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Focus XP Insurance Broker Rude and Unprofessional

I am required by my employer to purchase my own health insurance due to their canceling our group policy. We were referred to Focus XP to broker our insurance. Two weeks after first contact the inexperienced staff finally got me an application and due to their clerical errors and inefficient handling of my insurance application we were denied.I called the owner and left multiple voice mails to have him call me back. When I finally did receive a call back from the rep I stated that their services were no longer needed as I had found another broker and already purchased my insurance. Several hours later the owner proceeds to call me and and begins to yell at me, screaming "Who's company you went with?" over and over because I wouldn't tell him the name. He finally stated "Don't worry, I'll find out". I finally hung the phone and he called me again and continued to yell at me, telling me "We are the only ones that can help you if things go wrong with your HRA (health reimbursement account)and then insinuated that I was going to commit insurance fraud by not having health insurance and filing for the HRA. Not only do I find this unprofessional and uncalled for I was extremely insulted by his accusations. If your looking for an insurance broker please save your self some trouble and avoid this company at all costs.
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#232775 Review #232775 is a subjective opinion of poster.
Chicago, Illinois

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