FN Herstal
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
FN Herstal Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FN Herstal has 1.5 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great fnx-45 gun, Way the gun felt in my hands and during firing.
Cons: Customer service & false advertising rebates, Customer service and quality, Quality of firearm.Recent recommendations regarding this business are as follows: "Don't waste your money", "Avoid at all costs!", "do not buy any of their products", "Beware!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FN Herstal has 1.5 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great fnx-45 gun, Way the gun felt in my hands and during firing.
Cons: Customer service & false advertising rebates, Customer service and quality, Quality of firearm.Recent recommendations regarding this business are as follows: "Don't waste your money", "Avoid at all costs!", "do not buy any of their products", "Beware!".
Most users ask FN Herstal for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top FN Herstal Reviews
"FN Herstal - Customer Care Review"
I had faulty magazine s for fnp 45 ,first they were great,sent magazine 3,then lost them in there factory docking area, then was advised to send pistol new 45...
"Customer service is horrible so are the firearms"
By far the worst company I have ever dealt with. The customer service is worse than the overpriced trash firearms they sell. The only reason they got one star...
Phoenix, Arizona
I own an FN RIFLE that has no identifying caliber stamp. I do not have issues with FN Herstal. I am only asking for information regarding an FN rifle that has no caliber stamp.
Phoenix, Arizona
I own an FN RIFLE that has no identifying caliber stamp
Columbia, South Carolina
Customer service is horrible so are the firearms
- Customer service and quality
Preferred solution: Full refund
User's recommendation: Don't waste your money
Edmonton, Alberta
Replacement barrel
I needed a replacement barrel for fns40 sent pistol to warranty repair in Ontario .Owner of shop tried for a year and a half to get barrel and parts from them to no avail.Completely useless customer service and parts department.Will never buy anything from them again and I am encouraging all my friends not to buy from them either
Preferred solution: Let the company propose a solution
User's recommendation: do not buy any of their products
Melbourne, Florida
Fn 502 22lr pistol recall
Recall
- Love the gun
- Worst customer service ever
Preferred solution: Let the company propose a solution
User's recommendation: Avoid at all costs!!!!
Tulsa, Oklahoma
Horrible customer service.
FN isnt happy until you arent happy. They will not sell replacement parts and they will not repair firearms that have been modified with aftermarket parts like stocks or triggers. I will be selling off my FN products as there is no factory support for them and the factory refuses to supply replacement parts.
I agree entirely with this review and how the guy now feels regarding FN USA. I was a dedicated fan of FN firearms until I called ("Joe"-) FN "customer service"(or lack therof).
I was interested in using my FN pistols in competitions and inquired if any (lighter, smoother)replacement "competition" trigger was available from FN to improve the heavy, gritty, slow stock FNS 9 trigger. Here is how my questions were answered by "Joe" of FN USA: 1. I am interested in shooting competitively with my FNS 9mm, but need a lighter (than the current 7lb pull) trigger. Answer: "Uh Huh".
2. Does FN Herstal or USA make/have any replacement/competition triggers for the FNS series? Answer: NO. And we don't recommend changing ANYTHING on OUR pistols.
3. Can I at least buy a replacement/safety upgraded striker from FN to replace the stock striker, which I have read online is causing unintentional discharges? Answer: NO! -And "...WE HAVE DISCONTINUED THE FNS PISTOL MODEL!
" -in a shouting voice to me. " Try XYZ parts company, as we HAVE DISCONTINUED that pistol! (FNS-series) Note:My "discontinued" FNS pistols are less than ten years old, but have been replaced by the almost identical FNS 509, which cost at minimum twice what the FNS pistol cost new. So FN USA-since you no longer support your FN-owning CIVILIAN customers(former Military) who desire to shoot and promote your companys' products, offer no competitive upgrade parts and FN "customer service" rudely answers every question with a "NO!" or "...we have DISCONTINUED that pistol Sir!
- Then I want you/FN USA to know that I have sold/traded my three "discontinued" FN-FNS pistols! And that I do not appreciate the rude, "we could care less-since you are a civilian who desires to shoot FN pistols in regional competitions, so you don't matter at all to FN USA"-attitude of your employees and company in general. I am very dissapointed in FN USA and how they are "dissing" the same CIVILIAN customers who helped FN gain a foothold in the USA and formerly promoted FN products/FNH series pistols to other sport shooters.
