Update by user Sep 07, 2020
Fond travels never contacted me after I posted my review.
Original review posted by user Aug 07, 2020
I was trying to cancel some flights with Alaska Airlines. Rather than go to the Alaska Airlines site 1st, I googled Alaska Airlines on my phone. Without realizing it, when I clicked on the link, I got Fond Travels without realizing it was not Alaska Airlines. I told the representative (Guage) I wanted to cancel the reservations but re-book later, and the representative made no effort whatsoever to let me know that I had actually reached the travel agency (who I had not booked with) and that I might be trying to reach Alaska Airlines (which I thought I'd reached). Fond Travels tried to add on all sorts of charges even though by that time I had gone on the Alaska Airlines website and the airline's website Claimed AA was not charging for COVID-19 cancellations and re-booking. Fond Travels then asked me for my credit card information so it could charge all the fees the representative said were required. At that point I told the representative from Fond I was going to hang up and call Alaska Airlines. Gauge told me he had already canceled all the flights so Alaska Airlines would not be able to help me and would not even be able to find my flights. I hung up and called Alaska Airlines. I got an AA representative on the line who told me the flights had NOT been canceled, and there would be no charges whatsoever for canceling the flights or re-booking. Given the flights from my home in NH to Kodiak Island in Alaska, 3 flights were involved, and I had booked for myself and one other person. Fond travels was trying to charge me $100 per person for each flight (i.e., $300) for canceling, and $125 per person for each flight for re-booking (i.e., $375 per person), for a total of $1350. Alaska Airlines took care of the issue for nothing.
User's recommendation: Be very wary of this travel agency.