New Reviewer

A horrible experience with this company!!!

I am still confused on how a confirmation could be sent out with 4 absolute reservations and a hour later...it is stated that one of the passengers was not confirmed!!! Ultimately, the 4 passengers had the travel arrangements from *** Mind you all senior citizens! Not to worry, I would never use Fond Travels again in this lifetime. Mind ya, they do not tell you that they are not Delta, American...or whomever. you If yo

User's recommendation: Do not use them...a sorry company for sure!!!!

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ID
#2672953 Review #2672953 is a subjective opinion of poster.
Preferred solution
A response asking me not to send this info
New Reviewer

Horrible service

Do not do business with this company!!!!! Horrible horrible horrible is the only comment I can make!!!!!

User's recommendation: Do not trust them!!!!!!!!!! Booking errors at your demise!

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ID
#2640957 Review #2640957 is a subjective opinion of poster.
Loss
$4000
Preferred solution
Full refund

Ripped off

They just ripped me off $800! Could have got tickets direct from airline that much cheaper! Very pushy, I didnt have time to think! Beware!
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1 comment
#2001288

Same thing, called airline directly to complain and filed BBB report

ID
#2387634 Review #2387634 is a subjective opinion of poster.
Location
San Francisco, California

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Verified Reviewer
New Reviewer

Tried to scam me getting airline tickets canceled

Update by user Sep 07, 2020

Fond travels never contacted me after I posted my review.

Original review posted by user Aug 07, 2020
I was trying to cancel some flights with Alaska Airlines. Rather than go to the Alaska Airlines site 1st, I googled Alaska Airlines on my phone. Without realizing it, when I clicked on the link, I got Fond Travels without realizing it was not Alaska Airlines. I told the representative (Guage) I wanted to cancel the reservations but re-book later, and the representative made no effort whatsoever to let me know that I had actually reached the travel agency (who I had not booked with) and that I might be trying to reach Alaska Airlines (which I thought I'd reached). Fond Travels tried to add on all sorts of charges even though by that time I had gone on the Alaska Airlines website and the airline's website Claimed AA was not charging for COVID-19 cancellations and re-booking. Fond Travels then asked me for my credit card information so it could charge all the fees the representative said were required. At that point I told the representative from Fond I was going to hang up and call Alaska Airlines. Gauge told me he had already canceled all the flights so Alaska Airlines would not be able to help me and would not even be able to find my flights. I hung up and called Alaska Airlines. I got an AA representative on the line who told me the flights had NOT been canceled, and there would be no charges whatsoever for canceling the flights or re-booking. Given the flights from my home in NH to Kodiak Island in Alaska, 3 flights were involved, and I had booked for myself and one other person. Fond travels was trying to charge me $100 per person for each flight (i.e., $300) for canceling, and $125 per person for each flight for re-booking (i.e., $375 per person), for a total of $1350. Alaska Airlines took care of the issue for nothing.

User's recommendation: Be very wary of this travel agency.

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ID
#2104066 Review #2104066 is a subjective opinion of poster.
Service
Fond Travels Sales Representative
Cons
  • Use seo to get customers trying to reach alaska airlines
  • And gives out false information

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