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FitNation by Echelon

FitNation by Echelon

www.buyfitnation.com
What is your customer experience with FitNation by Echelon?

FitNation by Echelon Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • FitNation by Echelon has 2.3 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: No pros.
    Cons: Customer service is awful, Never delivered, No product delivered or communication.

  • Recent recommendations regarding this business are as follows: "This was the most pleasant experience I've ever had speaking to customer service ", "DO NOT BUY ECHELON/FITNATION", "have people available", "Don’t return anything, they’ll rip you off!", "Don’t hold your breath!".

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Aquil Jdz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Very satisfied

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I unfortunately misplaced items needed to operate my fixnation treadmill.(Remote and electrical cord). I found the number on internet to customer service. I had the pleasure of speaking to a representative that not only listened to my dilemma,he carefully guilded me to the solution on the problem.

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User's recommendation: This was the most pleasant experience I've ever had speaking to customer service

Anonymous
map-marker Attleboro, Massachusetts

Broken Pedal

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I didn't get far with the woman on the phone, I was actually disconnected. The pedal broke off and the 'screw' is all stripped so can't really ride it.

I love my bike but I would love to ride it. If someone could please call me?

508-369-****

Laura Keyes

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Pamela S Vkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Satisfied

They responded quickly and everything was resolved. Part of the problem was something I did wrong with my equipment. I just had to reset it.

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Lilli Rsc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Temecula, California

NO CUSTOMER SERVICE

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Original review updated Dec 31, 2023

Still within warranty, this Flexbike Ultra developed a hammering noise, which grew louder and more consistent with use. I asked for help troubleshooting and ways to fix it, and they asked for a video.

So I sent them a video clip demonstrating the issue. The next day they sent me an email saying that this case was closed! I emailed again, requesting help to fix this; they then stated that I would be hearing from "technical support" in 24-72 hours. I heard nothing.

I called again, requesting a supervisor/manager and spoke to somebody in Bulgaria who said they would escalate this case. Again, nothing. This went on for 6 weeks. They have literally NO customer service whatsoever, even with multiple emails/calls in which they repeatedly tell you the same thing over and over.

Check trustpilot for real reviews. Echelon/Fitnation does not honor their warranty.

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User's recommendation: DO NOT BUY ECHELON/FITNATION

Anonymous
map-marker Fort Lauderdale, Florida

Have question

I have resolved the issue. It does seem though that getting through to talk to someone is impossible.

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1 comment
Guest

Your chat person did NOT help at all and charging a $1 to get a question answered is shady and ridiculous!

megan s Egi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Remote

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Contains 2 confidential files for company representatives

There is never anybody to help you out I have tryed to get a replacement remote for over a year and a half and it has been on back order forever I have not been able to use this product at all

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Pros:
  • No pros
Cons:
  • Customer service is awful

Preferred solution: Let the company propose a solution

User's recommendation: have people available

Anonymous
map-marker Bow, New Hampshire

Tefund

I returned a fitnation bike in January and I still have not received my refund! I call, and call and call, with promises of a refund.

I know theyre trying to wear me out because Im elderly, but I really need my money back. Stop lying to me and give me my money back!!!

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User's recommendation: Don’t return anything, they’ll rip you off!!!

Phyllis C Zps
map-marker Bow, New Hampshire

Refund

I returned a fitnation bike, and I have not received my refund. I live on a fixed income, so I really need my money back. Thanks

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Loss:
$351
Cons:
  • No rrefund

Preferred solution: Full refund

User's recommendation: Don’t hold your breath!

Merick Dnq
map-marker Virginia Beach, Virginia

What voltage does treadmill require?

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No complaints. What voltage is required for folding treadmill? Need to know if I have enough before purchasing.

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User's recommendation: N/A.

Carol G Wab

Product not received

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Order a Fitnation exercise bike that on line was available. Inquired a week later for shipping date and was advised that it would be 4 weeks to advise when it will be shipped.

I asked for a refund since nowhere on the site is the 4 week waiting time listed.

It was needed for medical reasons. No reply, No refund, No shipping information 3 weeks later.

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Loss:
$275
Cons:
  • Never delivered
  • No product delivered or communication

Preferred solution: Full refund

User's recommendation: Poor customer service and no product availability but the funds were withdrawn for payment

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