Makayla E Ubn

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Manager complaint

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Hello, A family member of mine had a reservation yesterday afternoon at 4:30 for 20 people. The reservation was booked prior in advance due to the amount of people in the party. The manager who worked on October 21st at 4pm treated our party horribly! She refused to sit us down stating that when the reservation was made there was a different manager in charge so she had no knowledge of it. Proof of the reservation confirmation was shown but the manager didnt care. Two cop cars showed up and the manager on duty spoke to them for several minutes before coming in to finally acknowledge us. The service was rude and hurtful, we love flat top grill and a birthday dinner planned a month in advance was ruined due to the managers rude behavior. All 20 people included in our party had to leave and find somewhere else to accommodate us which was close to impossible. We didnt deserve that treatment.
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Preferred solution: A free meal

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