Flame Furnace
Flame Furnace Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Flame Furnace has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; reviews note poor customer service and a high price level.
Positive Feedback
One reviewer received prompt arrival for thermostat installation and follow-up visits, showing some responsiveness in service scheduling.
Negative Feedback / Risk Areas
- Flame Furnace reviews mention high charges and disputed billing after a basic thermostat install.
- Flame Furnace customer complaints cite potential technician errors that may have damaged equipment.
- Customers report slow manager response on refunds and poor customer service handling.
Key Takeaways for Future Customers
- Get written pricing and clarify fees before thermostat installation to avoid surprise billing.
- Document work and ask about refunds and warranty policy immediately if issues arise.
- Consider seeking second opinions for repairs before accepting additional billed work.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Flame Furnace has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; reviews note poor customer service and a high price level.
Positive Feedback
One reviewer received prompt arrival for thermostat installation and follow-up visits, showing some responsiveness in service scheduling.
Negative Feedback / Risk Areas
- Flame Furnace reviews mention high charges and disputed billing after a basic thermostat install.
- Flame Furnace customer complaints cite potential technician errors that may have damaged equipment.
- Customers report slow manager response on refunds and poor customer service handling.
Key Takeaways for Future Customers
- Get written pricing and clarify fees before thermostat installation to avoid surprise billing.
- Document work and ask about refunds and warranty policy immediately if issues arise.
- Consider seeking second opinions for repairs before accepting additional billed work.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Warren, Michigan
Ripped off bad
- - Thermostat install billed $370 after 15 minutes; later the fee rose to $560.
- - The circuit board was blamed as cooked; power was not turned off.
I called last week to have a new thermostat installed. I was foolish and did not ask fees.
I asked for the most basic on and off style. Nothing fancy. In 15 minutes the guy was done and billed me $370.00. Really.
An hour later the house was down to 50 degrees and the furnace did not work. I called and the next day the same tech showed. He told me the circuit board was cooked and had nothing to do with the prior work. The fee was $560.00.
Yep. He said it would take about thirty minutes. Well two hours later I saw him messing with the thermostat. I asked if he was alright and he said,Can you tell me the color of this wire I don't have the glasses I need.
I should have made him walk. Well after a while he was done. I asked if the board had to do with his work the day before and he said no. Well it still is messed up.
I spoke to 2 techs from other companies and checked online. Guess what? They all said he cooked the board by crossing wires. Also he did not turn the power off.
I called and was told the manager would call in 24 to 48 hours. If I do not get a refund I will indeed contact a lawyer friend and continue to get that refund. I also own a company and would have already fired the tech and given the money back.
Seems no hurry with them. Shame.
Preferred solution: Full refund
Companies Similar to Flame Furnace
Bryant
“Gonna sheetrock over the Bryant holes. Buy new non-Bryant/Carrier system. Temp range > 6 degrees in...“
Baker Brothers Plumbing A...
Action Furnace
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
The company did the right thing. I will remove this based on a recent conversation.
Sometimes employees mess up and the owner takes the hit. Thank you Flame for doing what you did to resolve this.