Jeff Ghu
map-marker Newbern, Tennessee

So Far - Very Good

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I just placed my order but the experience so far has been very good. I had some questions which were quickly answered. Be advised the company official name is "Flat Roof Solutions, Division of AKT Specialty" but they are doing business as Roof Top Systems (this is quite common, especially in the internet age). So if you contact Visa to confirm this is a legitimate business, use the correct name. The previous review here is the only negative thing I can find about the company on the Web so I expect the experience to be great. Will update when I receive the materials, then again after installation.
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Reason of review:
Good customer service
1 comment

Received the materials on that time in good packaging.

map-marker Atlanta, Georgia

Short shipped the order, then was late on replacement

I ordered and paid for 3 - 45 foot long rolls of EPDM roofing from Flat Roof Solutions. They shipped 35 foot long rolls. They then shipped the balance, promising to deliver on a specific day. The replacement arrived 3 days later than promised. I was then forced to hire someone to do the work I had planned to do myself. Flat Roof Solutions refuses to accept responsibility for the outcome of their errors. They could care less if their mistakes cost me money. If you choose to buy from them and they make a mistake on your order, don't expect them to be helpful.
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Matt DiBarra, an expert home builder with Dibara Masonry, gives tips on how to build a house, find and hire the right contractor, and avoid home construction scams.

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Matt DiBarra
Matt DiBarra

Matt DiBarra is well-known as The Undercover Contractor. He is the owner of DiBara Masonry company in Los Angeles that specializes in house repairs, restorations, and new installations.

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