BEWARE - Flagship Towing, Leander, Texas
BEWARE: I struggled about leaving this review as I'm a business owner myself and don't wish any business any harm. But others need to know that this company was hired in November last year to drive my pontoon boat to a boat ramp and put it on a trailer. The driver was cocky/over confident in his skills and attempted to do so in rough conditions when a safe harbour was just 5 minutes away. He rammed my pontoon into a metal barrier repeatedly in the water, causing thousands of dollars in damage before deciding the safe harbour would be better. Despite me witnessing, photos of the damage taken on the spot and even a recorded phone call promising to make it right, it's now 4 months later, my boat is not repaired and the owner has been unresponsive. Now I have to hire an attorney to try to compel them to do the right thing. My experience is do not trust this company to move your boat or if damages result from their poor judgement, you may not get them to fix your boat timely (if at all). What a shame to treat a customer like this...The owner didn't even respond to the BBB when they tried to contact him to resolve it. I wonder if they are even properly insured? Guess we'll find out the hard way...
Reason of review
Poor customer service
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