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Verified Reviewer
New Reviewer

Don't buy in

First reimbursement took nearly a year and a bunch of follow up emails from me. Second one they are saying I didn't provide my address and am beyond 45 days so won't be reimbursed. You really need to be on top of this and save every single piece of travel documentation to be reimbursed, and then sit and wait for months. Basically, it's a ponzi scheme. They take your money up front, then hope you'll either not end up traveling to a certain resort, forget to submit, or will find some missing piece of information and deny your request.

User's recommendation: Don't waste your money.

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ID
#2387328 Review #2387328 is a subjective opinion of poster.
Service
Flyback Mexico Customer Care
Cons
  • Takes forever to get a refund
  • Customer service makes zero exceptions
  • Do everything possible to deny claims and refunds
Loss
$1000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The company is a fraud and an unscrupulous operator.

Flyback promises to refund air travel for you annually for 10 years after you pay them up front for 2 years of travel. It is promoted by resorts in Mexico as a premier service. Unfortunately, flyback does everything possible to deny your refund when you apply. After trying for the past 4 months of getting a flyback refund, I have been denied. I sent them documents verifying that I was traveling and staying in the resort, but they still denied after many attempts. I requested a refund, and they also denied that without reason. I believe this company operates as a Ponzi type business taking in new customers' money etc and then denying refunds of later customers. This company is a consumer fraud type company that needs to be closed down. AVOID GIVING THEM ANY $ or you will be very disappointed and feel as ripped off as I do.

User's recommendation: DO NOT DO BUSINESS WITH FLYBACK unless you want to be scammed.

View full review
ID
#1846600 Review #1846600 is a subjective opinion of poster.
Service
Flyback Mexico Customer Care
Cons
  • Do everything possible to deny claims and refunds
Loss
$2785
Preferred solution
Full refund

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