Conversation Analytics
Get valuable insights into How and Why customers communicate with businesses.
When it comes to getting customer insights, a few sources offer knowledge as valuable as calls and messages analytics.
Our analytical report gives you a clear picture of the customer experience, helping you refine strategies and stay competitive.
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Сall transcription analysis
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Analysis of customer messages
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Insights into customer experience
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Customer service performance
What Our Conversation Analytics Report Includes
Our report is based on an in-depth analysis of customer interactions via different conversational interfaces contributing to efficient decision-making.
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Overall Sentiment
Assess whether customer interactions are generally positive, neutral, or negative.
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Reasons for Customer Calls and Requests
Identify themes and issues customers frequently mention, allowing you to pinpoint critical concerns.
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Customer Service Performance
Reveal customer service metrics, including the percentage of resolved requests, response times, and more.
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Customer Satisfaction Metrics
Evaluate customer satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) ratings after interactions.
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Customer Pain Points
Discover what frustrations and challenges customers face with products or services in the specific industry.
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Improvement Opportunities
Understand where customer communication processes can be streamlined or enhanced.
Schedule your free consultation and discover how our Conversation Analytics report can help you achieve your goals!
Discover How Our Report Can Help Your Organization
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SMB Businesses
Small and medium-sized businesses looking to boost product development and refine marketing strategies by understanding consumer preferences and satisfaction.
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Marketing Agencies
Agencies aiming to craft impactful campaigns for their clients and seeking insights into customer sentiment and preferences to optimize marketing efforts.
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BPO and Call Center Companies
Businesses focused on improving service delivery by analyzing customer interactions and gathering feedback to improve customer experience.
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AI Technology Firms
Companies that need datasets of real customer feedback to train ML models to improve conversational AI solutions.
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Investment Firms and Funds
Organizations looking to evaluate market sentiment and consumer behavior for better investment risk evaluation.
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Research Firms and Journalists
Professionals and organizations seeking comprehensive insights into consumer opinions and market trends for more accurate reporting and analysis.
Want to know how competitors handle customer interactions?
Why Choose Our Reports
Time and Resource Savings
Skip the hours of learning and setting up new tools for analysis. Our experts deliver a detailed, ready-to-use report, freeing you to concentrate on other crucial business tasks.
Professional Expertise
Sentiment analysis results could be difficult to interpret in order to make effective decisions. Our reports include actionable recommendations tailored to your business goals and challenges.
Competitive Comparison
While you may know your company and customers well, gaining insights into competitors can be tough. We offer data from their customer feedback and preferences, helping you understand the market better.
Unique Data
Our analytics use only authentic data from real reviews, complaints, calls, and emails to companies. The presence of negative sentiment provides vital information for your business growth.
More Customer Experience Reports
Customer Feedback Analysis
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Review analysis
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Customer satisfaction
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Common issues
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And more!
Explore Case Studies
Discover the results businesses achieved by using consumer data analysis.
Frequently Asked Questions
Conversation analytics is a process of gathering and extracting valuable business insights through analysis of verbal interactions, such as customer service calls, chat transcripts, and other voice or text-based communications. This activity helps to determine the efficiency of your issue resolution process and critical issues customers apply, as well as precisely calculates customer satisfaction metrics.
Conversation Analytics provides insights on strengths and pinpoints critical areas of your business and competitors. This allows you to improve your products or services to give customers exactly what they want and need.
PissedConsumer collects data from multiple channels, including reviews, calls, messages, and customer service surveys. We analyze this data using a blend of advanced AI technology and manual methods. This comprehensive approach ensures thorough coverage and detailed insights, enabling us to efficiently deliver accurate, actionable results while maximizing your time and resources.
Yes, we do. Contact our team to request a sample and get a preview of insights that can benefit your business.
Schedule a Consultation
Our team will help you identify the pain points of your business and provide personalized solutions to improve your brand reputation and customer relations
