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New Reviewer

Cobbrena55@***.com

I thought the problems were resolved, but they aren't. I have a new email address. Instead of rtscobb@***.com, it is cobbrena55@***.com. I also shall choose another password when I can manage to get in touch with someone at Fold3 about my Fold3 account. Right now, I am not receiving email from Fold3 relating to monthly payment on my account. Please respond as soon as possible because I love the history Fold3 sends concerning World War II and others. Thanking you in advance. Rena T. Cobb.

User's recommendation: I don't know, but getting support out to customers a little quicker would help.

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ID
#2368699 Review #2368699 is a subjective opinion of poster.
Preferred solution
Just accept my new password.
New Reviewer

Terrible service

I have been a member of Fold 3 for years and pay by annual subscription. The detail is fantastic and is very valuable. I found my family members who emigrated to New York which is brilliant A red bar came up on the web page saying my browser was too old. They also say I have to upgrade my browser. I am on Windows 7 with the latest Internet Explorer which is version 11 with the latest patches. It blacked the icons behind it for download and print. They told me to click the X on right corner of bar. Did not work. They are pushing Chrome Edge Firefox. No replies to my emails. I have been on hundreds of sites and none do this
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ID
#1288127 Review #1288127 is a subjective opinion of poster.
Location
Lehi, Utah
Product
Fold3 Website
Reason of review
Poor customer service
Loss
$77
Preferred solution
Let the company propose a solution

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