Sonya C Vqy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To make sure that I ordered the correct size socks

I ordered a sock subscription and I want to make sure I ordered the correct size. I ordered the subscription through Amazon
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Preferred solution: I just want to make sure I am getting the correct size socks in the subscription

Terri B Msd
map-marker Farmington, Michigan

Empty package

One of the orders to Marlee Bresso was delivered empty. The package had not been sealed. This was a subscription gift.
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Preferred solution: Another pair sent out

Jeri B Hbj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

USPS Package

I received a USPS package for Nate Coffee. Tracking # 9400 11** **33 7941 **** 92. It has my address, but Im not Nate Coffee, and I have never ordered anything from Foot Cardigan. I will mark addressee unknown and pop back into mailbox.
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Preferred solution: Send the package I received to the customer at the correct address.

DONNA G Hgv
map-marker Dallas, Texas

Contact frustration

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I have been a customer for years. However, I have been trying to contact someone in your company to update my payment info. NO LUCK THERE GUYS! Sooooo, I guess is I do not hear back from you just cancel my subscription! This is NOT customer service! And now you want at least a 100 word detail message? Good grief......I have said it all already and don't see the need to add more words. Donna Gallion ps here are you extra words/details {{Redacted}}
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Cons:
  • Lousy customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Help!!! How do I update my shipping address, nothing works!!!

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I have a years subscription and have contacted the e-mail address 4-5 times to change my shipping address. An e-mail is sent promptly with a lame reply about "Two shakes of a lambs tale" or somthing??? really wierd. Just respond to my e-mail. I tried to set up an account to update the address but it does not recognize the e-mail that is on the subscription so no information about me is in the account information. I tried to call....the number is out of order I tried to e-mail the CEO via linkedin...the system would not allow me to send an e-mail to him... I'm stuck!~! Do not get a subscripton from this company ...it is poorly run and messed up....they just take your money!!!!
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Reason of review:
Poor customer service

Preferred solution: contact me and update the delivery address!!!!

Anonymous
map-marker Boerne, Texas

Foot Cardigan .... STAY AWAY!!!!!

If you are looking for a monthly sock subscription and are considering FOOT CARDIGAN, save yourself the time, money, and aggravation!!! I contacted them after receiving the THIRD pair of socks in the SAME COLOR (out of five pairs), and asked them to address the fact that I was getting socks in the same color rather than a variety, like they advertise. Their basic response was to say "sorry, but too bad" and then cancel my subscription. I informed them that I could be retained as a customer with little effort, to which they replied again, "sorry, but can't help you" (in so many words). They do not value customers, and do not care to try to make you happy or fix what is clearly a flaw in their system if they are sending 60% of their socks in the same color. If you want to have fun with a sock subscription, DO NOT go to Foot Cardigan. Try Sock Fancy instead ..... They are cheaper (they don't add $2.00 taxes/fees) and they are happy to take returns if you want something different.
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Reason of review:
Not as described/ advertised
1 comment
Guest

Haha this is clearly an employee of Sock Fancy. What a shameless plug. Poor business ethics.

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