Fly By Night
Fly By Night Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fly By Night has 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent recommendation says DO NOT BUY FROM THIS COMPANY. Fly By Night reviews highlight poor customer service, limited product diversity, and a high price level.
Positive Feedback
No clear positives reported; the reviewer noted prior repeat purchases but experienced no goodwill on this order.
Negative Feedback / Risk Areas
- Fly By Night customer complaints include unresponsive ownership and uncaring staff.
- Order marked oversold at pickup and no timely communication.
- High prices with no accommodation on billing or refunds.
Key Takeaways for Future Customers
- Expect unresolved customer service issues and potential delivery problems.
- Consider alternative retailers and read reviews before buying from Fly By Night.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fly By Night has 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent recommendation says DO NOT BUY FROM THIS COMPANY. Fly By Night reviews highlight poor customer service, limited product diversity, and a high price level.
Positive Feedback
No clear positives reported; the reviewer noted prior repeat purchases but experienced no goodwill on this order.
Negative Feedback / Risk Areas
- Fly By Night customer complaints include unresponsive ownership and uncaring staff.
- Order marked oversold at pickup and no timely communication.
- High prices with no accommodation on billing or refunds.
Key Takeaways for Future Customers
- Expect unresolved customer service issues and potential delivery problems.
- Consider alternative retailers and read reviews before buying from Fly By Night.
Turn one complaint into a collective action
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Verified Reviewer
Uncaring staff and ownership, no customer goodwill
- - Ordered futon; Friday delivery promised, needed it sooner.
- - Pickup arranged; warehouse oversold; discount offered on a better model; owner did not call.
Ordered futon mattress. Was told it could be delivered on Friday, but needed it sooner.
I arranged to pick it up on a Tuesday in Easthampton as Mattress Firm was picking up a mattress on Wednesday. I arrived at warehouse with a friend who took time off of work with his truck. Was told it was "oversold", but may get discount on a better model. I explained that I wanted that model and could not wait as my old futon was bad, and my back was acting up, as was visible with my back support belt.
Called Maynard store to speak with owner, was told he was interviewing, and after explaining situation I would be called back. Went to store and was told I could pay 50% of the increase in price to get a better model. I explained that was unacceptable as mattress should have been tagged at warehouse and if one was not available I should have been told so. Store help was not empathetic or interested in goodwill to a customer (repeat customer at that).
Friend is in retail (as I was) and was also appalled.
Owner NEVER called back, and neither owner or Northampton manager responded to my letter. DO NOT BUY FROM THIS COMPANY!
- Not empathetic
- No customer goodwill
Preferred solution: Apology
User's recommendation: DO NOT BUY FROM THIS COMPANY!
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