cheryl o Pmf

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Verified Reviewer

I never received a call or email concerning the issue. No resolution!

I received an order in the mail and I did not order anything. Apparently at some point I used Fixez and was incorrectly sent and charged for an iphone repair kit. No response from the company after numerous calls and emails. Worst customer service!! Fraud!Don
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Preferred solution: Full refund

User's recommendation: don't use this company

YouGuysSuck C

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Fixez/Repairs Universe is a scam

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Fixez/Repairs Universe is a scam
Do not purchase from this company. They are a scam. I had an experience like many others here where they sent me a defective product then require me to pay shipping on it for a refund. They have since hung up on me, blocked my number, and deleted any negative comment I leave them. Horrible people, horrible service.
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Loss:
$19

Preferred solution: Full refund

User's recommendation: Buy elsewhere

Dino C Abd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective Product & Poor Return Policy

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I purchased a new battery for my iPhone 8 from Fixez.com and after I installed the battery into my phone - I went to turn on the phone and the apple icon just kept on flashing. As it turns out this battery had a faulty connector, it would just keep coming off of the portion of the phone where it plugs into. The batteries come with this adhesive tape on one side and when you install the battery the adhesive tape gets compromised upon removal of the battery. When I went to Fixez.com to ask for a refund, they sent me an email with their return policy guidelines. These guidelines state that all returns must be "in brand new condition. No damage, adhesive or scratches of any kind." I'm not sure how that is anywhere remotely possible given the fact that when you install this said battery the adhesive tape gets compromised after you pry the battery off of the phone, upon its removal. The unfortunate part about this transaction is that I have to resort to doing this, writing a review to hold this company responsible for something that should have just been taken care of from the start.
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Loss:
$17

Preferred solution: Full refund

User's recommendation: If you choose to conduct business with this company I suggest that you read their return policy first (which is just *** to see if their policy works for your time and efforts.

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