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They send items different from what they advertised

Flcent - They send items different from what they advertised
FLCENT clearly advised a pull along VW shaped cooler box (holds several bottles of drink to put in ice for keeping drinks cold). I decided to buy 2 of these as gifts. Once payment made, I received an online receipt describing the item as a Rolling vOLKSWAGEN Cooler box and it even showed an image of a lady pulling the cool box along. After a few weeks a package turned up which contained 2 small die cast VW vans models! I was stunned. I emailed FLCENT who informed me I had not ordered the deluxe option of the advert. There was no such thing and so after contacting again, they changed their story saying there had been issues with their packing staff. I have emailed them about 17 times since o try and establish what is going to happen but have not received a reply since. User's recommendation: Do not buy from these con men. They fraudulently advertise items that they then do not send to you- replaced instead by inferior examples. Very sly and taking money from people who faithfully pay for items that are not true to their description or images.

User's recommendation: Please do NOT be conned by this company.

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#2334754 Review #2334754 is a subjective opinion of poster.
Preferred solution
Full refund

E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

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