Food Town Grocery Stores
Food Town Grocery Stores Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating from 6 reviews; overall sentiment is mostly dissatisfied with reports of poor manager behavior and limited customer amenities.
Key Takeaways for Future Customers
- Check recent Food Town reviews for store-level issues before visiting.
- Expect low marks for customer service and possible restroom access restrictions.
- Prices are noted as very good despite service concerns.
Negative Feedback / Risk Areas
- Repeated complaints about rude or unprofessional managers and staff, including alleged profiling and ADA concerns.
- Customers report inaccessible restrooms and inconsistent treatment.
- App access and account/contact updates have caused frustration.
Positive Feedback
Many reviewers highlight good prices and appreciate the website and store layout despite service complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating from 6 reviews; overall sentiment is mostly dissatisfied with reports of poor manager behavior and limited customer amenities.
Key Takeaways for Future Customers
- Check recent Food Town reviews for store-level issues before visiting.
- Expect low marks for customer service and possible restroom access restrictions.
- Prices are noted as very good despite service concerns.
Negative Feedback / Risk Areas
- Repeated complaints about rude or unprofessional managers and staff, including alleged profiling and ADA concerns.
- Customers report inaccessible restrooms and inconsistent treatment.
- App access and account/contact updates have caused frustration.
Positive Feedback
Many reviewers highlight good prices and appreciate the website and store layout despite service complaints.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baytown, Texas
A big problem at one of your stores, concern, and prejudice
- The shopper says they were profiled at checkout and told they couldn't use the express register with 23 items.
- When asked for a reason, no answer was given.
I was recently profiled. The system manager said I couldn't check out at express register 25 or less.
I had 23 items, and I asked her why not. I have under 25. She couldn't give me an answer.
I said, 'What is it? Because you think I'm going to steal something because I'm black?' No answer.
- Prices are very good
- Managers are not very professional
Preferred solution: A resolution to this problem
User's recommendation: The stove in Baytown, the managers are something else
Store complaint
- Amy and Joey bias customers.
- Amy is disrespectful to employees.
- The reviewer is a disabled veteran.
- The reviewer will file an official report.
The head csr lady named Amy and the manager named Joey are ruse an bias against customers an Mrs Amy is also disrespectful to employees I would like file an official report about the conduct of the store an I will not shop at the store again and just to let you I am a disabled veteran who didnt feel comfortable and welcome at the store by those two employees
User's recommendation: Not shop at the store do tho the way those two employees treat there customers an treat the other coworkers at the store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange phone number
I cant access to FoodTown mobile app due to changed my phone number. I need to update my contact number as 832689****
Restroom only for employees, not customers
- Staff said restrooms are for employees only, confirmed by two other employees; the reviewer felt slighted and left, wondering how access is decided.
On Saturday 6/25/23, around 3:30pm, I went to the Food town Supermarket in Hollis, N.Y. after a doctor's appointment.
The doctor's office (which is around 10 miles from my apartment) is in the same shopping center, as Food town.
As I finished shopping, before going to the cashier, I asked an employee if there was a restroom. I was told the restroom is not for the customers, but for the employees only.
I verified this response, with 2 other employees, who had the same response.
I still couldn't help but feel slighted and humiliated. Is this what all customers are told?
After that, I decided I didn't want the merchandise, and left the store.
I then thought of looking at Food town (Hollis, NY) customers reviews, and came across a certain one from 2 years ago.
In this review, the customer was politely escorted to a basement restroom, which made him feel he was treated with respect.
How does the Food town employees decide this? Which customer can use the restroom, and who cannot.
He gave Food town a high rating.
To me, he was a preferred customer, treated with respect, and he will continue shopping at Food town.
User's recommendation: Customer consideration, courtesy, and fairness.
Restroom only for employees, not customers
- Restroom is for employees only.
- A past review described a man escorted to the basement restroom.
I felt slighted, when told the Food town restroom was not for customers, and "only for the employees". In the past, I have gone to this Food town in Hollis, (N.Y.) when I am finished with a doctor's appointment, that is located in the same shopping center.
I live about 8 miles from the doctor's office.
More details:
I had finished shopping, ready to go to the cashier, but decided to ask if there was a restroom where I could go.
I felt let down, when the response was yes, but not for customers.
After that, I decided to leave the store.
I then read through Food town reviews.
There was a review from 2 yrs. ago, about a man describing his experience at Food town as very satisfied, when at his request, was politely escorted to the basement restroom, but not with me.
User's recommendation: Have a restroom for customers, not just preferred customers
Restroom only for employees, not customers
I felt slighted, not valued as a customer they want to return back.
Are they that way with all customers, who are asking to use the restroom.
User's recommendation: To have a restroom for (their) including me, customers.
Northwest Harris, Texas
Not good LAST WEEK10/24/19
- Employee refused to carry deer corn sacks, even with a baby present.
- Manager carried them out; customer plans to stop shopping there.
Employee said NO hes not gonna carry my sacks of deer corn out for me!!!i had my 4 month old grandson with me. Seriously food town he needs to b FIRED!!!!INSTEAD OF RETIRING THIS WEEK LIKE I WAS TOLD.
HES NOT HANDICAP HE WAS CAPABLE THE MANAGER CARRYED THEM OUT I GUESS HE THOUGHT IT WAS FUNNY WHENBI CONFRONTED HIM WHAT HAPPEN HE SAID HE WILL B GONE THIS WEEK N RETIRING. I SAID GOOD HE NEEDS TO.
THE NERVE OF THAT EMPLOYEE HE AKWAYS HAS A ATTITUDE LIKE HES MAD WITH THE WORLD. I GO IN THERE EVERY WEEK N SPEND MONEY$$$$
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Robert Ruffer at your Webster, Tx location is very rude
- Robert Ruffer, manager at Webster, TX store, is rude.
- Alleges professional misconduct; ADA violations; urges firing; warns of a lawsuit.
Robert Ruffer/ Mgr at your Webster, Tx 77598, store Is very rude. He handled this situation with professtional misconduct & broke ADA laws.
I reccommend you fire him immediately.
He is setting Food Town up for a law suit. Thank you.
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