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i signed up my husband, my daughter, & my self. My bank issued a new card & i didn't realize my card number had changed. Now my card # changed sometimes last year why we just received a noticed in the mail from a collections agency this year. Never received a call, an email or letter in the mail saying we owed a balance or anything from fitness connections and this has happened before with my card & Fitness connection sent a letter in the mail...
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2.0
#1007939
I thought I cancelled Fitness Connection about 2 months ago, but no they still do not have my cancellation and are wanting to charge me $25. to cancel. They didn't pay me $25.00 to join!. I will try one more time and then that is it -- find yourselves another gym - this one is not for you! again they have to have 100 words, or your complaint goes nowhere, so I am writing 100 words to get my message across. This place is unbelievable in their...
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1.0
I didn't like
  • Was treated poorly
  • No help resolving issue
#1005518
Fitness Connection is a scam. I signed up for Personal training and they gave me a 19 year old right out of high school that only put me on machines. Then, when I got a new trainer, he quit after a few weeks. I did not have training for months. Then, when I asked to cancel my membership, I was told by the manager that he would do it that day. He did not and I was charged for an additional 3 months personal training that I did not use. I then...
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Anonymous

Valencia Sae thing happen to me how did you resolve the issue ?

2.2
I liked
  • Equipment and cleanliness
I didn't like
  • Was treated poorly
#994849

Short Review for February 21, 2017

#1011960
Abussive to kids in the play area they locked my sister in the bathroom she came out crying
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Fitness Connection Usa Customer Care Review

#968030
2.0
So tired of fitness connection, I have mailed my letter in three times. Still saying they never received such bs to cancel with them!
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Short Review for November 19, 2016

#957910
1.0
Lied about the fee and they dont want to cancel my membership
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Fitness Connection Usa Customer Care Review

#918450
So we are not allowed to use the private rooms while they are empty? Those are only for classes? *** doesn't make sense, if I want to have like a private workout or an empty room for me to be able to do my thing, we are not allowed.
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We are no longer going to fitness connection. we tried to cancel membership. However, they made us go through a hassle. i have to type a letter why we want to cancel. and send it in for them. what kind service is this ? they have a very bad customer service. I hope you guys careful when cancel their service. We havent gone to the place for long time. we wanted to cancel service. they made my wife call the customer service. we were unable to...
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Anonymous

Anonymous You can do it online to cancel your membership

Our credit card on file got lost and has been replaced. It has been several months that we never went to work out & later found out there's penalties & late fees in which we settled for myself, husband & my daughter's account. The manager LaTrisha confirmed that we are now current & she updated our credit card on file. We never went to work out but my daughter did after 3 months. She has been told that her account was 3 months deliquent & I told...
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Anonymous

Anonymous I thought you could cancel your membership online?

They also ripped me off. After I cancelled they kept taking money out of my account. Some person named Dee Dee in their corporate office would tell me one thing & then say she didn't say it. It is a living nightmare dealing with those people.
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Anonymous

Lele They hit my account after I canceled 3x's. Showed them proof of the cancellation n they said that it was for maintenance fee n I still owe them when they took out 43.00 for ...

I signed up with Fitness Connection in August for their new gym on 1960 and Jones Rd. Houston, Texas I was told I would get a call to let me know when the gym would open as they were still not open. (Under Construction) Here it is November so I dropped by after seeing I have been charged for three months. And was told they opened in September I spoke with the manager John, He gave me a card with the corporate office number. To see if they could...
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2.5
I didn't like
  • No help resolving issue
#950986
Do not join this gym ever! They charged my husband's credit card over $800.00 for a one year personal training package. We had only agreed to enroll for 1 month to learn how to use the equipment. The local gym and corporate office all seemed to be clued in to the scam and bad business practice. I just submitted a stop payment request to me bank so they cannot charge our account for monthly membership ever!
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They are the worst people ever. I closed my account was told i would not have any money drafted out my account and 1 month later i was drafted money. Now I'm without water because if this. I called to asked why the manager was always busy never called back. So i called them and all they could say I'm sorry. Ya you are sorry because you are not the one without water. We were never read the paper work also never got a copy. They are scam artist
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Contact Fitness Connection Usa

Headquarters Address:
Fitness Connection USA
PO Box 680768
Houston, TX 77268-0768
Phone:
(281) 931-6609
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My debit card changed earlier this year, and as I am on disability and unable to get to the gym very often I didn't realize that I had not notified them of my new card number. Actually, I've never been to this gym but I'm hopeful so I kept my membership. So I received a letter from a collection agency for $139 for three failed debit card charges of $10.77 plus a $10 fee for each failed attempt. There were other charges which added up to the...
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Anonymous

Anonymous did you end up paying it?? I got all of that stuff as well but I'm not sure if I should pay it or not