New Reviewer

Resolved: Sold me a lemon.

Update by user Sep 06, 2019

I contacted the parent company Subaru of America They made Flatirons refund my money.

Update by user Aug 07, 2019

Mr Crouch said " but the car gets you where you're going". This is a high end, 42k car new.

My 15 year old Highlander also gets me where I'm going. However, the ac still works and the windows stay clised.

Update by user Aug 07, 2019

Broken a/c, poor window software. Window won't close.

Poor service department. Scott Crouch, owner, promisedto refundmoney but will not answer/return phone calls..

Original review posted by user Aug 07, 2019
Car has defective features including air conditioner and phone. Nadty, unresponsive, dishonest management. Doesn't stand behind tgeir product.
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1 comment
#1729036

If it was a new vehicle you may have a recourse under your states actual lemon laws. Since you know where you live you can google it.

However, if this was a USED vehicle purchase then there is zero actions you can take. When you purchase a used car it is ALWAYS as is. You even sign paperwork when you purchase it that you understood that you were making a AS IS purchase. While I understand your frustration you need to focus.

Was it new? Then contact the BBB and the head corporate offices of the dealership. If it was used, then contact a mechanic because they would be under zero legal liability to do ANYTHING for you. Sorry but it is what it is.

Not saying don’t try, just that you will have better luck getting the issue resolved by contacting the correct parties. I’m not trying to be an *** but if it was used did you take anyone with mechanical knowledge with you? If you didn’t then sorry that’s on you. You never just buy a used vehicle without atleast 3 qualified people taking a look at it.

You use the test drive and go to your favorite mechanic and let them have a look at it. The sales people are NOT qualified to diagnose a vehicle so ANYTHING they tell you must be taken with a grain of salt.

Resolved
ID
#1616201 Review #1616201 is a subjective opinion of poster.
Location
Boulder, Colorado
Product
2018 Subaru Of America Outback Car
Cons
  • Sold a defective car
Reason of review
Damaged or defective
Loss
$36000
Preferred solution
Full refund

Car is a lemon. Scott Crouch, owner, Flatirons Subaru , does not return calls.

Car is a lemon. Defies repair. Owner,management, unavailable for days.
View full review
ID
#1614675 Review #1614675 is a subjective opinion of poster.
Location
Boulder, Colorado
Product
Subaru Of America Car
Cons
  • Frequently needs repair
  • Expensive repairs
Reason of review
Return, Exchange or Cancellation Policy
Loss
$42000
Preferred solution
Full refund

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