Goodbye forever FN. Glock has excellent customer service and has been friendly, courteous and helpful to me since trading my FN's and FN bad attitudes/rude, uncarring, unhelpful customer service for new Glocks.
Baton Rouge, Louisiana
Poor, poor Customer Service
User's recommendation: Beware!!!
Do not honor rebate!
I bought ban FNX-45 in March 2019. The promo was to receive 3 magazines $150 dollar value.
I filled out all the info online and sent proof of purchase all required documents. I called to check status of my rebate and customer service said they emailed me saying that I didn't select model number. I have a screen shot showing all the info filled out properly. I even have rebate tracking number showing this as backup.
They told me there is nothing I can do. I will not recommend this company to anyone who asks when purchasing a firearm. In the grand scheme of things a $150 promo from a company is nothing; but for a customer saving up and buying the the promo deal made me lean towards their product. Should have bought an HK.
Horrible Customer service. I will be contacting the gun dealer I bought the gun from to warn them.
- Great fnx-45 gun
- Customer service & false advertising rebates
Preferred solution: Deliver product or service ordered
Does not Honor Rebates
Same problem here says my serial number is incorrect.
Not honoring a rebate offer
Preferred solution: Deliver product or service ordered
Doesn't Honor Rebates
I bought an FNS9c over a Glock because it had a nice little rebate for a Inforce APLc. A month after turning in the rebate form, I emailed their support asking the status of the rebate (because they don't send updates).
To my surprise... They told me that it was denied because my serial number wasn't right... And it was definitely correct. I sent a picture proving that it was indeed the SN of my FNS9c.
They told me there was nothing they could do because it was past the rebate end date.
Are you kidding me?
This was my first and last FN. If you're reading this, give your money to a company that won't scam you.
Terrible Rude
Columbia, South Carolina
Brand New FN 40
- Quality of firearm
Preferred solution: Let the company propose a solution
Airsoft gun spring powered
Well,yea ok i know it is an airsoft gun *** me but,i expected it to last me atleast 2 years only lasted me 4-6 months. so what i am asking of the FN Herstral company is to send me a picture of the inside of the scar-l Spring powered rifle so i can fix it.I really hope you guys send me them because i really wouldnt want to rain *** much *** on you as Nickleback has and that is a lot of *** also if anyone compies theses plans you may hold me liable, to send the plans, send them to my gmail, locus8397@***.com,thank you for your time.
- Way the gun felt in my hands and during firing
- Way the screws were a bit hard to remove
Preferred solution: Send me the plans of the guns insides so i can repair it only the picture to my google account. If anyone stole the plans or you see your plans being sold for another company and you did not give them permission to have and copy them you may hold me liabl
This is the best comment I have trolled all day! Do you actually think FNH, the company that produces actual combat firearms also makes air guns?
Didn't honor warranty
Companies Similar to FN Herstal
Umarex USA
“Would like to be able to talk with someone about my problem on my air rifle. Spent good money on this...“
Ruger
“Ruger sent me a stock , the stock doesnt match old stock .. will not fit my 270 , screw hole is a half...“
Amendment Arms
“paid for a firearm, still waiting. talked to Ryan, said it was his gm's fault.last time I talked to Ryan...“
Savage Arms
“Cant even come close to hitting the target the scope the rifle fires great I really like the rifle it...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I have had similar multiple bad experiences trying to get replacement and any upgraded parts for my FNS 9 and FNS 40 pistols. The only answers I have received when speaking to the rude, uncarring, FN "customer service" reps are: 1.
NO! 2. "We don't recommend changing ANYTHING on OUR pistols! (-not even the 7 lb./ heavy, gritty trigger to have a chance at shooting FN's in competition!) 3.
"We have DISCONTINUED the FNS pistols and no longer sell parts for them". So, this former dedicated FN owner and promoter has "DISCONTINUED" and sold/traded my FN's for other alternative brands that support their CIVILIAN customers.
Like Glock. To heck with FN's, since they seem to care less about non-Military and non-police customers who desired to shoot FN pistols in regional firearm shooting competitions, or desire to upgrade or replace ANY part for better performance.