Flagship Carwash
Flagship Carwash Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Flagship Carwash has 2.4 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Very good car washes.
Cons: Do not honor their policy on returns or refunds.Recent recommendations regarding this business are as follows: "Do NOT contact the customer service because you will not get service you will get your money taken".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Flagship Carwash has 2.4 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Very good car washes.
Cons: Do not honor their policy on returns or refunds.Recent recommendations regarding this business are as follows: "Do NOT contact the customer service because you will not get service you will get your money taken".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer
Resolved: NEED a Refund
Company fixed the issue and I have been provided with apology. If I had not put in a dispute with Navy Federal Credit Union, I am afraid No thanks to Flagship this issue would not have been resolved.
I will go to another Flagship
On Saturday, Feb 01, 2025, I purchased the Ultimate Full-Service Unlimited Car Wash on a 2-month Special that was $36 for each month (the regular price for this particular wash is $59.99).
On Tuesday, Feb 04, 2025 I called Flagship customer service because I went into the website to set up my account and to download the mobile app but needed to make some changes. When I called and got Josh (Flagship customer service), whom was helping me trying to straighten out my problem.
However, this turned into a fiasco when I thought that it would be an easy fix, Insteaded Josh charged me (regular price) $59.99 for the Ultimate Full-Service membership then Josh stated that the only way to get this corrected is with a Supervisor.
I have been writing and contacting Flagship, putting in help tickets and to no avail.
I would like to have my REFUND of $59.99 AND my $36 membership reinstated because I have not gotten to use it because I have been focused on trying to get my $59.99 back.
I left my telephone number so that I could be reached to discuss this further however, no one has responded. I have even put in a disputed charge with my bank.
This would be a lot easier if Flagship would just give me my money back because Josh knows that He Messed up my account and charged me when he should have been issuing me a credit. Besides, why would I want the same plan in a matter of 2 days apart and for the price when I got unlimited washes at a discounted price for 60 days?
How can Flagship just take consumers money for their employee's mistakes?
- Very good car washes
- Do not honor their policy on returns or refunds
Preferred solution: Full refund
User's recommendation: Do NOT contact the customer service because you will not get service you will get your money taken
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