Ayca K

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They did not post me hardcopy documents and my card.

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I went Leon's Furniture to buy some furniture in August 2022. Leon's offered me Flexiti Financial options and I accepted it.

It was very helpful. According to the agreement I have to pay my debt in 18 months without any interest. Unfortunately, they did not post any cards documents, or statements. That's why I could not follow the additional fee which is like insurance.

I don't have a desktop or laptop and my cell phone is not eligible to check my e-mail. I was expecting hard copies of documents, statements, and cards. Leon's furniture sold me insurance without any permission. I did not ask them for any insurance.

I also could not follow my debt properly because I did not receive any hardcopy documents from Flexiti Financial. I will pay my debt which is for the furniture but I can not pay the Insurance fee because I did not accept and ask them for any insurance. If Flexiti Financial had mailed me the documents, I would have noticed more quickly that there was extra insurance money. Unfortunately, I learned that I had insurance when I called to pay my debt.

Additionally, my available limit was 3,500 CAD but my debt right now is more than 4K CAD.

How is possible they increase my limit without my permission? I will be loyal for the furniture's fee but I can not pay for the insurance fee which no one informed me and also I never asked for it.

I know my debt for furniture, I know my due date and I am responsible for them.

They sold me Insurance without my knowledge and I am not responsible for it. I expect Flexiti Finance, TransGlobal Insurance, and Leon's Furniture to find a solution for my problem.

View full review
Loss:
$1100
Pros:
  • Easy for payment
Cons:
  • Do not post hardcopy documents

Preferred solution: Price reduction

User's recommendation: be carefull for extra insurance charge.

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