Flights24 provided a terrible customer service
Flights24 provided a terrible customer service. I had to cancel a Flights24 booking because United Airlines changed the scheduled flights and I was not able to complete my connection to my final destination. I cancelled my booking on 04/02/2012. The customer service representative told me it will take no more than (11) days for having the amount refunded on my credit card. Up to date, (23) days after Flights 24 did not refund the cost of this transaction. Flights24 post on its webpage an email address for contacting customer service. They do not respond to emails. After long time holding the customer service do not provide useful answers.
My first mistake using this site is that I never even heard of it but I decided to give it a try anyway. I should have know to follow my instinct! I book my ticket round trip from LGA to FLD and from FLD to LGA when I made the payment everything was OK. then I checked my email the next day I noticed that they had me coming back to the wrong airport Newark, NJ. I was shock! the worst of all they do not have a " 24" costumer service hint the name of their website. When i finally got in touch with them the costumer rep was soo rude and when i ask to speak to a supervisor she hang up the phone . After I had use two different phones to call then and you wait at least half hour before they get to the phone. I could not believe it. When I call them again another rep told me that I should have called 24hrs ago and when I try to explain to her what happened she told me they had other customers to attend to. My only option was to change the ticket for a fee. I just left it because the fee they wanted me to pay was almost the price for the total ticket.
Harrison, New York
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