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I had faulty magazine s for fnp 45 ,first they were great,sent magazine 3,then lost them in there factory docking area, then was advised to send pistol new 45 fnp,so l did doubting ,service ,well afrter many phone calls to main person service department, they sent new fnx 45,it took 6 months to receive it.I am an fn fan all the way but customer service was the worst-case to deal with. NOW leftT MESSAGE FOR service have new fns 9mm compact... Read more

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I bought an fn forty nine 9mm. When you try to shoot it it will only fire a round when it feels like it. I have to eject and it may fire the next one or it may not. Very unreliable for a company that talks about dependability. I sent it back to the factory and they kept it about 6 weeks and said they couldnt fix it but they would sell me a new one with $100 off retail price. I wouldnt recommend doing business with a company that wont stand... Read more

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FN America customer service is absolutely incompetent. Do not purchase an FN firearm if you live in the USA. If you do you will be unable to receive warranty service, as their customer service and warranty department are run and staffed by people who don't care about your firearm and are unable and/or unwilling to do their jobs properly. Mistakes will result in your firearm either being lost, stolen or incorrectly repaired. It will prove to... Read more

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Nothing has changed. They moved the repair division but must have kept the old people. I've returned a 5.7 handgun to them three times now because it will not shoot point of aim. Each time when it is finally returned it shoot where it did before. 4" low and an inch to the right. AND they retired it with the OLD target. Hard to reach a real person and then they just shine you on and never give the return call that they promise. Customer service... Read more

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FN failed to communicate and contact me about a bolt within the Scar 17s that could potentially fail and explode, possibly injuring me or killing me. This is unacceptable and now I have an expensive paper weight sitting in a cheap piece of *** cardboard box. I understand some manufacturers have recalls like this but when it endangers my life directly, I take it personally. Also, if my rifle did injure me, my lawyers would be knocking on their... Read more

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Bought a new FNX. Since an rmr was supposed to fit on it, bought the optic. When I went to put the optic on I found that when gun was manufactured, they had torqued down the mounting screw so hard they were impossible to remove. Using the tool that came with the gun, I stripped the top of the screw off. Tried to call customer service, got messsge that the voice box was full and then they hung up. Called repair, again same message and hang up. ... Read more

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Sent to FNUSA and they confirmed receipt in April 2016. I have been calling and emailing for status and keep being told " waiting on shipment from Belgium" , there are row boats that can make that trip faster......I am completely frustrated with the lack of concern on replying with a legitimate date to expect delivery. I have even contact Brownells because FNH keeps mentioning them as a source to follow up with ( doesn't make sense ). Todate not... Read more

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I currently own an FN .40 and was looking to purchase a home defense shotgun. Through an NRA trainer program I was able to place an order directly with FN. I followed the instructions and faxed the order to the fax number indicated on the order form. A week after the order I had yet to receive a confirmation. I sent an email inquiry and left 3 voice messages (all with a different person). I never heard back from anyone. I finally spoke to... Read more

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Sent the gun to them in December they said the gun needed replaced they said it was a ammo issue and not the gun so i contact Remington send the ammo back to them they said they found the ammo was bad and would take care of it they over night a check to fn on February 25 to cover to replacement i still have no gun i call once a week they tell me they dont have any they r waiting for one to come in if a factory service center cant get a gun in... Read more

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Bought an fn5.7 a few days later I noticed a chip missing from the hand grip. I called FN Hershel they said keep shooting it for a wile then send it in and we will replace it. I did that and now they want me to pay nearly $900.00 for it Read more

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