Abused florist

One of our local flower shops was a member of this wire service but now i think they have come out from under them.They took so much of a percentige out an left them holding the bag.meaning the florist always got payed on a certain day of the month they used there there money to purchase flowers to fill 1-800.flowers orders an in returned the wire service would deposit money in the florist account to cover all of there orders this last month the ran up a bill for almost 900.00 and left the florist holding the bag.when the florist call them about it they said oh we took out the money for advertising which florist didnt know anything about it the took it all out at one time instead of breaking the payment up.another excuse was oh this is a one time charge, they told the florist that they would issuse them a credit but U CAN NOT PAY A FLOWER BILL ON A CREDIT they still have not done anything with it that is why u have a so many floirist that do not want to use them.
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ID
#839943 Review #839943 is a subjective opinion of poster.
Location
Tucker, Georgia
Reason of review
left us holding a open flower account that we are having to borrow the money to pay it off before we can order anything else.
Loss
$3000
Preferred solution
Full refund
New Reviewer

Flowers received are not even close!

Florists - Flowers received are not even close!
Florists - Flowers received are not even close!
I was so excited about the flowers I ordered from Florists.com for a birthday. I ordered Sunflowers in a beautiful watering can painted with Sunflowers. The watering can alone was sure to delight the recipient. My emailed receipt states...."Certain products are not available in all zip codes. In this case we will substitute with a higher priced alternate products". What I received as a substitute is a joke. First of all it is not even close to what I ordered and second the value is nowhere near what I paid for the original product. There is no contact phone and contacting them using the form on the site receives no response. I am requesting a full refund and I will never order from this site again!
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ID
#646915 Review #646915 is a subjective opinion of poster.
Location
Bellflower, California
Reason of review
Not as described/ advertised
Loss
$70
Preferred solution
Full refund
New Reviewer

Irritated Customer

Since 7:57AM I Placed an order to be delivered to my wife job yesterday since they stated in their website(same day delivery) for San Valentine day well my credit card was charge and I received an automatic email in response with confirmation and order number,but by 6:00PM my wife left the office and the flowers never came. There's not a phone number in the website where you can call to in case you need help,the only point of contact is an email CARE@***.COM which really rise red flats and I started thinking this is an SCAM finally they responded to my email apologizing and explained that they had too many orders to process and offered me to sent the order to the next day my level of frustration was extremely high at that point so I said not I want my money back in a total refund to my credit card and also opened a case with my credit card company for charges to be dispute. I will never use them again neither recommend them to no one
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ID
#385026 Review #385026 is a subjective opinion of poster.
Loss
$80

About

Florists Delivery Policy
To read more: https://www.florists.com/collections/all-inclusive-collection
Florists Terms of Service
Sorry, www.florists.com didn't recognize that code. Please try again. These terms of use apply when The User use Company's Website, use Florists's' mobile applications, and place orders through social media applications (such as Company's Facebook App) (collectively, the "Service"). The goal of the Service is to provide access to Company's wide selection of floral, plant, gift basket, gourmet food, and gift products and services, as well as, information and ideas, to as wide an audience as possible. To ensure a safe, pleasant environment for all of Company's users, www.florists.com have established these Terms of Use. In this way, The Client will know what The Client of Florists can expect from Website and what Florists expect from The User Some of the products marketed Florists.com contains wine (alcoholic beverage) products. The Client of Florists must be an adult (21 years or older) to place a request for a wine product order which Florists will then forward to Florists's' designated licensed retailer or winery for acceptance, sale and processing of The Client's order.
To read more: https://www.florists.com/pages/t-c
Florists Privacy Policy
Sorry, Florists didn't recognize that code. Please try again. The Service is operated by 800-Flowers, Inc. (the "Company"). This Privacy Notice does not cover information The User of company services provide to Company's Company-owned or franchised retail stores. For the purposes of this Privacy Notice, and unless The Client of Florists are explicitly notified otherwise, the Company is the controller of The Customer's personal information, and where the processing of personal information is also undertaken by Company's Affiliated Brands with whom The Customer engage, the Affiliate Brands are joint controllers with the Company for The Client's personal information. Joint controllers are all responsible for deciding how The User's personal data is held and used. See the "Contact Florists section below for a list of Affiliated Brands' controllers and their locations and for details on how to contact the Company or exercise The Client's rights with respect to The User's personal information.
To read more: https://www.florists.com/pages/your-policy
Florists FAQ
Sorry, The Company didn't recognize that code. Please try again. Florist delivered items: These products are delivered within most areas of the United States. Items are arranged and fulfilled by local florists and available for same day delivery. Product IDs denoted with the prefix 'BF'. Direct ship items: These are delivered via common carriers such as FedEx & UPS within the continental United States, and are not available for same day delivery. Arrangements are placed in gift boxes and some personal assembly is required. Product IDs are denoted with the prefix 'DS'. The User of company services may cancel The User's order with Florists.com unless the order is already being worked on or in transit. For peak holidays such as Valentine's Day, Mother's Day and Christmas, no cancellations are permitted 4 business days before delivery date.
To read more: https://www.florists.com/pages/faqs
Related Companies

1800Flowers, Harry And David, Wolfermans, HearthSong , Plow And Hearth

Summary

Florists.com is a web-based gifting company. Its headquarters is based in New York City, United States. Florists.com provides online gift and flower delivery services. Available product types are: Florist Delivered Items and Direct Ship Items. Any order can be cancelled before it is worked on or in transit. The company accepts most major credit cards including Visa, MasterCard, American Express, and Discover. Clients can also use PayPal service. Florists.com offers a full refund if the order wasn’t delivered or shipped as well as for late deliveries. The company serves clients from the United States, the United Kingdom, Canada, and Ireland. The same day delivery option is available.

Florists reviews and complaints

Florists is ranked 9 out of 240 in Flowers / Florist category

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