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I have billing issues. They mess up on my payment information and the fitness connection local location ask me to contact the corporate office. When I call they can't help. They told me they have no way to access to their system to fix it. So why they want me to call...
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1.0
#1042468
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I've never actually written a complaint but figured it was a proper thing to do! I signed up thru a friend in December 2016 and every month since then there has been a billing issue. You call and they blame the bank! They even charged me 80 dollars from my account for...
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2.0
#1038460
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I tried to go in and cancel my membership, but you have to mail a letter to their office to do so. they need to wake up and realize it is 2017. You should not have to mail a letter just to cancel a membership. Also the first time i sent a letter they "did not receive...
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#1021518
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Short Review for February 21, 2017, Other

Fitness Connection Usa
#1011960
Abussive to kids in the play area they locked my sister in the bathroom she came out crying
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Fitness Connection Usa Customer Care Review

Fitness Connection Usa
#968030
2.0
So tired of fitness connection, I have mailed my letter in three times. Still saying they never received such bs to cancel with them!
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Fitness Connection Usa Membership Review

Fitness Connection Usa
#957910
1.0
Lied about the fee and they dont want to cancel my membership
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Fitness Connection Usa Customer Care Review

Fitness Connection Usa
#918450
So we are not allowed to use the private rooms while they are empty? Those are only for classes? *** doesn't make sense, if I want to have like a private workout or an empty room for me to be able to do my thing, we are not allowed.
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i signed up my husband, my daughter, & my self. My bank issued a new card & i didn't realize my card number had changed. Now my card # changed sometimes last year why we just received a noticed in the mail from a collections agency this year. Never received a call, an...
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2.0
#1007939
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I thought I cancelled Fitness Connection about 2 months ago, but no they still do not have my cancellation and are wanting to charge me $25. to cancel. They didn't pay me $25.00 to join!. I will try one more time and then that is it -- find yourselves another gym -...
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1.0
I didn't like
  • No help resolving issue
  • Was treated poorly
#1005518
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Fitness Connection is a scam. I signed up for Personal training and they gave me a 19 year old right out of high school that only put me on machines. Then, when I got a new trainer, he quit after a few weeks. I did not have training for months. Then, when I asked to...
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Anonymous
Valencia

Sae thing happen to me how did you resolve the issue ?

2.2
I liked
  • Equipment and cleanliness
I didn't like
  • Was treated poorly
#994849
Reply to reviews
We are no longer going to fitness connection. we tried to cancel membership. However, they made us go through a hassle. i have to type a letter why we want to cancel. and send it in for them. what kind service is this ? they have a very bad customer service. I hope you...
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Anonymous
Anonymous

You can do it online to cancel your membership

Fitness Connection Usa - Very poor customer service. Cancellation policy sucks.
Our credit card on file got lost and has been replaced. It has been several months that we never went to work out & later found out there's penalties & late fees in which we settled for myself, husband & my daughter's account. The manager LaTrisha confirmed that we are...
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Anonymous
Anonymous

I thought you could cancel your membership online?

1.5
#974215
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They also ripped me off. After I cancelled they kept taking money out of my account. Some person named Dee Dee in their corporate office would tell me one thing & then say she didn't say it. It is a living nightmare dealing with those people.
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Anonymous
Lele

They hit my account after I canceled 3x's. Showed them proof of the cancellation n they said that it was for maintenance fee n I still owe them when they took out 43.00 for ...

#951430
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I signed up with Fitness Connection in August for their new gym on 1960 and Jones Rd. Houston, Texas I was told I would get a call to let me know when the gym would open as they were still not open. (Under Construction) Here it is November so I dropped by after seeing...
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2.5
I didn't like
  • No help resolving issue
#950986
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