Tarisa S
map-marker The Bronx, New York

Restroom only for employees, not customers

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On Saturday 6/25/23, around 3:30pm, I went to the Food town Supermarket in Hollis, N.Y. after a doctor's appointment.

The doctor's office (which is around 10 miles from my apartment) is in the same shopping center, as Food town.

As I finished shopping, before going to the cashier, I asked an employee if there was a restroom. I was told the restroom is not for the customers, but for the employees only.

I verified this response, with 2 other employees, who had the same response.

I still couldn't help but feel slighted and humiliated. Is this what all customers are told?

After that, I decided I didn't want the merchandise, and left the store.

I then thought of looking at Food town (Hollis, NY) customers reviews, and came across a certain one from 2 years ago.

In this review, the customer was politely escorted to a basement restroom, which made him feel he was treated with respect.

How does the Food town employees decide this? Which customer can use the restroom, and who cannot.

He gave Food town a high rating.

To me, he was a preferred customer, treated with respect, and he will continue shopping at Food town.

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User's recommendation: Customer consideration, courtesy, and fairness.

Tarisa S
map-marker New York, New York

Restroom only for employees, not customers

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I felt slighted, when told the Food town restroom was not for customers, and "only for the employees". In the past, I have gone to this Food town in Hollis, (N.Y.) when I am finished with a doctor's appointment, that is located in the same shopping center.

I live about 8 miles from the doctor's office.

More details:

I had finished shopping, ready to go to the cashier, but decided to ask if there was a restroom where I could go.

I felt let down, when the response was yes, but not for customers.

After that, I decided to leave the store.

I then read through Food town reviews.

There was a review from 2 yrs. ago, about a man describing his experience at Food town as very satisfied, when at his request, was politely escorted to the basement restroom, but not with me.Sad

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User's recommendation: Have a restroom for customers, not just preferred customers

Tarisa S
map-marker New York, New York

Restroom only for employees, not customers

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I felt slighted, not valued as a customer they want to return back. Are they that way with all customers, who are asking to use the restroom.
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User's recommendation: To have a restroom for (their) including me, customers.

Willamae Tps
map-marker Northwest Harris, Texas

Not good LAST WEEK10/24/19

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Employee said NO hes not gonna carry my sacks of deer corn out for me!!!i had my 4 month old grandson with me. Seriously food town he needs to b FIRED!!!!INSTEAD OF RETIRING THIS WEEK LIKE I WAS TOLD. HES NOT HANDICAP HE WAS CAPABLE THE MANAGER CARRYED THEM OUT I GUESS HE THOUGHT IT WAS FUNNY WHENBI CONFRONTED HIM WHAT HAPPEN HE SAID HE WILL B GONE THIS WEEK N RETIRING. I SAID GOOD HE NEEDS TO. THE NERVE OF THAT EMPLOYEE HE AKWAYS HAS A ATTITUDE LIKE HES MAD WITH THE WORLD. I GO IN THERE EVERY WEEK N SPEND MONEY$$$$
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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Verified Reviewer
| map-marker Houston, Texas

Robert Ruffer at your Webster, Tx location is very rude

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Robert Ruffer/ Mgr at your Webster, Tx 77598, store Is very rude. He handled this situation with professtional misconduct & broke ADA laws. I reccommend you fire him immediately. He is setting Food Town up for a law suit. Thank you.
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Reason of review:
Poor customer service

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