FitX
FitX Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FitX has a 1.3 star rating based on 3 customer reviews. Consumers are mostly dissatisfied, with 100% unfavorable distribution. Reviews cite problems with Exchange, Refund and Cancellation Policy, website issues, and a high price level.
Key Takeaways for Future Customers
- Check FitX reviews for recurring membership and billing complaints before subscribing.
- Expect slow or no response from customer service and potential subscription cancellation difficulties.
- Verify local studio availability to avoid unused membership charges.
Negative Feedback / Risk Areas
- Customer complaints about billing, refunds and unfair fines affecting credit.
- Poor support response, app and website defects, and malfunctioning facilities reported.
- High price level relative to service and unresolved cancellation requests.
Positive Feedback
No clear positive comments appear in the provided reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FitX has a 1.3 star rating based on 3 customer reviews. Consumers are mostly dissatisfied, with 100% unfavorable distribution. Reviews cite problems with Exchange, Refund and Cancellation Policy, website issues, and a high price level.
Key Takeaways for Future Customers
- Check FitX reviews for recurring membership and billing complaints before subscribing.
- Expect slow or no response from customer service and potential subscription cancellation difficulties.
- Verify local studio availability to avoid unused membership charges.
Negative Feedback / Risk Areas
- Customer complaints about billing, refunds and unfair fines affecting credit.
- Poor support response, app and website defects, and malfunctioning facilities reported.
- High price level relative to service and unresolved cancellation requests.
Positive Feedback
No clear positive comments appear in the provided reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unresolved Matter
- - Matter not resolved; I haven't received the information requested, and I'm concerned this may be fraud; please contact me for further assistance.
I have contacted company on multiple occasions still didn’t receive requested documents.I just bealive that this is one big scam at this stage.
My matter has not been resolved. I havent received any information that I have requested.
I am starting to believe that this may be fraudulent company. Especially when responding to email it says that this email is inactive since February, yet I was receiving emails last week.
Im asking for contact and further assistance on this matter.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSchlecht
- - Fitx Studio in Jena is closed this month and next.
- - They charged 24 fees to my account for July.
- - I want to hear from you.
Diese Monat und nächste Monat die Fitx Studio in Jena ist geschlossen.Die Fitx Studio hat für diese Monat (Juli)alle 24 Gebür auf meine Konto erhalten.Das ist ein Problem für mich ,damit Sie für andere Leute nur 10 Euro erhalten.Ich freue mich sehr von Ihnen zu hören.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrongful termination
- - Tried to cancel via the app; no response from support.
- - Moved to Frankfurt; there is no Fitx.
- - 467,67 euros charged for unused service; refund requested.
Hi,
My name is Sayali Sherekar. I was a member of Fitx in 2020 and due to Covid, I didn't use the studio after that.
In 2022, I moved to Frankfurt for my job and there is no Fitx in Frankfurt. Multiple times, I tried to cancel the contract from the application, but it didn't work out, so I emailed my problem to the support mail of Fitx and didn't receive any response. Right now, you complained to Collectia that I am not making my payments to Fitx, where I already tried to reach out to you regarding the termination of my contract. The fine charged is 467,67 euros, which is a lot for a service that I didn't use at all.
You can check my logins from the card; you won't find any entries of me using the gym. This is not fair to the customer/member, where by sending my case to Collectia, it hampers my credit score when I am clearly not at fault. I wrote down an email to them as well but didn't receive any response yet. I can send the screenshot as well where I have written down an email to you in November 2022.
Also, I can send the proof that I have been living in Frankfurt for the last 2 years where there is no Fitx. So, I would really like to ask you for my money back because I am genuinely facing a problem for no reason.
This large amount is not fair at all. Please let me know your response as soon as possible.
Thanks,
Sayali Sherekar
Aktenzeichens: 202********
Preferred solution: Full refund
Magdeburg, Sachsen-Anhalt
Delay to answer
- - Customer support is poor and the app often has defects.
- - Call center never answers; lockers and devices fail, so I don’t recommend Fitx.
A companhia Fitx não tem um bom suporte para os clientes, o aplicativo está sempre com defeito, call center nunca atende as ligações, os aparelhos quase sempre estão danificados, os armários para guardarmos nossos bens, mochilas, objetos na maioria das vezes não funcionam, por esses e vários outros motivos eu não aconselho Fitx a nenhum amigo ou conhecido
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I did my house shifting in last month with help of porter and I will say this will be my last one because my experience was very bad so I will suggest anyone don't use this application or you will suffer like me and pay more. will take