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Non-Payment for Device Trade-in

I went through Flipsy when I needed to sell my iPhone 8. They recommended a company called Nerdzy and I went through the process to sell the phone to them for $186 on 11/12/2020. I received an email confirmation, order number, and shipping label to ship the phone in via USPS. The USPS shows that my phone was delivered on 11/19/2020. At that point I stopped receiving all communication from Nerdzy. I contacted Flipsy on 12/7/2020 and was informed that they were aware of the issue with Nerdzy and that I was not the only customer that was taken advantage of. Flipsy asked me to submit some other complaints and that they hoped a resolution would become available. It is now 1/20/2021 and I have not received any type of resolution from Flipsy, and my last email to them over a week ago has gone unanswered. I would like Flipsy to pay me the $186 that I was quoted since they were the ones to recommend Nerdzy. Flipsy should be held accountable for recommending a company that was basically operating a scam. Until this is resolved there is no way that I could even recommend Flipsy to anyone else.

User's recommendation: Do not use Flipsy.

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ID
#2388671 Review #2388671 is a subjective opinion of poster.
Service
Flipsy Trade-In
Cons
  • Have stolen my iphone and not pay me
Loss
$186
Preferred solution
Full refund
New Reviewer

Flipsy - Apple Cell Phone Trade-In Review

I sold my iphone 6 (Space Gray Verizon) to Kobixa on 3/13/2017. Kobixa promised to send me a $216.00 trade value for a Good Condition phone. I have an ORDER number and Receipt from them via email. I confirmed that the USPS delivered my phone to them on 3/18/2017. When I got worried that my money hadn't been deposited to my Paypal account in a week I started to check further into this. From their website, I tried to contact them. However, nobody ever reponded from the contact message page which I assume sends an email. I tried to call them, but the number was not correct. (Which I search for from a Business listing) I tried to contact Flipsy.com, where I got the referral for the Trade-In at Kobixa, and they haven't responded to me either. I've searching the WHOIS database and found two Gmail accounts for Domain owners from Flipsy and Kobixa. I sent them emails. To date, they have not responded. So, I believe that I've been a victim of fraud and Kobixa has stolen my Iphone. Kobixa appears to be either a division of WooCommerce or some relation. I need help.
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11 comments
#1436798

Thieves!!!!!

#1423769

I contacted Better Business Bureau and they attempted to contact Kobixa. Kobixa did not respond to BBB. Is there an attorney here who wants to help us redeem our phones or cash?

#1423777
@PissedConsumer1423769

We are sorry to hear about your experience with Kobixa.

We we do not have any affiliation with Kobixa.

We removed Kobixa from our search results in March of 2017 when we received reports from our visitors that Kobixa was not responding to their emails.

If you found Kobixa through another price comparison site, I recommend contacting that company to ask for assistance.

#1418803

Exactly, they are still doing this, I just sent in my phone, S8+, I guess I did not do enough research... now I am screwed out of my funds also!

#1416041

I had the same as experience. Scam.

#1310969

We're very sorry to hear you had a poor experience with Kobixa, especially since you found them through our service, Flipsy.com. We work hard to vet every vendor on Flipsy, and as soon as we learned about the issues with Kobixa we immediately reached out to everyone who contacted us about the problem and offered to pay for their phones.

We reached out to you on March 29th to let you know we would pay you the value Kobixa quoted for your phone.

We strive to ensure all of our vendors meet our strict Trust Verified requirements; however, in this exceedingly rare case a site like Kobixa slipped through. We apologize for our mistake and Kobixa has been removed from our vendor list.

We encourage anyone who was adversely affected by Kobixa to contact us at service@***.com right way so we can resolve your issues. User satisfaction is critically important to us, and we're here to make it right.

#1391190
@Wretha Jmr

I was just subject to fraud from KOBIXA this week! I sold them my iPhone 6 S and was promised $159 for it.

I sent it off not last Wednesday but the previous Wednesday and still have not received payment for it yet. I tried to email and call them both of which have failed.

I also created an "account" with them to keep up with my trade in and have been unsuccessful with sign ins and I know the correct password I used. Something is definitely up, they have stolen my phone!!

#1391449
@PissedConsumer1391190

We are sorry to hear about your experience with Kobixa.

We we do not have any affiliation with Kobixa. We removed Kobixa from our search results in March of 2017 when we received reports from our visitors that Kobixa was not responding to their emails.

#1310447

Similar thing happened to me. Kobixa gave me an excellent quote on my pristine iPhone 5c on Mar 5th.

I received the shipping pack, sent it back and cannot get back in touch with them.

They don't respond to emails or phone calls. Total Ripoff!

#1309196

I believe this company stole my IPhone 6, they received my phone on March 9 and promised to evaluate within 24 hours. It's been 3 weeks now. Pleas be careful!!!!

View more comments (10)
ID
#1027214 Review #1027214 is a subjective opinion of poster.
Service
Flipsy Apple Cell Phone Trade-In
Cons
  • Have stolen my iphone and not pay me
Reason of review
Poor customer service
Loss
$216
Preferred solution
Deliver product or service ordered

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