Flagship Cinemas
Flagship Cinemas Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Flagship Cinemas has a 3.0 star rating from 3 reviews; consumers are mostly neutral with 67% unfavorable and 33% positive. Pros noted: nice theaters and seats. Cons: short staff and lack of instructions. Price level reported as medium.
Key Takeaways for Future Customers
- Expect good theaters and seating but limited staff and slow service.
- Common issues include online ticketing, gift certificate refunds, and coupon availability.
- Customer service and discounts may require persistence.
Negative Feedback / Risk Areas
- Frequent customer complaints about phone support and unresponsive customer service.
- Refund and billing problems after online purchases and gift certificate use.
- Staff shortages causing slow service and missed promotions.
Positive Feedback
Reviewers value location, diversity of offerings, and comfortable theaters and seats.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Flagship Cinemas has a 3.0 star rating from 3 reviews; consumers are mostly neutral with 67% unfavorable and 33% positive. Pros noted: nice theaters and seats. Cons: short staff and lack of instructions. Price level reported as medium.
Key Takeaways for Future Customers
- Expect good theaters and seating but limited staff and slow service.
- Common issues include online ticketing, gift certificate refunds, and coupon availability.
- Customer service and discounts may require persistence.
Negative Feedback / Risk Areas
- Frequent customer complaints about phone support and unresponsive customer service.
- Refund and billing problems after online purchases and gift certificate use.
- Staff shortages causing slow service and missed promotions.
Positive Feedback
Reviewers value location, diversity of offerings, and comfortable theaters and seats.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trying to get a person and phone number does not connect
- - Ordered a text gift for my daughter in Pennsylvania on 12/22 and paid.
- - She has not received it; I have a confirmation number and can't connect.
I ordered a text message gift for my daughter in Pennsylvania and paid for it. I ordered on 12/22 and she had not received it.
Correct information did go through, and I have a confirmation number. But I need to talk to a person, and I cannot seem to connect.
User's recommendation: People that work in your movie theater are not very good help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeat controls
- - Display on-screen instructions for operating the seats.
- - This issue may deter some attendees.
- - I do not want a refund; I am offering feedback to help.
Please display instructions on the screen regarding how to operate the seats. I know people who wouldn't attend due to this issue.
Please take this matter seriously. I don't want my money back; I am merely trying to help you all and this was the only email I could find.
- Seat
- Lack of instructions
Preferred solution: Just the seat controls on the screen before movie
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCoupon book
Do you still sell Flagship coupon movie books ? I havent been able to find anyone selling them since covid.I would sell them myself if i could get one that way
Preferred solution: Flagship movie coupon books
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
- - Cole Florio applied at Chester NY; no response, then rejection.
- - A staffer said the district manager is rarely there.
Good day.
My name is rick florio. My son Cole Florio applied for a job at the Chester
n.
Y. .location. He did because he was informed by one of the assistant managers that they were looking for help. Left a application amd didnt hear anything.
He sent a follow-up email with no response. He than went in and it was a big heavyset guy in his 20s who told my son that the district manager is hardly ever there. Shes the one that looks at the applications and does the hiring to keep checking so my son proceeded to check. He sent the second email.
Still with no response I decided to question myself. As I went to the theater, I spoke to someone who told me actually that big gentleman is the one who reviews for the applications, and he was the one who kept telling my son he has no idea when the regional manager is here.So I said to him but I found out youre the one that reviews the applications. I said , and you should at least have the decency to tell someone who is eager for their first job that youre not looking for help But dont keep telling my son to keep coming back every couple days to check if the district manager is there when you were the one who reviews the application first. he just looked at me and said what do want me to do.
I said be honest and respond. . 10 minutes later my son got email saying thank you for applying. We are not looking for help.
I think its very poorly the way he handled the situation I think it was unnecessarily hard on a 16 year old who was looking for his first job to give him the runaround. Being so short staffed its a shame not to give him an interview you are losing a lot of customers due to lack of staff.
Good day
Rick florio
- Nice theaters
- Short staff
Preferred solution: Curtesy and Respect for those looking for jobs.
User's recommendation: Know they are short staffed and slow.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Washington, District Of Columbia
Deals
- - Cashier didn't tell me about promotions on my account and promoted flagship deals.
- - She admitted she saw my deals; they would have saved money.
Cashier failed to tell me about my promotions deals on my account but only promoted current Flagship deals...When I confronted later about it, she then admitted she did see my deals on my account but still went ahead and only offered me other promotion...my deals would have made my transaction cheaper..whats the purpose of me swiping my card if I cant use my deals or make choice myself of what I think is better for me???
Schenectady, New York
Customer service
I have a compliant about the Chester New York location management. I would appreciate a phone call at 845-238-**** anytime after 330 today or anytime tomorrow after 7 AM thank you so much.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem
- - Tried online for Thomaston, Maine theater; processing error.
- - Paid for 12 tickets; refund for 8 requested; card ending 799649; no receipt.
Good
Afternoon , I tried to purchase tickets online for the the Thomaston maine theater , and the web said the theater wasnt processing tickets and to try again later. I tried to reserve
Tickets online again and got the same message.
My card balance began with $100 and when I got to the theater it only had $16 on it. Im not very impressed that at this time I paid for a total of 12 tickets. My film fanatic card number is 226561****799649. This was the first time my card was used.
I never received an email or text message to my phone with any information regarding the purchase of tickets.
I would like some kind of refund for the 8 tickets I purchased. Thank you.
Jackie
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI NEED A REFUND
- - Gift certificate for Carrie Wetherby from last Christmas, $100.
- - Rutland, VT cinema closed permanently; refund requested.
I purchased a gift certificate for my daughter........Carrie Wetherby last christmas......in the amount of $100.00 She lives in RUTLAND, VT 05701 The cinema there has closed permanently and she was never able to use it !!!!!! I need to be refunded, as there is no other theater in our state...... Thank you,
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