How Support Pets Got 5 Stars on PissedСonsumer and Won Consumers Choice Award
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IndustryAnimal Services
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ServicesPissedConsumer Review Management
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LocationUSA
About
Support Pets is a company that helps people with a diagnosed emotional, mental, or psychological disability register their pets as emotional support animals (ESA). Thanks to our client, owners can bring their pets almost everywhere to fulfil their emotional needs.
PissedConsumer is a review platform where numerous Support Pets customers share their experiences and voice their concerns. Our client wanted to process these reviews efficiently and needed to equip their support team with tools to respond quickly and resolve customer issues more efficiently, providing excellent customer service.
Comprehensive Review Management with Bronze Plan
The most cost-effective solution for our client was using the Bronze plan of PissedConsumer review management service, which provided them with the following capabilities:
Reviewers’ contact information
The client's customer support representatives have access to reviewers' contact information, such as their emails, full names, and phone numbers. This allows the support team to contact customers personally to solve each issue individually.
Such an approach is more efficient and allows for solving issues in beneficial ways for a company and its customers. Furthermore, complaint authors usually change the initial star scores they gave the company to higher ones because they feel the company truly cares about them.
Review management
The client's customer support team received real-time alerts once a new review about Support Pets was posted. This allows them to react quickly and respond to reviews and complaints. The minimum time gap between consumers writing reviews and getting a response showcases the company's commitment to addressing customer issues and the company’s focuse on their customers’ positive experience. It also leads to a positive resolution of issues.
In addition, once per week, our Bronze clients receive a comprehensive report with reviews, comments, questions, and calls that customers make through our platform.
Business Verification badge
The badge ‘Verified account. Company monitors its reviews’ tells all customers who visit Support Pets on our platform that this company cares about customers' satisfaction and thrives on providing them with a top-notch experience and resolving their complaints.
Support Pets’s Achievements
The client utilized the full potential of the Bronze plan, showing that even our basic solution package can achieve truly outstanding results.
In two years PissedConsumer rating increased by
3.1 points
60%
of rated reviews have 4⭐ and 5⭐
8%
of all issues are marked as resolved by their authors
Of course, consumers couldn't help but notice this commitment to providing exceptional customer service and product quality. As a result, Support Pets has won the Consumers Choice Award by PissedConsumer 2024, where consumer feedback and how a company deals with consumer issues define winners.
Support Pets has effectively utilized PissedConsumer’s Bronze plan to enhance customer satisfaction and service quality, ultimately improving its reputation and delivering exceptional support.
Awarding for commitment to addressing customer issues and focusing on their positive experience.
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