toni s Ute
map-marker Sacramento, California

Folsom Lake Toyota - Tire Review from Sacramento, California

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Horrible service ever! Purchased a brand new car from them with an expensive extended warranty. Went for my 1st 5000 mile check up and everything was fine. Then 10 mile check up, again "fine". Went in for 15000 mime check up at Elk Grove Toyota and was told my right rear tire was so bold and should have been caught by the at least the 10, 000 mile check up (if not the 5000) by Folsom Toyota. The tire was under warranty until 12, 000 miles. Thus not being caught now leaving me with a 300$ plus bill for new tire and an alignment. Elk Grove told me Folsom should definitely pay for it under the circumstances. Of course no one is confessing they missed it much less paying for anything. I've lost all trust in Folsom lake Toyota and I'm furious in the way they Have Handled this Situation. Which is not to take any responsibility nor even do the right thing for customer service sake. I think it's a waste of money paying an additional 40$ per month for thier extended warranty! They're obviously incapable of catching even a bold tire! The service sucks and they're super rude.
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  • Extremely poor sevice
Reason of review:
Warranty issue
map-marker Long Beach, California

Folsom Lake Toyota: Worst service ever

Worst service ever. Needed a part that would take 2 days to go 400 miles from L.A. to Folsom. When the day it was supposed to be there came they said it was changed and would be coming from Seattle. Another day. When that day came it was changed again. Noe it was coming from Arizona and would be 5 more days. That was when i was informed that i could get an after market part the next morning. They wouldn't even pay for the rental car (which was from their rental service). After i got back to Tustin Toyota (my normal service team) they replaced the after market part, re-reimbursed me for that, the bad service from Folsom, the rental car and part of my hotel bill.
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