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New Reviewer

Misinformation and bad customer service at Footlocker Toronto

The Footlocker website announced a new shoe drop on April 1 and several people waited in line for hours in the morning prior to opening, only to be told when the store opened that the product would not drop until a few days later...shame on you Footlocker, you have left such a bad impression on my son and his four friends that they will NEVER shop at your company again. Customer Service at its worst.
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ID
#3452447 Review #3452447 is a subjective opinion of poster.
Location
North York, Ontario
Preferred solution
Let the company propose a solution
New Reviewer

Poor customer service

Bought Xmas gift for a child and was told was able to exchange. Manager was Aari was rude and all staff in store. Pls have someone call me
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ID
#3209035 Review #3209035 is a subjective opinion of poster.
Location
Maple, Ontario
Cons
  • Poor customer service
Loss
$150
Preferred solution
Full refund

Keep canceling my orders over and over again.

I order things you cancel them . why does this happen. like 4times. how do you over sell items? it is very frustrating and annoying

User's recommendation: not shop here.

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ID
#2928608 Review #2928608 is a subjective opinion of poster.
Location
Brampton, Ontario
New Reviewer

Order got canceled. I haven’t got refund

I ordered shoes on September 17 I didn't get any confirmation mail till September 21 it was showing on process but my bank account shows they took money on September 17 itself. And on September 22, I received a mail that is your order is canceled due to out of stock and its been 4 days after that mail I didn’t get any refund to my account.
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ID
#3818949 Review #3818949 is a subjective opinion of poster.
Location
London, Ontario

Worst Online Shopping Experience EVER

Worst experience I've ever had shopping online. First, in order to use a promo code, I had to meet a certain total order amount so I added an extra item to my order. I was able to check out fine but when I received the order confirmation email it didn't list all the products in my order. A day later I receive an email saying the items I wanted were out of stock - so now I only received that extra item I threw in to use a promo code. It would be nice to know the availability BEFORE checking out. You receive items from Foot Locker directly in the shipping bags. The clothes are never wrapped or in their own bags, they're just thrown into the mailers. Half the time I receive something it's dirty but this time one of the white shirts I ordered had a huge *** stain on it! Like seriously, what kind of quality control is this? Never ordering from Foot Locker again.
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ID
#1352911 Review #1352911 is a subjective opinion of poster.
Reason of review
Order processing issue

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