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New Reviewer

Horrible response

I have a home warranty with them. They denied 2 previous claims saying the parts are known to wear out! This claim they sent to techs to my house and both said it needed to be replaced! 3 months and nothing! They said they would settle and mail a check for replacement. Now they say 30 days for a check! So 4 months to get anything fixed???

User's recommendation: Stay away!

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ID
#2625784 Review #2625784 is a subjective opinion of poster.
Loss
$650
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible experience

Fixd Repair 4514 Travis st#200, Dallas TX 75205 We hired this company about 3 months back for a/c Installation. The experience has been horrible. 1st. they guaranteed a price and when we agreed to take them on, they increased the cost. The agent said she had overlooked an item. 2nd. They had issues on installing one of our units. The tech suggested problem was a thermostat. He replaced it with one he said was Wi-Fi enabled. It was not. I called and a manager argued with me it was until I asked him to walk me through how to make it work. He stated I am not a tech" I had to show him the thermostat on the target website and show him it was not. Though this was replaced with a Wi-Fi enabled one, I was taken aback by this managers assumption of my ignorance as well as his considering their business is temperature regulation. 3rd. The unit, a Trane did not work. It was very humid upstairs. The tech they sent said it was our fault as we kept the bedroom doors closed. The unit we replace was much older and supposedly less efficient but never had a similar problem. The techs solution was to lower the temp in our house until it felt like winter indoors. They sent in a different tech who diagnosed the thermostat for the unit upstairs was to blame and changed it. He also was suggesting that the failure in cooling was because we did not have a large enough vent. As stated, the a/c system in the house was installed in 1995 had been working well with the vent size we had. Marlon though is the one person in this organization I can report no problems with. He, however, did promise to return and replace the thermostat on this unit with a Wi-Fi enabled one. A service manager reported he would make this happen. This has not happened to this day many months later. 4th. Our system which is now about 3 months old broke again 2 weeks back. We called and they reported they needed to replace a defective part. Note the unit is brand new and 3 months old. The tech reported they had to order the part and it would take 3 days. I asked to speak with the manager, and he was laughing about the matter and blaming covid 19 for delays. I had to tell him over the phone that this was no laughing matter. My wife called them after the 3 days and was promised a manager would call us back, but none did. The 3 days became 10 days. When we called about day 7 we, were told the part was ordered and awaiting a tech to install it. It had been sitting there for 3 days per the person we spoke to. The tech who came to install it reported that he was not made aware the part has there and that they had cancellations and would have gladly come in to replace the part. According to them, the company focuses on new installations and not on the repair of the faulty units they install. I agree with his on this part as they seemed very prompt before we paid them for the job but after they had received the money, it was appropriate for them sit on a part for more than 3 days while a family in Houston was enduring 80+ temp with humidity . In summary, this company has a good sales pitch, they are dishonest as noted above and care about their clients money and not their plight. Marlon and Beatrix are good reps for this company. I decided to write this review especially due to the manager laughing over the phone and I had expressed to him the temp upstairs was in the 80s and humid. In my 43 years, I have never felt such disdain for another humans plight. I feel others should know what to expect from them.

User's recommendation: Run.

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ID
#2177852 Review #2177852 is a subjective opinion of poster.
Service
Fixd Repair Hvac System Repair
Preferred solution
Let the company propose a solution

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