BAD BUSINESS DEALING AND FALSE REPRESENTATION

PURCHASED A VEHICLE FROM THEM IN APRIL, FALSE ADVERTISEMENT ON THEIR WEBSITE AND WHILE THEYRE DEALING WITH YOU. LOVE MY CAR THOUGH JUST THEY'RE NOT 100 PERCENT TRUTHFUL. I REFERRED SOMEONE TO BUY A VEHICLE IN MAY, ITS A DAY SHY OF JULY STILL NO REFERRAL CHECK AND WHEN I'VE BEEN INQUIRING ABOUT THIS MATTER SINCE MID-MAY AND WE'RE A DAY SHY FROM JULY. WOULD NEVER RECOMMEND ANYONE TO THEM IN LIFE. POOR BUSINESS CONDUCT, FABRICATING PROMOS AND NOT STICKING TO THEIR AGREEMENT. WHEN YOU CALL YOU CAN NEVER GET A MANAGER, YOU HAVE THE GIRLS WHO ANSWER THE PHONES AND SEND OUT THE EMAILS PRETENDING TO BE MANAGERS.
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ID
#504598 Review #504598 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

5 towns nissan

Service septic tank of a bilk you out of your money they will lie to your face and not work on your car if you aren't liked they were called to the table today taking my order for a lube and small repair. They jerked me good till I told them I'm picking up my car. They suck especially the service manager buyer beware......Had I not picked up my car, the *** bag manager would have happily sat on it for another day. Telling his staff to bs the customer to fill some inner need to stand on some high ethical morality which in itself is complete utter ***
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1 comment
#426640

STAY AWAY FROM THIS PLACE!!!! Deceptive practices, the sales people and sales managers "play dumb".

The employees that work there, do not look like decent people. I am used to going to a dealership where the people look polished and professional. A few of these sale people look like high school drop outs , ex cons and strippers. I truly did not feel comfortable handing over my credit and financial information.

Be very careful of this place- that whole "Burnside ave" strip is notorious for criminal activity at the dealership.

They shut down like four over there. My co worker and I actually wanted to purchase vehicles there, but we decided to go to another dealership----Five Towns Nissan wins the Shady Award!!

ID
#233263 Review #233263 is a subjective opinion of poster.
Location
Bronx, New York
Loss
$500
New Reviewer

Five Towns Nissan

I brought my car in to Five Towns Nissan on Thursday, 10/9/08 for both service and a problem I have had with my car for FOUR years - when I go to put the driver front side automatic window up it pops back down. The only way I figured to get the window to stay up is by "inching" it up a little at a time (which does not always work). On 10/9/08, I sat for 3 1/2 hours waiting for my car. Please note that I brought the car in regarding the window problem on 11/24/04 this problem was corrected. Then the same problem happened and I brought it again to Five Towns Nissan on 5/19/05, it was corrected. AGAIN, I had the SAME problem - brought it AGAIN to Five Town Nissan on 6/21/07, it was corrected and YET AGAIN THE SAME PROBLEM and brought it back to Five Towns Nissan on 10/9/08. I told my advisor Louis that I was tired of it, obviously after all this time the problem itself has not been fixed and that there must be some kind of defect and that I should not have to pay for this problem again. Louis spoke to the service manager, Alex, to which he said, "Sorry." I asked numerous times to personally speak to Alex the service manager on this day to which Louis came back and said, "Alex is too busy to speak with you." I replied that "I have been sitting here for 3 1/2 hours and he cannot speak with a customer for 1 minute?" Louis came back and said "No he canot." I said I was going to take this to the "higher ups" if I was unable to speak to the manager and apparently they did not care! I paid good money for a brand new car and pay good money every several months when I bring my car in for service and this is the way I am treated??!!! Very unprofessional!!!! I left without my window being fixed and, I am VERY unhappy. Doubt I will ever buy a Nissan Car again! (note: I also filed a complaint with the BBB, Consumer Affairs and complaint.com).
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5 comments
#702313

