Flame Furnace
Flame Furnace Overview
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Flame Furnace has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
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Consumers are not pleased with Customer service. The price level of this organization is high according to consumer reviews.
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Verified Reviewer |
Warren, Michigan
Ripped off bad
I called last week to have a new thermostat installed. I was foolish and did not ask fees.
I asked for the most basic on and off style. Nothing fancy. In 15 minutes the guy was done and billed me $370.00. Really.
An hour later the house was down to 50 degrees and the furnace did not work. I called and the next day the same tech showed. He told me the circuit board was cooked and had nothing to do with the prior work. The fee was $560.00.
Yep. He said it would take about thirty minutes. Well two hours later I saw him messing with the thermostat. I asked if he was alright and he said,Can you tell me the color of this wire I don't have the glasses I need.
I should have made him walk. Well after a while he was done. I asked if the board had to do with his work the day before and he said no. Well it still is messed up.
I spoke to 2 techs from other companies and checked online. Guess what? They all said he cooked the board by crossing wires. Also he did not turn the power off.
I called and was told the manager would call in 24 to 48 hours. If I do not get a refund I will indeed contact a lawyer friend and continue to get that refund. I also own a company and would have already fired the tech and given the money back.
Seems no hurry with them. Shame.
Preferred solution: Full refund
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The company did the right thing. I will remove this based on a recent conversation.
Sometimes employees mess up and the owner takes the hit. Thank you Flame for doing what you did to resolve this.