated issues
  • Check the work of the existing customer service team
  • Identify bottlenecks and growth points
  • Provide a report with audit results and recommendations

CUSTOMER SERVICE - DEVELOPING A BUSINESS PROCESS

Build an effective customer service process with the help of our experts

  • Create a customer service strategy
  • Create templates and scripts
  • Set up customer service tools and software
  • Provide customer service instructions and guidelines
PissedConsumer Review Management Services
PissedConsumer Review Management Services

CUSTOMER SERVICE - FULL OUTSOURCING

Delegate your customer service to our team of professionals

  • Provide multichannel 24/7 customer support
  • Monitor customer feedback on different platforms
  • Resolve customer issues faster and more efficiently
  • Expand your customer support team promptly as your business grows
  • Increase your customer satisfaction score and retention rate

Create the best customer service with us

  • Omnichannel support

    Omnichannel support

    We provide great customer service to your clients across different communication channels

  • Real-time tracking & prompt reaction

    Real-time tracking & prompt reaction

    We help businesses identify problem areas and track unresolved issues

  • Expert approach

    Expert approach

    We define a personal approach to every customer to solve their issues, meet and exceed their expectations

Talk to a customer service expert

Our workflow

  1. Conduct a customer service audit

    We analyze your current customer experience, evaluate and improve the ongoing processes

  2. Build an operational plan & budget

    We set specific objectives and create customer service strategy

  3. Improve customer service

    We set up and constantly improve customer service processes

  4. Maintain customer loyalty

    We define methods that can help you increase the trust and loyalty of your customers

Michel Podolsky
qoutes icon

To stand out from the competition, it’s crucial for your business to improve customer service and implement client programs that help you connect with your customers

Michael Podolsky,
CEO of PissedConsumer.com

What Our Clients Are Saying?

BLOOD and STOOL

I find customer service very well informed on the subject matter

BLOOD and STOOL
Nche Forcob,
QBE North America

Thanks so much, you’re the best.

QBE North America
Matthew Braswell, Compliance Officer,
Vivint

They've been very helpful and responsive. Things have been great. They've had answers to all my questions to date. I'm satisfied. Keep doing what you're doing. Thank you!

Vivint
Ian Bell,
Bath Fitter

Great attitude and very helpful when questions come up. Excellent professional knowledge for resolving customer issues and customer communication. We are generally satisfied on how complaints are solved, except for the issue of anonymous complaints. We mentioned it last month, that when someone posts an anonymous review, and then they are asked to make a PissedConsumer account, they have no incentive to do so – they’ve already vented by posting their complaint. If they believe they have submitted a new bath fitter complaint, and then we remove it later because it’s anonymous, that customer could become more angry than before. We would much prefer to ask consumers to make an account with PissedConsumer if they attempt to post an anonymous complaint to Bath Fitter.

Bath Fitter
Christopher Fay,
Drivetime

…We’ve been with you guys for so long. Overall, we are happy with our partnership.

Drivetime
Christopher Piper,
Intoxalock

We chose the package we have based on the priority of helping customers resolve their issues, while also identifying the challenges from an online reputation standpoint when potential customers could be researching our company on various search engines. I would say that we are satisfied with the services that we receive in our current package, and that we use most of the features available… We do like that we can add testimonials to our page, advertisements, and that our rebuttals mask the original review…

Intoxalock
Skyler Roder,
Bike Bandit

We choose the free package to be able to respond to our customers’ needs. Good - easy to respond, word counter and spell check are great. We do appreciate the free account. Bad - our responses look hidden – they should be right after the post. Cannot flag posts for being false or a fraudulent.

Bike Bandit
Mike Ward, Customer Support Manager,
Ace Cash Express

We have the Free subscription. We chose it because we’ve just started a Voice of the Customer program and are trying to figure out what is out there. Your site came up in Google searches on ACE Cash Review (or some derivative thereof). We’d like to be able to privately engage with the customer and see if we can solve their issue. It would be nice for our ‘canned’ response to be public but then if the customer comments again or chooses to engage via your platform instead of with us directly it would be nice for those comments to be private.

