Footaction
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Footaction Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Footaction has 1.6 star rating based on 194 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Send the shoes, Site is available online, Need a response.
Cons: No real available customer service online or by phone, Shipping, Cant get customer service.Recent recommendations regarding this business are as follows: "I would.like a discount", "Don’t do it. Shop elsewhere, it won’t end well.", "Purchase in store and double check the items for damage", "What ever!", "I wouldn’t order from these people they deliver your packages to the wrong address. I think the delivery person needs glasses they can see out of".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Footaction has 1.6 star rating based on 194 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Send the shoes, Site is available online, Need a response.
Cons: No real available customer service online or by phone, Shipping, Cant get customer service.Recent recommendations regarding this business are as follows: "I would.like a discount", "Don’t do it. Shop elsewhere, it won’t end well.", "Purchase in store and double check the items for damage", "What ever!", "I wouldn’t order from these people they deliver your packages to the wrong address. I think the delivery person needs glasses they can see out of".
Most users ask Footaction for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Footaction Reviews
"Jordans I was trying to order"
Product was completed sold out although it shows every size was available on the app. I wish I could have purchased Jordan 11 Cool Grey
"The absolute worst place to shop and or expect any type of customer service. Don’t do it!"
You guys are glutens for punishment. Youre absolutely the worst retail company I have ever dealt with. I will never shop here again and I will be sure to...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Have not received my refund
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lansing, Michigan
The absolute worst place to shop and or expect any type of customer service. Don’t do it!
Preferred solution: Full refund
User's recommendation: Don’t do it. Shop elsewhere, it won’t end well.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Security tag not remove, purchased item in Houston. I live in Michigan
- Customer service
Preferred solution: First and foremost to get the security tag removed. The item does me no good right now. Let’s start there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing packages
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lansing, Michigan
Terrible
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Complaint call
Preferred solution: Price reduction
User's recommendation: I would.like a discount
Bromley, England
Items delivered damaged
User's recommendation: Purchase in store and double check the items for damage
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Kansas City, Missouri
Damaged product
Preferred solution: Full refund
Jacksonville, Florida
I was surprised that I cannot return or exchange brand new, never worn shoes for exchange or credit, etc.
User's recommendation: What ever!
Bait and switch
I ordered a pair of so-called boots and received a pair of very cheap slipper like foot coverings. I contacted the company to return because they were obviously not what the picture showed.
They sent me an email saying sorry I was disappointed but they wouldnt return because of personal preference. I said it was not personal preference it was a blatant difference in what was in your picture and what they sent me. They finally said I could return them but I would have to pay my own postage and gave me a Canada address. In checking postage it cost $50 to return the slippers and I paid 43 for them.
Then after pushing more they sent me a link to file a complaint. And the link did not work. Do not buy from this company.
The first picture below is whats I received. The second picture is from their ad.
Preferred solution: Full refund
User's recommendation: Do not buy from this company! Fraudulent practices.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Wayne, Indiana
Missing packages
User's recommendation: I wouldn’t order from these people they deliver your packages to the wrong address. I think the delivery person needs glasses they can see out of
Chandler, Arizona
Jordans I was trying to order
Preferred solution: Let me purchase the product when you restock
Midland, Texas
Shoes shipped to the wrong place
- Name brand shoes
- No customer service if problem
- Didnt get my shoes
- Poor customer service
Preferred solution: Let the company propose a solution
Very bad customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Riverside, Illinois
Customer Service
- Price
- Name brand shoes
- Send the shoes
- No available customer service
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong item delivered
I haven't been contacted by Footaction at all since sending this email on July 31, 2020:
I received a small package containing a Nike waist bag and not the Timberland Superboots that I ordered from FootAction. The shipping label and tracking number was assigned to me while inside the package was an Eastbay invoice for the person in which it was intended for.
Perhaps this was an honest mistake in which the packages soemhow got mislabeled; or this was intentional.
I'm requesting that rectify this mishap as soon as possible. by shipping me the item I've purchased, also send me a return label for the item that was wrongfully sent to me.
Attached are pictures of the: shipping label; the Eastbay invoice addressed to someone else; and the Nike waist bag that was inside the package.
If you have any questions or concerns, I can be reached at:
Malcolm Nelson 313-282-****
Thank you.
Mal
- Cant contact anyone
- Hard to get ahold of customer service representatives
Preferred solution: Send me a return label for the wrong item sent to me and send me the Timberland Shearling SuperBoots I originally purchased! If not give me a full refund!
User's recommendation: Never purchase on online . Customer service is non existent!
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