New Reviewer

Resolved: Fraudulent order

Dear FlexPetz. A fraudulent order was made with my stolen credit card on the 23 May 2019 with card ending in 5942. I have never purchased anything from you in my life. Please refund the AUD$755.31 and do not dispatch the order. Regards Michael Lustig
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Resolved
ID
#1546829 Review #1546829 is a subjective opinion of poster.
Pros
  • Con
Cons
  • Con
Reason of review
Poor customer service
Loss
$756
Preferred solution
Full refund
New Reviewer

Return Issue

I ordered a $500 system from FlexPetz and discovered the system wouldn't work for me. They made it easy to return just didn't say they were a group of gangsters profiting $100 off putting something back on a shelf. I called in advance of returning the products I ordered and was told I needed to pay return shipping and to mark the order number on the box. Item was sent back to FlexPets and arrived in a timely manner. It took them 3 days to apply my refund then they shorted me the so called restocking fee of $100. They never made me aware of any restocking fee when I called and spoke to them regarding the return on my order. STAY AWAY FROM FLEXPETZ!!!!!
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ID
#1039858 Review #1039858 is a subjective opinion of poster.
Pros
  • Being able to chat with someone prior to my purchase
Cons
  • Return policy
  • Being deceived in the return process
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

Disappointed with Flex Petz