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Verified Reviewer
New Reviewer

Never received bike

FLX Bike - Never received bike
FLX Bike - Never received bike
FLX Bike - Never received bike
FLX Bike - Never received bike
FLX Bike - Never received bike
FLX Bike - Never received bike
My EBike was delivered and was supposed to be signed for. I was working and they left it outside and it was stolen. And since then I cant seem to get any help. Sara was looking into it we were going back and forth in an email and then nothing.

User's recommendation: Make sure someone is home to answer the door because even though a signatures was required they left it while I was working right out front and it was stolen and it’s been months and I paid in full and still have no bike.

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ID
#3838426 Review #3838426 is a subjective opinion of poster.
Pros
  • Keep in touch
Cons
  • Kept in touch still no bike
Loss
$2357

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Verified Reviewer
New Reviewer

Never received Babymaker waiting for 8 months

Horrible customer service / the delivery date keeps changing from April to May to June and know July? Im confused! Does anyone know whats going on at FLX! Dont promise if you cant deliver!

User's recommendation: Don’t buy from FLX.

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ID
#3761352 Review #3761352 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Bike failure

After waiting nearly a year for my bike to be delivered, I was able to take it for a ride fewer than 8 times before winter set in. I store my bike inside and cycle the battery each week. On taking it out for the first ride of the Spring, 9 months after receiving it, the motor would not engage other than the "walking speed". So, total failure. It has been 5 days since I contacted FLX customer support, and they have not yet seen fit to respond. So, again, total failure.

User's recommendation: when it works, it works well. When it doesn't, your on your own...

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ID
#3485653 Review #3485653 is a subjective opinion of poster.
Location
Eden Prairie, Minnesota
Pros
  • Looks and works well when it works
Cons
  • Made for short riders
Preferred solution
Let the company propose a solution

Damaged bike in shipment

Bike delivered over a year ago. Called and left messages, sent emails for resolution. They conveniently got back over a year later and said bike was out of warranty. Sounds like they are trying get out of the obligation to fix shipment issues. Horrible customer service.

User's recommendation: run, do not buy form these people. I was very enthused at first, not now!

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ID
#3081849 Review #3081849 is a subjective opinion of poster.
Location
Seattle, Washington
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No customer service

Bought 1900.00$ bike in March 2020 and company doesn't answer phone emails or chat

User's recommendation: Don buy from them.

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ID
#2159967 Review #2159967 is a subjective opinion of poster.
Location
East Stroudsburg, Pennsylvania
Service
Flx Bike Customer Care
Preferred solution
Deliver product or service ordered

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