Flames N Games
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lorraine S Oym
Manchester, England
Online store messes up my order and blames me!
After browsing on amazon for some juggling apparel to give to my boyfriend as his annual novelty christmas present, I came accross what looked like a good site, Flames N games juggling shop. I ordered a set of 5 juggling balls with a booklet, a contact juggling ball, some clubs and three spinning plates. When my package came i was disappointed to see that two plates were missing and there were no juggling balls or booklet. I emailed customer service and told them of this and also that the contact juggling ball had no packaging, product info or instructions. Their reply was that they felt they may have forgotten to pack the plates, but they packed the balls and someone must have removed them before giving the package to me? I sent an email stating that I opened the package and they were not in there, also that I wanted them to be delivered propmptly and to accuse me was bad customer service. They said they would deliver them but did not appreciate rude customers!!! As for the ball, they said no retailer any where in the world sells them with packaging, and I would have to buy a 'how to' book for £11.95 (plus P&p). I have recieved all of the items, but the company won't apologise for blaming me for their mistake. But even without the distress they caused by doing this, I would never order from them again anyway, the products are awful, they look cheap, dont have packaging, some items were dirty, and basically it looks like I have bought them from a car boot sale! The ball looks like a paperweight and with no packaging or instructions it will not be given as a christmas present, Nobody will know what to do with it anyway. If I'm to keep it I will have to trawl the internet for easy instructions! I would advise anyone who wantsd a contact juggling ball to buy a branded one like fushigi.
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Flames N Games