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Trying to buy a house using this agent. Been lied to, cheated and then fobbed off by the owner/manager

Below Review is regarding our treatment by the staff and management of Florida Premier Realty www.fpmoves.com We were interested in a property on the market at 16848 Shetland Ln Loxahatchee. This is being listed with Florida Premier Reality. My wife Pamela Ferrari spoke with listing agent Renee Goodemote around the 19nd January. She stated that it was her fiancé George’s listing and she gave her his number which my called. George called my wife and stated that the property was currently being marketed at 590k but he was going to lower the price to start a bidding war. (Why on earth he would tell a potential buyer of such a plan is beyond me). My wife discussed it with me and I said I was not interested in any bidding wars and to call him back to let him know which we did. On the 25th January, we noticed the price had been lowered to 390k and there was an open house on the 26th from 11-1pm We attended the open house and were met by a man at the door who introduced himself as George Lambro and was wearing a Florida Premier Realty shirt. He gave us a tour of the house. I asked him how much the bank would accept (I had already read all the court docs online and told him that) and he said the number would need to have a 5 in front of it. If this were case, why list the property at 390k? This is at the very least unethical, its classic bait and switch to list a property at a price which he clearly knew would never be accepted. Many people attended the open house (of course they would with a property priced so low that had no intention of being sold at that price) I told George that I was aware that the owner had signed a consent to judgment foreclosure judgment and that they were paying her relocation expenses. Also that we were considering waiting for the foreclosure auction which is where I have purchased almost 200 properties in the past 10 years. George stated that he was working with an attorney who was going to suggest bankruptcy to ensure the sale did not take place. He further stated that they may not even file bankruptcy and they only had to suggest it in order to cancel the sale. This raised alarm bells to me, I’ve never heard of a realtor conspiring with a seller to use such delaying tactics, especially when the seller had already signed a document agreeing not to delay the sale. We were extremely apprehensive of making an offer due to the way George Lambro had represented himself. But once home, we checked out Florida Premier Realty online, saw they had 150 realtors and figured that they must be straight shooters with such a big company. Turns out we were wrong. I called George late that afternoon and asked him if he had had much interest,. He stated that he had received 2 solid offers one of 450k and one of 465k (again not sure why he was telling me the amounts, that does not usually happen). I have bought many property in multiple offer situations when asked for ‘highest and best’, they never normally reveal the dollar amount of other offers. I told him that if we were to make an offer it would be all cash and we would make it direct rather than through our usual agent, this was to leave even more meat on the bone so to speak in potential commissions during short sale negotiations. I said that we specifically did not was to tie up our money for ages in a deal that would not go through and we specifically did not want to get involved in any bidding wars. I said that we would only make an offer if it was agreed that if we signed a contract and paid a deposit, then George would set the property as contingent and agree not to accept any backup offers. I had my eye on other properties and did not want to be used as part of any unethical games. Georges words to me were ‘If you make an all cash offer I give you my word that I will commit to set the property to cotangent and not accept any backup offers’. That sounded fair enough to me. With that in mind I made an all cash offer of 480k and even waived inspection. We all know as offers go that’s about as strong as they get. George Lambro said he would call me the next morning to discuss Next morning he called and said they seller would go with our offer and he would get the contract to me later that day. We signed the contract (and sent a copy of the check along with proof of funds) and delivered the $25,000 escrow check in person to the title company yesterday 28th Jan. We noticed the property was still showing for sale so we sent George a text asking him to set it contingent as promised. He did not reply so we sent a email to Renee asking her to set it contingent as per agreement and asking her if we were officially under contract. Her reply is below 'Hi Terry! Yes, we have the signed contract from the seller! I was out with a client this evening so I haven’t had a chance to update the listing but will do so in the morning! Have a great night! Warm regards, Renee' Come the next morning (29th January) I was stunned to see the property had been set to FOR SALE (accepting backup offers) this was expressly contrary to our agreement. I emailed Renee Goodemote to express my disappointment and ask that they honor our agreement or release us from the contract George Lambro then called and spoke to my wife who again reminded him of our agreement. George stated that he had received a higher offer for the property and did not need ours. How can an agent say that to somebody when we are supposedly under contract? He also stated that his duty was to get the best price for his client. I agree with that to an extent but he also has a duty to us the buyer why representing both ends of the deal as a broker as was happening in this case. Furthermore he has a duty to act ethically and honestly when representing the company, the buyer, the