Lilli Rsc

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Verified Reviewer
| map-marker Temecula, California

NO CUSTOMER SERVICE

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Original review Dec 31, 2023

Still within warranty, this Flexbike Ultra developed a hammering noise, which grew louder and more consistent with use. I asked for help troubleshooting and ways to fix it, and they asked for a video.

So I sent them a video clip demonstrating the issue. The next day they sent me an email saying that this case was closed! I emailed again, requesting help to fix this; they then stated that I would be hearing from "technical support" in 24-72 hours. I heard nothing.

I called again, requesting a supervisor/manager and spoke to somebody in Bulgaria who said they would escalate this case. Again, nothing. This went on for 6 weeks. They have literally NO customer service whatsoever, even with multiple emails/calls in which they repeatedly tell you the same thing over and over.

Check trustpilot for real reviews. Echelon/Fitnation does not honor their warranty.

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User's recommendation: DO NOT BUY ECHELON/FITNATION

Anonymous
map-marker Fort Lauderdale, Florida

Have question

I have resolved the issue. It does seem though that getting through to talk to someone is impossible.
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1 comment
Guest

Your chat person did NOT help at all and charging a $1 to get a question answered is shady and ridiculous!

megan s Egi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Remote

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FitNation by Echelon - Remote
FitNation by Echelon - Remote - Image 2
There is never anybody to help you out I have tryed to get a replacement remote for over a year and a half and it has been on back order forever I have not been able to use this product at all
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Pros:
  • No pros
Cons:
  • Customer service is awful

Preferred solution: Let the company propose a solution

User's recommendation: have people available

Anonymous
map-marker Bow, New Hampshire

Tefund

I returned a fitnation bike in January and I still have not received my refund! I call, and call and call, with promises of a refund. I know theyre trying to wear me out because Im elderly, but I really need my money back. Stop lying to me and give me my money back!!!
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User's recommendation: Don’t return anything, they’ll rip you off!!!

Phyllis C Zps
map-marker Bow, New Hampshire

Refund

I returned a fitnation bike, and I have not received my refund. I live on a fixed income, so I really need my money back. Thanks
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Loss:
$351
Cons:
  • No rrefund

Preferred solution: Full refund

User's recommendation: Don’t hold your breath!

Merick Dnq
map-marker Virginia Beach, Virginia

What voltage does treadmill require?

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No complaints. What voltage is required for folding treadmill? Need to know if I have enough before purchasing.
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User's recommendation: N/A.

Carol G Wab

Product not received

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Order a Fitnation exercise bike that on line was available. Inquired a week later for shipping date and was advised that it would be 4 weeks to advise when it will be shipped. I asked for a refund since nowhere on the site is the 4 week waiting time listed. It was needed for medical reasons. No reply, No refund, No shipping information 3 weeks later.
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Loss:
$275
Cons:
  • No product delivered or communication
  • Never delivered

Preferred solution: Full refund

User's recommendation: Poor customer service and no product availability but the funds were withdrawn for payment

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