Fonoma
Fonoma Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fonoma has a 2.0 star rating from 4 reviews, 50% would recommend. Consumers are mostly dissatisfied; reviewers value the Website but report high price level and issues with recharges and delivery to Cuba.
Key Takeaways for Future Customers
- Read Fonoma reviews for patterns about delayed or missing recharges.
- Expect limited customer service options; phone line often busy and no chat.
- Be cautious about billing or refund requests and extra fees to resolve disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about uncredited top-ups and slow delivery.
- Reports of being asked to pay extra to resolve issues and suspicious support practices.
- Poor response from customer service and unresolved refund or reversal requests.
Positive Feedback
Some long-term users praise timely past service and occasional helpful credit adjustments after mistakes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fonoma has a 2.0 star rating from 4 reviews, 50% would recommend. Consumers are mostly dissatisfied; reviewers value the Website but report high price level and issues with recharges and delivery to Cuba.
Key Takeaways for Future Customers
- Read Fonoma reviews for patterns about delayed or missing recharges.
- Expect limited customer service options; phone line often busy and no chat.
- Be cautious about billing or refund requests and extra fees to resolve disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about uncredited top-ups and slow delivery.
- Reports of being asked to pay extra to resolve issues and suspicious support practices.
- Poor response from customer service and unresolved refund or reversal requests.
Positive Feedback
Some long-term users praise timely past service and occasional helpful credit adjustments after mistakes.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I think yall scammed me
I sent money 4 hours ago to a number in Cuba and they still haven't received it and yall want to charge me $5 more to help resolve it. I believe yall are scammed
- Did not receive it
Houston, Texas
Nauta top-up not credited
- Nauta top-ups are not credited in real time.
- The support number (786) 243-**** is always busy, and there is no chat or other contact available.
Nauta top-ups are not credited in real time, nor shortly after the charge has been processed against the selected payment method. The worst part is that the number listed for Customer Service (786) 243-**** is *always* busy!
There is no chat support or any other way to contact the company! The uncertainty is terrible!
- There are no channels of communication with customers
Preferred solution: Deliver product or service ordered
User's recommendation: Enable more efficient communication channels for customer support and assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck purchase
- Customer recharged a Cuba number with offer 658102****068480, including 20 GB and 160 SMS.
- Bonus 350 CUP did not reach Misaday Diaz Paris, +535-912-****.
Fonoma, I purchased from you. I recharged a number in Cuba and a special offer ID number 658102****068480, which I purchased a recharge of 20 GB, 160 SMS, and 150 minutes with a bonus of 350 CUP.
The bonus never reached a person in Cuba with the name Misaday Diaz Paris, telephone number +535-912-****. The 350 CUP never reached this person.
I've been trying to contact you, and you don't answer. You are scamming people.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaguè una recarga para Cuba hace 4 días y no la han recubido
No han recibido una recarga que envié a Cuba.
ID 522659****149696
La recarga se envió hace 4 días aproximadamente y se envió desde el número de teléfono 786380****.
- Ninguna
- No funciona
Preferred solution: Deliver product or service ordered
User's recommendation: Que no envíen recarga a través de Fonoma porque es un desastre como funciona
Recharge equivoque
- Fomona's services are consistently good.
- I have used them for years; service has been punctual.
- A recharge error was rectified with Cuban policy credit.
Fomona is the best ,and the custode service is the best ,really you can beleve me is very professionnel
Fomona is the best, , siempre sus services han sido Buenos al 100 % me équivoque en yn numero para una recarga , y como no me lo pueden devolver por culpa de la politica cubana ,le regalaron un credito para rectificar, y siempre sus servicios han sido ,puntual y sin problema yo llevo anos utilisando sus servicios y siempre hé estado satisfecha
User's recommendation: Fomona lo mejor de lo mejor, llevo anos utilisando sus servicios, y muy puntual y bien al 100% , hasta me équivoque en una recarga y colo por culpa de cuba no pueden devolver el dinero ,le regalaron un credito paracorrzjir y ayudarme, sinceramente fomona es lo maximo espectacular
Toronto, Ontario
Unsatisfied resolution
- Cuba recharge not received after 2 days.
- Contacted 3 people; they want me to join a help line and share card details.
I sent a recharge to Cuba 2 days ago and the recipient has not received it yet. I've talked to 3 people about it and have given them the information they requested and instead of resolving the issue they want me to join a help line and pay for it and give them my credit card information, which is suspicious because Fonona already has it. Why can't they just send the recharge to Cuba ??
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService
to recharge telephone numbers in cuba is since 2024 very bad and don't work most of the times or it may take 3 days for the 2nd recharge
- Was very good till 2023
- Does not work anymore
Preferred solution: the same time as the other years before when it was possible to recharge 6 to 8 # in 1 hrs
User's recommendation: find an other company
Indianapolis, Indiana
To dispute in another rice recharge
- Several calls to customer service, no response.
- Long-time customer, disappointed with service.
- Please have someone call to resolve my issue.
I have made several calls to costumer service only to have no answer no one have jet reach out to try to resolve my issues I am extremely disappointed with the level of service given the fact that I have a costumer for a long time this is unacceptable I hope some have the decency and the companion to call me and take care of my issue
Indianapolis, Indiana
To dispute in another rice recharge
- The recharge was sent to the wrong recipient.
- It was for a family member in Cuba.
- Please reverse the charge and send it to the right recipient.
I sent a recharge to a family member and Cuba. Unfortunately, it was sent to the wrong recipient.
I need that to be sent to the right person.
So if you can reverse that charged and send it to the right recipient. I would appreciate that very much.
Companies Similar to Fonoma
Screen Mirroring App
“Cancel my service Francie Contarino. 12824 SW Gingerline Drive. Port St Lucie, Fl 34987. Telephone...“
GadgetAny
“Wrong items received .my order is air pods and comes in watch. Please check and kindly provide the order...“
Phonecheck
“I tried to call the company that showed up on my credit card in question, "background phone check."...“
Softonic
“I have deposited an amount of 2499.06, but it has still not been added to our account, and the refund...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hola Juan C., Lamentamos mucho la situación que nos comenta y queremos ayudarle a resolverla lo antes posible. Por favor, escríbanos a help@***.com con los datos de la recarga para verificar qué ocurrió y darle una solución inmediata. Saludos Isabel Equipo de Soporte Fonoma