seller and acting as a licensed realtor. My wife asked him to cancel the contract and return our check which he said he would do As you can imagine, we were very angry at our perceived mistreatment here. We thought we were dealing with a professional company not a grifter who bends the rules as he sees fit. We sent a 2nd email to Renee asking for Georges license number and asking to confirm we have been released from the contract. We also stated our intention to get our attorney involved and make complaints to Floridas Best Realty, the realtors association and to leave some honest reviews online. We passed details of the realtors actions to the bank involved in this case “Select Portfolio Servicing”, in cash they wish to take their own remedial actions against a realtor clearly overstepping his boundaries and encouraging a seller to suggest bankruptcy simply to delay the sale so he could make his commission We sent the above complaint to Florida Premier Realty and added the below section to encourage the owner to resolve them (see below extract) “We would be extremely grateful if you could look into this matter for us. Depending on the steps you take to resolve it, we will then decide which other actions we need to take. I’m sure you will actions that the actions taken by these realtors reflect extremely poorly on your company which they are supposedly representing.” We were stunned the receive the flowing response from the owner and manager of Florida Premier Realty Marc Schoen 'Terry I would’ve been happy to look into something for you but with your threat and your ultimatum at the end,that’s when I draw the line have a nice day with your threats— I see you canceled your contract good luck with your complaints—-next time you want someone’s help don’t give them ultimatums it doesn’t work well Sent from my iPhone' We had some more back and forth with Mr Schoen who stated he would not help us as ‘Our personalities clashed’. We did some digging and discovered that Mr Lambro had been in trouble in New York for securities (a quick google search will confirm this) and furthermore that he had had his Realtor Brokers License revoked for being untruthful to clients. We also discovered that he had previously had his Florida license suspended for the same offence. Links to some of the information are below https://docs.dos.ny.gov/ooah/decisions/appeals/15DOSAPP07_Lambro.htm http://www.myfloridalicense.com/dbpr/re/documents/2008FRECDAR-Jan-Dec.pdf https://investorshub.advfn.com/boards/read_msg.aspx?message_id=8229**** We pointed this out to the owner/manager of Florida Premier but as expected, it did not bother him. His response is below “Here’s your problem Terry I have 200 realtors and maybe a lot of them have backgrounds but not for me to decide as soon as Florida gives them a license that’s it not my choice so good luck suing the state of Florida Sent from my iPhone” Clearly someone who is not bothered if his own agents tell lies or act in an unethical manner. We asked Mr Schoen who was representing our interests as they were being paid for both sides of the deal and his repsonse is below 'Not sure the game you’re playing Terry, no one is your broker. I am the broker for the transaction. In Florida we are transaction agents we represent the contract not you Sent from my iPhone' We have filed a complaint re Mr Schoen and Mr Lambro with the Florida Department of Professional and Business Regulation (who issue the realtors licenses and have the power to revoke their licenses) We decided not to agree to a cancellation of the contract as that would be letting them both off too easily after all their underhand tactics. At this point we are under contract to buy the property for 480k, our 25k deposit is with the escrow agent. Nobody is speaking to us from the company supposedly dealing with our offer and we have no idea what to do next. Also the property is still being marketed for sale and backup offers are being accepted, despite our explicit with Mr Lambro to set the property contingent and not accept any backup offers. Specific of our complaint are Mr George Lambro broke his commitment to us by not setting the property to contingent and still accepting backup offers. Mr Schoen refused to help us because his feelings got hurt by us threatening to take further action should he fail to resolve our issue Mr Lambro has a proven history in New York and Florida of fraud, deceiving clients and untruthfulness Mr Lambro should not be conspiring with the homeowner to suggest bankruptcy to thwart the courts and prevent the foreclosure sale (he even said he was going to have the attorney arrange this) In our opinion both Mr Schoen and Mr Lambro have failed to follow the rules and regulations in place with the realtor licensing agency. Mr Schoen is particularly liable as its his company allegedly brokering the transaction and therefore his responsibility to remedy the situation instead of being rude to his clients. All we want to do is be treated honestly and fairly in accordance with the regulations and law governing real estate transaction in Florida. If you are a buyer or seller and considering using Florida Premier Realty, We’d advise you to think again. Do you really want to deal with a company that does not care if their agents lie and cheat and if they have previously been struck off for malpractice. If you are an agent considering working for them, perhaps consider if you’d prefer going with a company with more morals and ethics. One that does not get its feelings hurt so easily and works to solve problems instead of being rude to clients.
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ID
#1462228 Review #1462228 is a subjective opinion of poster.
Service
Florida Premier Realty Realtor
Reason of review
Poor customer service
Loss
$25000
Preferred solution
Deliver product or service ordered

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