Juanita R Kly

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Verified Reviewer
| map-marker Chicago, Illinois

Terrible service department

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I have a 2023 Audi A6 and Ive been having connectivity issues for 2 months now. The app will not connect to my car.

Ive been to Fletcher Jones at least 4 times regarding this issue. Theres STILL no solution. I was put in loaner, the tire went flat and I was charged $317 for the tire. HOW?!

I was in the car for about 30 minutes and was told I had to pay for this tire. How do I know damage wasnt done before receiving the car? So, I paid and requested my car back. Theyve had the car since 7:30 am and still NO Resolve!

Do not do business with Fletcher Jones Audi.

I could smack the Audi Coordinator, Vanessa! Whats the number to the *** head quarters?!?

View full review
Loss:
$317
Pros:
  • Answer the phone
Cons:
  • Lack of training with audi connect
  • Work still not done

Preferred solution: Full refund

User's recommendation: Take your business elsewhere

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