filters
state:
Show
city:
Show
category:
Show
product:
Show
I had faulty magazine s for fnp 45 ,first they were great,sent magazine 3,then lost them in there factory docking area, then was advised to send pistol new 45 fnp,so l did doubting ,service ,well afrter many phone calls to main person service department, they sent new...
Read more
h.kitchener
h.kitchener

Yes, FN USED to be great and still make some fine products, but their customer service seems to have fallen on hard times. Luckily, you have many other brands to choose from.

I bought an fn forty nine 9mm. When you try to shoot it it will only fire a round when it feels like it. I have to eject and it may fire the next one or it may not. Very unreliable for a company that talks about dependability. I sent it back to the factory and they...
Read more
FN America customer service is absolutely incompetent. Do not purchase an FN firearm if you live in the USA. If you do you will be unable to receive warranty service, as their customer service and warranty department are run and staffed by people who don't care about...
Read more
1.0
I didn't like
  • Incompetence of customer service
#946593
Reply to reviews

Fn Herstal Customer Care Review

FN Herstal
#1042089
1.0
after I sent pictures of fnx9, showing where the fault is on the polymer,took 2 week for them to call me back to tell me that they don't see what I was talking about, and went around and around talking other *** that didn't matter, at the end they said we can't help you.
Comment Be first to start a discussion
Show

Fn Herstal Customer Care Review

FN Herstal
#1041243
1.0
waiting for them to get an answer for over 2 weeks and still waiting. I will never buy anything from them again.
Comment Be first to start a discussion
Show
Nothing has changed. They moved the repair division but must have kept the old people. I've returned a 5.7 handgun to them three times now because it will not shoot point of aim. Each time when it is finally returned it shoot where it did before. 4" low and an inch to...
Read more
FN failed to communicate and contact me about a bolt within the Scar 17s that could potentially fail and explode, possibly injuring me or killing me. This is unacceptable and now I have an expensive paper weight sitting in a cheap piece of *** cardboard box. I...
Read more
Bought a new FNX. Since an rmr was supposed to fit on it, bought the optic. When I went to put the optic on I found that when gun was manufactured, they had torqued down the mounting screw so hard they were impossible to remove. Using the tool that came with the gun,...
Read more
Anonymous
Anonymous

Well, it's now September 10, and I am still waiting for my call to be returned. A warranty is dot hoses if the company ignores you when you have a problem.

Sent to FNUSA and they confirmed receipt in April 2016. I have been calling and emailing for status and keep being told " waiting on shipment from Belgium" , there are row boats that can make that trip faster......I am completely frustrated with the lack of concern on...
Read more
I currently own an FN .40 and was looking to purchase a home defense shotgun. Through an NRA trainer program I was able to place an order directly with FN. I followed the instructions and faxed the order to the fax number indicated on the order form. A week after...
Read more
Anonymous
Anonymous

don't buy anything from fn

Anonymous
Anonymous

Contact the FN ProShop they handle this now. Proshop@fnamerica.com they will get it shipped out and turned around quickly

Sent the gun to them in December they said the gun needed replaced they said it was a ammo issue and not the gun so i contact Remington send the ammo back to them they said they found the ammo was bad and would take care of it they over night a check to fn on February...
Read more

Contact FN Herstal

Headquarters Address:
FN Herstal
7918 Jones Branch Drive Suite 400
McLean, VA 22101
Phone:
(703) 288-3500
More
FN Herstal - Review about Gun from Arbutus, Maryland
Bought an fn5.7 a few days later I noticed a chip missing from the hand grip. I called FN Hershel they said keep shooting it for a wile then send it in and we will replace it. I did that and now they want me to pay nearly $900.00 for it
Read more
Anonymous
Anonymous

don't buy FN firearms

1.4
#572090
Reply to reviews