Flagship Carwash
Flagship Carwash Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall rating: 1.7 stars from 2 reviews indicating mostly dissatisfied customers. Consumers praise the wash quality but report poor service, high prices, and unresolved issues.
Positive Feedback
Customers note the car washes themselves are very good and the cleaning service can be effective when performed to standard.
Negative Feedback / Risk Areas
- Recurring Flagship Carwash reviews cite unresolved customer complaints about billing and incorrect charges.
- Multiple reports of poor customer service and failure to honor refunds or returns.
- Complaints about high price level and issues with discounts and special offers or membership setup.
Key Takeaways for Future Customers
- Expect good wash quality but consider the risk of service or billing problems before buying a membership.
- Document transactions and contact customer service cautiously when seeking refunds.
- Compare prices and offers with other carwash options before committing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall rating: 1.7 stars from 2 reviews indicating mostly dissatisfied customers. Consumers praise the wash quality but report poor service, high prices, and unresolved issues.
Positive Feedback
Customers note the car washes themselves are very good and the cleaning service can be effective when performed to standard.
Negative Feedback / Risk Areas
- Recurring Flagship Carwash reviews cite unresolved customer complaints about billing and incorrect charges.
- Multiple reports of poor customer service and failure to honor refunds or returns.
- Complaints about high price level and issues with discounts and special offers or membership setup.
Key Takeaways for Future Customers
- Expect good wash quality but consider the risk of service or billing problems before buying a membership.
- Document transactions and contact customer service cautiously when seeking refunds.
- Compare prices and offers with other carwash options before committing.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poorly done carwash
- Waldorf car wash didn't wipe the dash or vacuum the floor; crumbs remained.
- Spent $88 on Flagship wash; dirt on tires noted as staff walked away.
no response from flagship
Used the car wash in Waldorf, They didn't wipe the dash of the dust. Didnot
vacuum the floor, crumbs under the mat.
Last $88 spent on Flagship. I treated my grandson to a car wash right behind me. He has a brand new 2024 and did not wipe his dash nor vacuum his floor good. My tires had dirt on them that I pointed to the guy as he pulled my car up.
He walked away. Thanks for NOTHING.
User's recommendation: Find another carwash or only pay for outside.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: NEED a Refund
- -Purchased Ultimate Full-Service Unlimited Car Wash on a 2-month $36 promo.
- -Josh charged $59.99; refund and $36 reinstatement requested; no response yet.
Company fixed the issue and I have been provided with apology. If I had not put in a dispute with Navy Federal Credit Union, I am afraid No thanks to Flagship this issue would not have been resolved.
I will go to another Flagship
On Saturday, Feb 01, 2025, I purchased the Ultimate Full-Service Unlimited Car Wash on a 2-month Special that was $36 for each month (the regular price for this particular wash is $59.99).
On Tuesday, Feb 04, 2025 I called Flagship customer service because I went into the website to set up my account and to download the mobile app but needed to make some changes. When I called and got Josh (Flagship customer service), whom was helping me trying to straighten out my problem.
However, this turned into a fiasco when I thought that it would be an easy fix, Insteaded Josh charged me (regular price) $59.99 for the Ultimate Full-Service membership then Josh stated that the only way to get this corrected is with a Supervisor.
I have been writing and contacting Flagship, putting in help tickets and to no avail.
I would like to have my REFUND of $59.99 AND my $36 membership reinstated because I have not gotten to use it because I have been focused on trying to get my $59.99 back.
I left my telephone number so that I could be reached to discuss this further however, no one has responded. I have even put in a disputed charge with my bank.
This would be a lot easier if Flagship would just give me my money back because Josh knows that He Messed up my account and charged me when he should have been issuing me a credit. Besides, why would I want the same plan in a matter of 2 days apart and for the price when I got unlimited washes at a discounted price for 60 days?
How can Flagship just take consumers money for their employee's mistakes?
- Very good car washes
- Do not honor their policy on returns or refunds
Preferred solution: Full refund
User's recommendation: Do NOT contact the customer service because you will not get service you will get your money taken
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