DO NOT USE FBI GROUP for your home inspection! FBI Group Inspected home and failed to identify a major bacteria growth problem in HVAC closet. Refused to cover the damages and repair. Active Duty Army family who moved to Tampa area in July of 2019. We purchased a house and used the Florida Building Inspection (FBI) group to inspect our house. As a Military family, stationed in Virginia and we were unable to conduct an in person walk through of the house before purchase. Therefore, we relied on an experienced Home inspector to provide a professional assessment of the house, its mechanical components and structure. We moved in our house and began to notice a toxic smell from the hall between our children's room. After some research and paying for duct cleaning we found that there was a substantial mold problem in the HVAC closet in that area of the house and found that the same problem existed in the other HVAC closet down the hall. I called FBI group to inform them that there was a mold problem and they came out to test and confirmed that there was in-fact mold in the HVAC closet. They sated that I did not follow proper steps to notify them first before initially cleaning the area. Therefore, they are not liable. I disagreed and asked them to review. They called in for an expert review and confirmed the danger, damage and what needed to be mitigated. Their own third party remediation company identified a number of issues that were present at the time of inspection that were completely missed: “Condensation on the unit and air leaking from around the copper freon line due to a rubber grommet being lose, as well as what appeared to be microbial growth on the drywall.” and “several duct runs with air leaks, dust, and possible microbial on the outside of the duct runs, also in the attic the plenum had condensation on the exterior just above the ceiling due to additional air leaks”. Also there were vents in both HVAC closets that were open to the attic allowing extreme hot air to enter the closed HVAC closets, there was also an open vent to the attic in the laundry room. All these items were missed in the inspection. All FBI Group offered to do was refund about $408 paid for a portion of the inspection fee if I signed a form releasing them from liability. I refused as why would I release all liability when they did not accept fault or offer any assistance in mitigating the fault missed by their inspector. Furthermore, why would I be required to sign a release, all that does is prove FBI group is culpable. Ultimately, we had a professional mold mitigation company come in and spent over $14, 000 to have both HVAC closets, attic, and ductwork remediated. We had to live in the house with mold problems for months and then we to move out of our house for about two weeks into a hotel as they made the major repairs. There are two other items that were faults with the house that the inspectors missed: the HVAC electric shut off in the closet for the down stairs and a broken window on the front of the house. As you will see from the inspection report there is no mention of any HVAC concerns or bacteria growth in the HVAC closet. Available pictures show that it was very apparent. There is fault with FBI group inspector and the company for failing to stand by their work. Complaints have been filed with the BBB and the State Inspection Board.
User's recommendation: DO NOT USE FBI GROUP for your home inspection!