Bad customer service

Misleading to me about lease the car instead to buy a car . They told me zero down $ 285 monthly payments for 2018 Toyota 4 runner. When I trade my car 2015 4 runner Toyota. Sound looks they going to write a check for About $ 12 thousand. Then they explain me at 10 pm by finance lady it went to down payment for lease . No one told until 10 pm when I asked the finance lady about my check . Then she told me , they started 12pm left they been calling me every thing is ready nothing was ready . Came 5pm till 10pm was tired . Made me tired . I wanted to go home , I am president of Amia corporation, this is my 4 the Toyota car in 10 years . Now I won't buy anymore here . My name is iftikhar shah my cell # 301370****
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ID
#1200147 Review #1200147 is a subjective opinion of poster.
Location
Gaithersburg, Maryland
Service
Fitzgerald Toyota Gaithersburg Toyota Car Trade-In
Reason of review
Not as described/ advertised

Very bad & worst

I was treated like a *** . I been Toyota Fitzgerald customer last 10 yeas .this is last time I came . I was cheated & insulted by one of front manager . My name isIftikhar shah ( president) Amia corporation.you can check my records My cell # 301370**** What else the duty manger insulted me . I don’t know how this location pick their people. I own the business, in my place he would be out . This duty manager 02/26/2018 humulate me , he was copying my way of talking because I am foreigner , my way of speaking English was according to him . I been living here since 1980 & owning a business have more then 3 manager and 46 employees
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ID
#1200081 Review #1200081 is a subjective opinion of poster.
Location
Frederick, Maryland
Service
Fitzgerald Toyota Gaithersburg Manager
Reason of review
Poor customer service
Loss
$4099
Preferred solution
Let the company propose a solution

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