Fold3
Fold3 Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fold3 has a 2.2 star rating from 2 reviews with mostly dissatisfied consumers; reviewers value product diversity but report issues with Exchange, Refund and Cancellation Policy and Billing Practices, and recommend faster support; price level described as medium.
Key Takeaways for Future Customers
- Check recent Fold3 reviews for service reliability before committing to a membership or annual subscriptions.
- Expect potential delays in customer service response when addressing billing or account email issues.
Negative Feedback / Risk Areas
- Customers report slow customer service and unresolved Fold3 customer complaints about account access and email delivery.
- Frequent complaints cite billing and refunds problems and difficulty with cancellation of subscriptions.
- Website compatibility and browser prompts have blocked key functions for some long-term members.
Positive Feedback
Users praise the detailed historical records and success finding family history and wartime records, calling the content valuable.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fold3 has a 2.2 star rating from 2 reviews with mostly dissatisfied consumers; reviewers value product diversity but report issues with Exchange, Refund and Cancellation Policy and Billing Practices, and recommend faster support; price level described as medium.
Key Takeaways for Future Customers
- Check recent Fold3 reviews for service reliability before committing to a membership or annual subscriptions.
- Expect potential delays in customer service response when addressing billing or account email issues.
Negative Feedback / Risk Areas
- Customers report slow customer service and unresolved Fold3 customer complaints about account access and email delivery.
- Frequent complaints cite billing and refunds problems and difficulty with cancellation of subscriptions.
- Website compatibility and browser prompts have blocked key functions for some long-term members.
Positive Feedback
Users praise the detailed historical records and success finding family history and wartime records, calling the content valuable.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very disappointed in fold3, I wanted to speak to a physical person and I got this It's ridiculous because I want to speak to somebody
Trying to find my brother on Fold3, he Was in the vietnam war. I put in his name is and service number and nothing came up.How was that possible???
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCobbrena55@***.com
- - My new email address is cobbrena55@***.com.
- - I will set a new password after I contact Fold3.
- - I am not receiving Fold3 emails about monthly payments.
I thought the problems were resolved, but they aren't. I have a new email address.
Instead of rtscobb@***.com, it is cobbrena55@***.com. I also shall choose another password when I can manage to get in touch with someone at Fold3 about my Fold3 account. Right now, I am not receiving email from Fold3 relating to monthly payment on my account. Please respond as soon as possible because I love the history Fold3 sends concerning World War II and others.
Thanking you in advance.
Rena T. Cobb.
Preferred solution: Just accept my new password.
User's recommendation: I don't know, but getting support out to customers a little quicker would help.
Lehi, Utah
Terrible service
- - Fold 3 member; annual sub; finds details valuable.
- - I found family members who emigrated to New York.
- - Red bar says browser is too old; upgrade.
I have been a member of Fold 3 for years and pay by annual subscription. The detail is fantastic and is very valuable.
I found my family members who emigrated to New York which is brilliant A red bar came up on the web page saying my browser was too old. They also say I have to upgrade my browser. I am on Windows 7 with the latest Internet Explorer which is version 11 with the latest patches. It blacked the icons behind it for download and print.
They told me to click the X on right corner of bar. Did not work. They are pushing Chrome Edge Firefox.
No replies to my emails. I have been on hundreds of sites and none do this
Preferred solution: Let the company propose a solution
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