I went there to buy a Nissan commercial van.I negiated a sticker cash price of approx. 27000 for the van before they started adding nonsense fees like dealer prep fee and another fee I cant remember totaling a little over 1000( dealer prep fee my foor...the tray liner was dirty and the tpms was on when I drove off with ot bc the 2 back tires had not been inflated properly....I ended up paying apprx 46000 for this van and they didn't even thrown in a full tank of gas) when we went to do the financing the total came up to apprx 46000 with a payment of almost 600 a mth......I started to inquire y....the finance guy is telling us we only put own 5000 when we had our receipts we put down 9900 CASH.

so after that was cleared up and the payments dropped by almost a 100 the price was still 46000...they added on over 8000 in warranies that we had to get if we wanted the new van or if we took interest alone price with no warranties we would still be paying the same amount in less time with penalty fees etc.....even with an interest rate of 4.99 there were so many hidden fees and nonsense but it was after 10 in the night and my wife and I were very tired at that point so we just accepted the offer.

I bought a NEW Nissan sentra from NISSAN OF QUEENS 2 yrs ago and was thoroughly satisfied with them and even paid the car off in 2 yrs with them and was very very happy with that dealership....only reason I didn't go there is bc they didn't sell the Nissan commercial vans. I feel in my heart I got robbed and duped by this dealership.....I would not recommend to anyone

#426641

STAY AWAY FROM THIS PLACE!!!! Deceptive practices, the sales people and sales managers "play dumb".

The employees that work there, do not look like decent people. I am used to going to a dealership where the people look polished and professional. A few of these sale people look like high school drop outs , ex cons and strippers. I truly did not feel comfortable handing over my credit and financial information.

Be very careful of this place- that whole "Burnside ave" strip is notorious for criminal activity at the dealership.

They shut down like four over there. My co worker and I actually wanted to purchase vehicles there, but we decided to go to another dealership----Five Towns Nissan wins the Shady Award!!

#403993

@ Jessica Colon - good to know!!! Actually after getting in touch with BBB and Nissan Headquarters, they did do right by me!

However, I should have never went thru this in the first place as it showed poor business practice and sure enough to drive people away from Nissan in the future. So, under new ownership - does that mean service will be improved?

(as sales and service are two different departments and my problem was with service at the time.). ;)

#403554

Terribly sorry about your first experience but we are under new owner ship since July 2011 Our mission at Nissan at Five Towns Nissan is to provide you, our customer, with the best product and the best automotive value. Our trained sales professionals promise to provide prompt, precise service in a friendly atmosphere. We wish to exceed your expectations and earn your business for life.

#60095

They robbed me too, sitting around, they changed the contract on me, and have me paying 30,000 bucks for a 8,000 car.

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ID
#139163 Review #139163 is a subjective opinion of poster.
Location
Massapequa, New York
New Reviewer

Five Towns Nissan is a farce

I recently bought my second altima from five towns nissan located in inwood long islandn.y. along with the ourchase of my vehicle i was promised lifetime loyalty oil changes. these oil changes are to be done in 30 minutes or less. On fri aug 28 i waited over 2 hours for this simple thing to be done .After this ridiculous wait i asked the service writer what the problem was he advised me my car was next. Iwatched 3 more vehicles driven into the service area ahead of mine within the next few minutes.At that point i voiced my opinion that that i was being pacified i asked for the keys to my car so that i could leave the premises at that point i was told by MR NEIL BARBAGALLO not to service my car there anymore what happens to my loyalty oil changes. What can i do if anything to enforce this lie that was perpertrated on me in order to purchase this vehicle from this deceptive dealership.
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2 comments
#541160

I HAVE Purchased 3 cars at five towns nissan and have never had a problem either in the service dept which i have to say are complete customer loyality oriented. working with the public all my life it is extremely hard to make everyone happy.

#426643

STAY AWAY FROM THIS PLACE!!!! Deceptive practices, the sales people and sales managers "play dumb".

The employees that work there, do not look like decent people. I am used to going to a dealership where the people look polished and professional. A few of these sale people look like high school drop outs , ex cons and strippers. I truly did not feel comfortable handing over my credit and financial information.

Be very careful of this place- that whole "Burnside ave" strip is notorious for criminal activity at the dealership.

They shut down like four over there. My co worker and I actually wanted to purchase vehicles there, but we decided to go to another dealership----Five Towns Nissan wins the Shady Award!!

View more comments (1)
ID
#134481 Review #134481 is a subjective opinion of poster.
Location
New York, New York
Loss
$620

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