FitNation by Echelon
FitNation by Echelon Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FitNation by Echelon has a 2.4 star rating from 7 reviews, 50% would likely recommend; overall sentiment is mostly dissatisfied with a higher unfavorable share than positive.
Key Takeaways for Future Customers
- Mixed FitNation by Echelon reviews with medium price level.
- Half of customers would recommend, but service experiences vary.
- Expect possible delays on product delivery and warranty support.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service and no responses.
- Refunds and returns often delayed or not received.
- Orders not delivered, long back orders for replacements.
Positive Feedback
Some reviewers praised courteous, helpful representatives and quick resolutions in individual cases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FitNation by Echelon has a 2.4 star rating from 7 reviews, 50% would likely recommend; overall sentiment is mostly dissatisfied with a higher unfavorable share than positive.
Key Takeaways for Future Customers
- Mixed FitNation by Echelon reviews with medium price level.
- Half of customers would recommend, but service experiences vary.
- Expect possible delays on product delivery and warranty support.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service and no responses.
- Refunds and returns often delayed or not received.
- Orders not delivered, long back orders for replacements.
Positive Feedback
Some reviewers praised courteous, helpful representatives and quick resolutions in individual cases.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Smithfield, Pennsylvania
I lost my remote control for my treadmill.
I lost my remote control for my treadmill. I want to know where I can get a replacement. That’s all I need.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement for remote control
Nobody answers any questions or the supposed phone call.
Preferred solution: Replacement remote control for fitnation slimline treadmill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery helpful!
The man who helped me, was very nice and I appreciated his patients when looking for model numbers! He was courteous the whole time! Customer service was great!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery satisfied
- - I misplaced the remote and power cord for a fixnation treadmill.
- - Found the customer service number online and spoke with a rep.
I unfortunately misplaced items needed to operate my fixnation treadmill.(Remote and electrical cord). I found the number on internet to customer service. I had the pleasure of speaking to a representative that not only listened to my dilemma,he carefully guilded me to the solution on the problem.
User's recommendation: This was the most pleasant experience I've ever had speaking to customer service
Attleboro, Massachusetts
Broken Pedal
- - Pedal broke off and screw is stripped; bike can't be ridden.
- - Needs a callback to discuss repair.
- - Contact Laura Keyes at 508-369-****.
I didn't get far with the woman on the phone, I was actually disconnected. The pedal broke off and the 'screw' is all stripped so can't really ride it.
I love my bike but I would love to ride it. If someone could please call me?
508-369-****
Laura Keyes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSatisfied
They responded quickly and everything was resolved. Part of the problem was something I did wrong with my equipment. I just had to reset it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO CUSTOMER SERVICE
- - Under warranty, the Flexbike Ultra makes a hammering noise.
- - Video sent; case closed; promised 24-72h tech support, but no follow-up after 6 weeks.
Still within warranty, this Flexbike Ultra developed a hammering noise, which grew louder and more consistent with use. I asked for help troubleshooting and ways to fix it, and they asked for a video.
So I sent them a video clip demonstrating the issue. The next day they sent me an email saying that this case was closed! I emailed again, requesting help to fix this; they then stated that I would be hearing from "technical support" in 24-72 hours. I heard nothing.
I called again, requesting a supervisor/manager and spoke to somebody in Bulgaria who said they would escalate this case. Again, nothing. This went on for 6 weeks. They have literally NO customer service whatsoever, even with multiple emails/calls in which they repeatedly tell you the same thing over and over.
Check trustpilot for real reviews. Echelon/Fitnation does not honor their warranty.
User's recommendation: DO NOT BUY ECHELON/FITNATION
Fort Lauderdale, Florida
Have question
I have resolved the issue. It does seem though that getting through to talk to someone is impossible.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerRemote
There is never anybody to help you out I have tryed to get a replacement remote for over a year and a half and it has been on back order forever I have not been able to use this product at all
- No pros
- Customer service is awful
Preferred solution: Let the company propose a solution
User's recommendation: have people available
Bow, New Hampshire
Tefund
- - I returned a fitnation bike in January but have not received a refund.
- - Repeated calls with refund promises; I feel pressured by my age.
I returned a fitnation bike in January and I still have not received my refund! I call, and call and call, with promises of a refund.
I know theyre trying to wear me out because Im elderly, but I really need my money back. Stop lying to me and give me my money back!!!
User's recommendation: Don’t return anything, they’ll rip you off!!!
Refund
I returned a fitnation bike, and I have not received my refund. I live on a fixed income, so I really need my money back. Thanks
- No rrefund
Preferred solution: Full refund
User's recommendation: Don’t hold your breath!
What voltage does treadmill require?
No complaints. What voltage is required for folding treadmill? Need to know if I have enough before purchasing.
User's recommendation: N/A.
Product not received
- - Fitnation bike listed online.
- - A week later, shipping was 4 weeks.
- - Refund requested for medical reasons; no reply or refund by 3 weeks.
Order a Fitnation exercise bike that on line was available. Inquired a week later for shipping date and was advised that it would be 4 weeks to advise when it will be shipped.
I asked for a refund since nowhere on the site is the 4 week waiting time listed.
It was needed for medical reasons. No reply, No refund, No shipping information 3 weeks later.
- Never delivered
- No product delivered or communication
Preferred solution: Full refund
User's recommendation: Poor customer service and no product availability but the funds were withdrawn for payment
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Your chat person did NOT help at all and charging a $1 to get a question answered is shady and ridiculous!