filters
state:
Show
city:
Show
category:
Show
product:
Show
Shoes are very hard for me to find. I have to wear certain style shoes. I have been ordering shoes from foot smart since 1990's and never had a problem up until now. The shoes I ordered was always a good quality shoe and last for up to 2 to 3 years wearing daily. Às of...
Read more
Product
#993520
Reply to reviews
I ordered some orthotics from Footsmart last week. They sent me an email telling them to call them about the order. I had forgotten my phone at home and couldn't call them back. The next day I got and email saying that the order had shipped. I figured that there was no...
Read more
1.0
I didn't like
  • Customer service and return policy
#958918
Reply to reviews

So disappointed in Footsmart! Terrible customer service! I purchased "FS Stretchies Faye Flat" shoes on 10/24/16 for my mother in law who has Parkinson's disease. We guessed as best we could what her size would be in this shoe. The shoes arrived and were too big. I was...
Read more
1.0
Product
#955012
Reply to reviews

Footsmart Customer Care Review

#928070
2.5
I have bought many shoes in Footsmart, and my last purchase is really dissapointing. I just tried to return one of the 3 (three) pais of shoes, and they won't accept it. They say that all liquidation sales are final. And ALL of their sales ARE ON LIQUIDATION!!!!! Therefore, there are no returns. DO NOT BUY IN FOOTSMART.
Comment
Show

New Balance Fresh Foam Review

#924820
Do not order from this company their return policy alone is a joke. Very poor customer service!!!!!
Comment
Show

Footsmart Customer Care Review

#886126
1.7
I returned a pair shoes for refund. It's over thirty days and I can't get my money back. Refunds are Not easy. I keep contacting them beware !!
Comment
Show

Vionic Eddy Casual Shoes Review

#848989
Id like to know lications near me
Comment
Show
Ordere a 2 pairs of socks that were supposed to help with arch pain. Waited a week, then decided to check on order status. The were still sitting in the warehouse, because they was a problem with my credit card. What problem? The order was charged to the card! Socks...
Read more
I am having considerable difficulty trying to make a return. It has been frustrating so far to the point of disgust. I have tried a number of ways to accomplish this task. I feel it is bad enough to have to pay the return shipping, but they could at least make it less...
Read more
2.9
I liked
  • Delivery speed was decent
I didn't like
  • Poor refund policy
#902525
Reply to reviews

Resolved

On 7/7/2016 I returned a pair of shoes. On 7/13/2016 I received a confirmation e-mail that Footsmart received them and I would receive a refund in 6-10 days. No refund. Sent e-mail inquiring about refund. No response. Called customer service on 8/2/201 6 and was...
Read more
Anonymous

angelroc They told me it would take 15 BUSINESS days and I SHOULD receive my refund. I guess it will take a lot longer than that and a lot more of my time.

2.2
I didn't like
  • Customer service
  • Poor refund policy
#895169
Reply to reviews
I ordered a pair of shoes from Footsmart and immediately (within 1 hour) attempted to cancel the order. They told me the order was already in process to just return the shoes after I received them. The shoes came in 2 weeks later, I tried them one and realized I was...
Read more
1.0
I didn't like
  • Customer service
  • Poor refund policy
#894248
Reply to reviews
Master of woven footwear - Bernie Mav. Catwalk , color pixel. Nice looking shoe for summer casual. Ordered & received quickly in April 2016. Wore 3 times in house , noticed bump under memory foam heel bed making shoe extremely uncomfortable (princess & pea). Returned...
Read more
I ordered the stretchies joyce slip ons back in April. I kept getting notices that the shoes were out of stock and the delivery date was extended. I waited patiently while Foot Smart continued to assure me that my shoes would be delivered. Then I received a card to...
Read more
I didn't like
  • Customer service
#876654
Reply to reviews
I actually had a wonderful experience with Footsmart’s customer service. I purchased several pair of Plantar Fasciitis inserts several months ago and did not check them when they arrived. I used one pair, and threw the other two in a bottom dresser drawer for later...
Read more