Ace Cash Express
DeeAnn F,
Beachbody

Your customer service is extremely skillful and professional, no complaints and we appreciate the service! The Emails that we receive alerting us that we have received a complaint against our company. This allows us to stay alert and aware of what are consumers are saying and consistent updates concerning how we can give the customers more of what their expressed needs are.

Beachbody
Beachbody Team,
Jodyshop Shopping

I find customer service very well informed on the subject matter

Jodyshop Shopping
Jodyshop Team,
The Wig Company

I am grateful for web sites like yours. I think it’s very important for the consumer. I just want to make sure that accurate information is passed on.

The Wig Company
Eadie Kelly, Director of Merchandising, Product Development and Strategy,
LexisNexis

We are not subscribers, so my expectations for interactiion with your group were pretty low. However, the person with whom I worked blew it out of the park. Lena L. ... was quick to respond, amiable, informative and concise. I wish all customer care reps were as talented and easy to work with as Lena. You've got a great one there.

LexisNexis
Jennifer Richman,
Hibu

Yanina (our representative) has been very responsive to any questions that arise in our short time with you. She sent a reminder that this questionnaire went out last week. Sorry that I did not see it until she sent the reminder.

Hibu
John Rye,
Nuwber

My name is Jane, I am a customer support manager with Nuwber, Inc. Thank you for the guidelines, they are really useful. We are serious about our reputation management and we are interested in enhancing communication with our customers using your website.

Nuwber
Jane Karpovich, Head of Customer Support ,
Keystone RV

For now I believe we are all set and it is working exactly as we need it to

Keystone RV
Alisha Howton, Customer Support Manager,
Travel2Be

We are by now happy with the current subscription we have signed up.

Travel2Be
Travel2be Team,
Waste Management

Hi Darina – everything is going well! Thank you for checking in. So much easier now that we can respond as Waste Management.

Waste Management
Rosanne Pontes, Area Manager, Customer Experience,
Innovel Solutions

So far we are getting a lot of use out of our free plan and helping customers out.

Innovel Solutions
Jennifer Engelbrecht, Social Media Manager,
Wash Multifamily Laundry Systems

Everything is great so far. Decided to create an account for customers that use your site who leave reviews. So far so good!

Wash Multifamily Laundry Systems
Adrian Gomez, Marketing Specialist,
Western Schools

I appreciate your help getting me an updated password. Today I successfully logged in and was able to respond to a comment!

Western Schools
Jennifer MacLean, Director of eCommerce Marketing,
DealDash

So far we haven't had a large volume of complaints, but we did get a couple and were able to reply to the consumers right away, which is something that we really care about.

DealDash
Adrian Diaz Arteche, Community & Content Manager,
Micro Center

Everything is working wonderfully and with out an issues. The tools we are using fits all our needs currently.

Micro Center
Kelly Phaunef , Customer Relations Representative,
Indian Gifts Portal

We're quite happy with the functionality of our current page. The current subscription is satisfactory.

Indian Gifts Portal
Karishma Manglani -Vij, Sr. Manager ​- Social Media & Quality ​Excellence,
Guardian Protection Services

Things are going well with the free plan. I have been responding to reviews and facilitating resolutions.

Guardian Protection Services
Nathan, Marketing Reputation Specialist ,
Frontier Communications

Think we are in good shape. Thank you for the partnership!

Frontier Communications
Mark Bell, Director of Social Media Care,
Grasshopper Mower

We are satisfied with our free subscription at this time, although it is good to know that we have customer support such as yourself should the need arise.

Grasshopper Mower
Michael Simmon, Communications Specilaist,

Schedule a Consultation

Our team will help you identify the pain points of your business and provide personalized solutions to improve your brand reputation and customer relations

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