Counter closed 1 and hald hour before flight
Original review updated by user Nov 26, 2020Hello, we had a flight from İstanbul IST to baghdad on flybaghdad today 26/11/2020 at 12:45, we reached airport at 11 am and after tickets check useless procedure which took half an hour, we reached counter of IF0222 FLYBAGHDAD FLIGHT M26 counter at 11:30, there were about 15 persons waiting at counter, which was closed, claiming that we are late, we called flybaghdad office in İstanbul they said wait we see whats wrong, after 20 min waiting we called back, they said yes you all are late and the flight going to go without you, we asked to change date or refund but they refused, claiming that it is our fault to come late. Really 1 and half hour before flight date is late!! We called a person on the flight he said that the counter closed at 11:20 and the airplane is FULL. Is that possible for airline company to be that much a fraud! Anyway we went to apply a complaint at airport (IST), they told us that the complain should be through the company itself LOL. the company office claims that the counter closed at 11:48 while we were there at 11:30 and counter was closed. We wanted just a rewind for cameras at airport to prove at which time counter really closed , they refused, saying that we should apply complain through the same flybaghdad airline, and btw, their office at airport was closed even before airplane takes off.
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