Virginia W Kjr

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Bad customer service

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I was told that we could use a certificate we got for September 2024 by my travel agent, and when I was trying to discuss this with the agencys rep to set up the reservation, the lady on the phone kept cutting me off was very rude to me saying that the travel agent I got the certificate from doesnt work for them so they dont have to follow what she says and I was just trying to clarify what had happened and where the misunderstanding had come from. They were argumentative and rude, kept interrupting me and talking over me. Claimed they couldnt hear me, and that I was breaking up yet would answer my responses like they could hear what I said and needed to argue. When I tried calling back for a manager, I got the same rude woman pretending that I was speaking to a manager because I wanted to complain about how disrespectful she was on the phone, and yet again, she urged to just send the refund and not go through them rather than allow me to ask questions or comments on how the customer service was lacking and appalling. I would rather pay full price for a hotel than have to go through this company. Theres no reason that they needed to treat me with such disrespect as I was not speaking to them disrespectfully I was just trying to clarify what I was told. That woman has no business being in customer service. If you have the option to go through another travel agency, I would take that other option. The headache and a disrespect is not worth going through this company.
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  • No dates available bad customer service

Preferred solution: Full refund

User's recommendation: Use another company to travel

Erland Mbq

FLY FREE AMERICA IS DECEITFUL! You didn't win anything!

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BUYER BEWARE. Please do NOT use Fly Free America! They aren't following the rules but are lying to you about where your money is going. I want everyone to read this because I haven't seen anyone who actually understands that this IS a fake prize! Of course it's a legit travel company, but NOTHING is a prize. You are paying for everything, and more money, might I add. YES, it IS a scam! Why? Because the prices include airfare! You aren't getting anything for free- you didn't win anything! It's not just that you have to book 7 nights and have expensive hotels- that's not the point. They're NOT up front about the price tag. Your price INCLUDES AIRFARE. You didn't get the tickets for free or for $99. You're paying for them secretly. If you're going to do that, you might as well book somewhere less expensive because airfare is not paid for. You can find a cheaper travel agency to go through with ALL INCLUSIVE HOTELS, which is what I am NOW doing and finding that it is much cheaper. Don't waste your time! Read the email below where they actually explain that it's not a prize. This is MY story.. Several months ago I went to a bridal show and won the "grand prize" that they give out at EVERY show- two free Fly Free America round trip plane tickets. Of course you find out there are restrictions and you have to book everything through them, but THAT is not even the worst part of all of this. Every website that complains has failed to mention that Fly Free America actually is not giving you anything at all. They are hiding it in your big price that you end up spending on their dumb company. I kept trying to email Fly Free America (which Robert, my wonderful responder, was not so nice in his emails, telling me to try to find a better offer if I didn't like theirs). FINALLY, I was told I didn't actually win anything. All of their prices include the plane tickets so I didn't actually win anything. Brides all over have been dealing with this same fake prize, and it's disheartening. I hope the bridal shows & other companies giving out this "prize" consider changing it, as fly free America straight up said this to me... "Dear Allie, I think the confusion is that you think you have won something. This is a discount travel program. Our prices include airfare. Shop the market and see who give you the best deal. Robert Palmiter Executive Tour and Travel Services" ... So basically the certificate is really not worth anything but is a travel discount program. Brides are paying $99 activation fee (which they won't get back and HAVE to book with them or they lose it) to end up spending more money on their hotels & restrictions when they could get a better deal elsewhere. They just think they got free plane tix when they didn't. You end up paying over $2k for a hotel and included in that price are the imaginary free plane tix when you could get all inclusive for less than that on a site like vacation express or all inclusive websites. I actually thought I had won the "grand prize", but it turns out that they're just not up front about what they're doing. They include the plane tickets in that big price tag. Oh, and did I forget to mention that NONE of their hotels are all inclusive? You're paying up to $3k for the hotel alone (and like I said, your "free plane tickets"). Seriously, brides & grooms, please research better companies and throw out that *** voucher. It's not worth your time or money, and they're going to make you pay a lot more money when you could be saving elsewhere!!
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Reason of review:
Not as described/ advertised

Preferred solution: Fly Free America needs to stop advertising free plane tickets when they are included in the price!

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Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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