map-marker Bell Island, Newfoundland And Labrador

Doesn't stand behind their products

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First of all let's start with their products are shoddy workmanship. After using a Flexsmart tripod head for less than six times, the thing fell apart on me. Because I purchased it three months prior to actual use, the company wouldn't do a thing in support of their product. Now customer service has even quit responding to emails.
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User's recommendation: Stay away!!!!!!!!


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Quality not consistent with website claims

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Flexsmart - Quality not consistent with website claims

A tripod not even worth 1 star

Bad construction, cheap materials, no cap for bottom of the center column, lightweight and unbalanced, top joints on legs are loose, and it struggles with a 1kg camera, quick release for side tilt gets in the way of mounting the camera flat on the stand. Honestly, for the price didn't expect it to be such terrible made in China garbage.

Don't waste your time with this model, buy something better.

This model is both a waste of plastic and aluminum. If it can't hold a camera flat what's the point.

Reached out before even opening the purchase for a return as I bought the wrong item but their 30 day money back guarantee doesn't cover sale items and the whole site was on a flash sale at the time.

Which is fine but the quality of the item I received doesn't even compare to the claims the website makes on the product.

In short nothing but a scam.

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Preferred solution: Let the company propose a solution

User's recommendation: Avoid this website and all dealings with them.

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