edwin P Arq

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| map-marker Warren, Michigan

Ripped off bad

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I called last week to have a new thermostat installed. I was foolish and did not ask fees. I asked for the most basic on and off style. Nothing fancy. In 15 minutes the guy was done and billed me $370.00. Really. An hour later the house was down to 50 degrees and the furnace did not work. I called and the next day the same tech showed. He told me the circuit board was cooked and had nothing to do with the prior work. The fee was $560.00. Yep. He said it would take about thirty minutes. Well two hours later I saw him messing with the thermostat. I asked if he was alright and he said,Can you tell me the color of this wire I don't have the glasses I need. I should have made him walk. Well after a while he was done. I asked if the board had to do with his work the day before and he said no. Well it still is messed up. I spoke to 2 techs from other companies and checked online. Guess what? They all said he cooked the board by crossing wires. Also he did not turn the power off. I called and was told the manager would call in 24 to 48 hours. If I do not get a refund I will indeed contact a lawyer friend and continue to get that refund. I also own a company and would have already fired the tech and given the money back. Seems no hurry with them. Shame.
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Reason of review:
Work Experience or Job Application

Preferred solution: Full refund

1 comment
edwin P Arq

The company did the right thing. I will remove this based on a recent conversation.

Sometimes employees mess up and the owner takes the hit. Thank you Flame for doing what you did to resolve this.

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