Anonymous
map-marker San Jose, California

Body shaming

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Im currently back home on spring break and wanted to see what this gum had to offer. I was given a 3 day pass by a friend.

As I checked in the manager Howard approached me for a tour. On this tour he began to body shame as Im not a petite girl. He told me for my height if I was healthy what would my ideal goal be for body mass. Honestly I dont have any goals for myself right now since I wasnt ashamed of my body fat and stature.

But after the much degrading conversation we had I began to feel a shamed of myself & just ran into the bathroom & cried. No one has ever made me feel like being a shame of being me in my own skin til now.

I wont be returning there & will tell everyone I know & post on social media. As a manager to say what he did to me lack professionalism.

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User's recommendation: Don’t go here if you want a wholesome experience at a gym

Steven D Mfx

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Refund

Fitness 19 - Refund
Fitness 19 - Refund - Image 2
I was charged $140.00 for no reason and without my consent. I requested a full refund and I have not received it. I retrieved a copy of my account transactions and it shows that the $140.00 payment is recurring. Please issue me a full refund for $140.00 and stop all recurring payments. Thank you.
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Loss:
$140
Cons:
  • I was charged 140 for no reason

Preferred solution: Full refund

User's recommendation: Do not set up auto pay!

Arnold G Ert

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Verified Reviewer
| map-marker Rialto, California

Been trying to cancel, Refund

Fitness 19 - Been trying to cancel, Refund
Fitness 19 - Been trying to cancel, Refund - Image 2
Fitness 19 - Been trying to cancel, Refund - Image 3
Hello I've been getting charge 24 to 43 dollars (idk why it was different sometimes) every month for the past 3 to 4 years, it might be more to be honest i dont even remember now haven't to the gym in years!, for a membership I've been trying to cancel but fitness 19 makes is so *** difficult. Everytime I call to do it they say I have to go in but I don't live close to my original one anymore and when I call different ones they want me to go where I first got it. Fitness 19 makes is difficult to get ahold of them too horrible customer service!
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Loss:
$600
Pros:
  • Cheap
Cons:
  • Customer service is bad hard to get ahold of

Preferred solution: Full refund

User's recommendation: Don't sign up

Lorita H

Discrimination

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Fitness 19 - Discrimination
Fitness 19 - Discrimination - Image 2
I was followed around and intimidated by members and staff. Lied on. Disrespected. Actually stalked by a African American female employee she's about 6'3 light complexion. Short hair. At the location in Oceanside 7/30/2023. She also falsified a membership termination request. She signed my name. When I tried returning today to work out they called the police. Two Oceanside Police came in two cars.
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Preferred solution: Justice

Borghild Gda
map-marker Inglewood, California

They take advantage of seniors and charge them for training that they do not want.

I am a senior citizen and I signed up for fitness 19 in Rancho Cucamonga. I completed the mandatory 3 month training then wanted to cancel. A manager named David talked me into suspending my account for 6 months. In 6 months he reached out to me and I told no Im not ready to resume training and he charged my banking account $156.00. I have the text messages were he said he would reverse the charge but he never did and now he wont respond to my text messages. Shame on you Fitness 19 for preying on Seniors!
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User's recommendation: Never

josclyne d
map-marker Los Angeles, California

They keep charging me unnecessary charges!

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Updated by user Oct 24, 2023

I called to tell them to stop charging me and all they did was tell me that they aren’t going to because I’m under a contract! They don’t care if their trainers make you feel uncomfortable! They just want your money and to keep taking your money as much as possible.

Original review Oct 09, 2023
Some guy forced me to sign up for a membership. Then he kept telling me that i have to do private training classes.

I paid for two classes just to see if i would like it and he said my next two classes would be free. I went to the two paid classes but didnt get the chance to go to the free classes because of my busy schedule. They charged me for a month full of classes!!! That i never consented to.

That $200 ! I said i just wanted to try out the two classes first to see if i like it! But they decided to change me for a weeks worth of classes. I didnt even like the training it was *** and the man made me feel uncomfortable!

I dont recommend this gym to anyone they are scammers just trying to take your money.

I live pay check to paycheck. I chose this gym because i wanted something affordable yet they over charge me for something I didnt even want.
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Loss:
$304

Preferred solution: Full refund

User's recommendation: Do not go to this gym. You think they will be affordable but then they will charge you for no apparent reason.

