Kae Jjf

Charger light doesn't come on

They mailed the charger promptly, though I still need my warranty credit. Great customer service!.great bike!
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Stacy_M.

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Verified Reviewer

Never received bike

My EBike was delivered and was supposed to be signed for. I was working and they left it outside and it was stolen. And since then I cant seem to get any help. Sara was looking into it we were going back and forth in an email and then nothing.
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Loss:
$2357
Pros:
  • Keep in touch
Cons:
  • Kept in touch still no bike

User's recommendation: Make sure someone is home to answer the door because even though a signatures was required they left it while I was working right out front and it was stolen and it’s been months and I paid in full and still have no bike

Mukhtar P Yvv

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Verified Reviewer

Never received Babymaker waiting for 8 months

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Horrible customer service / the delivery date keeps changing from April to May to June and know July? Im confused! Does anyone know whats going on at FLX! Dont promise if you cant deliver!
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Preferred solution: Full refund

User's recommendation: Don’t buy from FLX

Philip W Cvt

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Verified Reviewer
| map-marker Eden Prairie, Minnesota

Bike failure

After waiting nearly a year for my bike to be delivered, I was able to take it for a ride fewer than 8 times before winter set in. I store my bike inside and cycle the battery each week. On taking it out for the first ride of the Spring, 9 months after receiving it, the motor would not engage other than the "walking speed". So, total failure. It has been 5 days since I contacted FLX customer support, and they have not yet seen fit to respond. So, again, total failure.
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Pros:
  • Looks and works well when it works
Cons:
  • Made for short riders

Preferred solution: Let the company propose a solution

User's recommendation: when it works, it works well. When it doesn't, your on your own...

Anonymous
map-marker Seattle, Washington

Damaged bike in shipment

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Bike delivered over a year ago. Called and left messages, sent emails for resolution. They conveniently got back over a year later and said bike was out of warranty. Sounds like they are trying get out of the obligation to fix shipment issues. Horrible customer service.
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Preferred solution: Deliver product or service ordered

User's recommendation: run, do not buy form these people. I was very enthused at first, not now!

Bruce H Fmv

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Verified Reviewer
| map-marker East Stroudsburg, Pennsylvania

No customer service

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Bought 1900.00$ bike in March 2020 and company doesn't answer phone emails or chat
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Preferred solution: Deliver product or service ordered

User's recommendation: Don buy from them

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