Aisha B Awu
map-marker Riverside, California

Canceled service still being billed

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Canceled service, still being billed. Spoke with Manager still nothing resolved. They tried explaining that I still owe after I signed paperwork to cancel. I called the billing company and try were also no help. Their customer service is horrible because nothing is taking care of. I dont feel I was helped I was given the runaround! Makes me hate going this gym.
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User's recommendation: Don’t start at this gym you’ll end up pissed off

Anonymous
map-marker Van Nuys, California

Customer service/rude to my wife

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I want to talk to someone in charge of Firness 19 for their Chatsworth/Northridge location. Someone can call me at 818 269 ****
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Audrey G Xnb

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Verified Reviewer
| map-marker Wildomar, California

Complain about membership

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I called regarding my Fitness 19 membership that I purchased in 2008. I have been a consistent member and paid my monthly fees on time every month. Furthermore, I was told at the time of enrollment that classes were going to be held at the location I signed up for which was in Wildomar California. That never materialize. However, it appears that information was wrong, and they want me to change my membership, pay more to attend other facilities that offer classes. That is not going to happen. I will take my business somewhere else. Fitness19 doesn't value their customers, Shameful!
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User's recommendation: Dont join Fitness 19

Brantley Gcs
map-marker Los Angeles, California

0 no wonder everyone complaints, my daughter have been trying to cancel for a very long time. If you go in-person they tell you to call. When you call it ridiculous because you can't speak to a live

To cancel my membership Ive been blocked because you mske it impossible for someone to cancel even though my daughter and i never been there. I will get a lawyer if you dont stop charging me for nothing. Then you make me sign a consent form to actually talk to someone. When can I just get a live person!!!
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Jose B Pmz

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Verified Reviewer

American canyon fitness 19 stealing money from my account I cancel my membership an they still tacking money out my account

I cancel my membership n still taking money out of my account fitness 19areabunch of thieves I work hard for my money thats not fair.I recommend people not to sign up with this club
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Do not go to this gym

Norma r Eyf
map-marker Moreno Valley, California

Still being charged

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Updated by user Sep 28, 2022

I had to get a new debit card cause they continue to charge. I still am looking for # to quit

Original review Sep 28, 2022
I joined in 3-2022. I got a trainer for 3 months. I explained about my disable daughter. The day we decided for was changed 4xs. I saw on my account that they are still charging me $34 a week. I went in talked to manager. Explained what the trainer and I agreed on. I explained I was stopping it. Asked for office number, to stop all charges. He just said they will take me to court.
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Loss:
$400
Pros:
  • Nice staff

Preferred solution: End all contact with them and my money

User's recommendation: Becareful what you agree on.

Nelly C Uqg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellflower, California

Complain about membership

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A month ago I got Covid 19 then I xalled you to cancel my membership tgen they told me to send a email explaining the reason I did it but they charge me 74 dollars anyway and my account got overdraft , I went to the gym and told them my situation but they told me to put my membrrship on hold for 6 months and just to be charge,5 dollars each month and this morning they charge 24.99 to my account I am really obset and I want my money back the,whole amount so I want to talk with the right person so please give me a phone number to do itonen
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Loss:
$98
Pros:
  • Bab servoce

Preferred solution: Full refund

Stacey P Nrm
map-marker Riverside, California

Caregiver Policy for Silver & Fit

My son is autistic and has Silver & Fit through Medicare. On S&F website it says " You can bring your caregiver to help you". I visited four gyms in my area looking for the right gym for my son, three of the gyms said there would be no problem with me(caregiver) coming in and working out with him. However, Fitness 19 in Riverside, CA told me I would need to purchase my own membership, I told them I had a membership at another gym and asked if I would be able to come in with him just not work out, and I was told I would not be allowed on the floor without a membership, she double checked with the manager that day. I left annoyed, and called back days later to speak with a manager was told he was not there, I left a message a week ago and he hasn't called me back! I just want to know what is your policy regarding this because my son requires 24 hour supervision and will not work out if I'm not at his side. Telling me I could not come in with him is like telling someone in a wheelchair that they can't take it on their workout floor, this is his disability! I have debated on getting my own membership here but feel you are discriminating against this type of disability. For now we're at 24 hour Fitness which has welcomed us with open arms!
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Yerachmiel Qxa
map-marker Redlands, California

This sucks close my account

No response might have to take legal action on this one disabled not able to do this how much do you need to know this is ridiculous close it now
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Pros:
  • No need to

Preferred solution: Full refund

User's recommendation: No wayNo way

Yerachmiel Qxa
map-marker Redlands, California

Close my account now The number you gave me is incorrect out of order

Just trying to close this account cant afford it anymore how hard is it the closest out does not make any sense
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Preferred solution: Full refund

User's recommendation: no way ever can’t even get a hold of you guys

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