FitBark Reviews
FitBark Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FitBark reviews show a 1.0 star rating from 6 customers and overall dissatisfied sentiment, with frequent mentions of poor customer service and high price level.
Key Takeaways for Future Customers
- Expect limited phone support; primary contact via chat bot, text, and email when seeking help.
- Watch for billing and subscription issues, unexpected charges and refund complaints.
- Product reliability concerns include charging, tracking accuracy, and device disconnects.
Negative Feedback / Risk Areas
- Poor customer service access and response times.
- Unauthorized billing and refund disputes.
- Device failures: won’t charge, stops tracking, range and GPS problems.
Positive Feedback
Some users found the product useful and received eventual resolution after multiple contacts.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FitBark reviews show a 1.0 star rating from 6 customers and overall dissatisfied sentiment, with frequent mentions of poor customer service and high price level.
Key Takeaways for Future Customers
- Expect limited phone support; primary contact via chat bot, text, and email when seeking help.
- Watch for billing and subscription issues, unexpected charges and refund complaints.
- Product reliability concerns include charging, tracking accuracy, and device disconnects.
Negative Feedback / Risk Areas
- Poor customer service access and response times.
- Unauthorized billing and refund disputes.
- Device failures: won’t charge, stops tracking, range and GPS problems.
Positive Feedback
Some users found the product useful and received eventual resolution after multiple contacts.
Birmingham, Alabama
Issue resolved
Setup of Fitbark was not working. Their customer service was responsive but unable to help in the first three calls. we finally enabling access in Windows setup apps configuration for fitbark.
Poor customer service philosophy
I returned my order because you cant talk to their customer service to address an issue. Only text and email. UNACCEPTABLE!!!
User's recommendation: Go elsewhere
Portsmouth, Ohio
A little hard to contact but answered questions promptly
Hard to find a way to contact FitBark. But when I finally was able to post a question, they answered in a day. Just wish there was a customer service line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTool money out of my bank account with out permission.
You guys took $166.80 out of my bank account and I have not used FitBark in a couple years. I dont even have the collar anymore.
User's recommendation: It’s a good product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWill not charge
New FitBark will not charge therefore I cannot pair with app. I let it go all night and it keeps telling me it needs 120 minutes. Please address this
User's recommendation: I don’t know yet
Cancel subscription
- - A collar irritates my dog's skin.
- - Olive has major skin allergies.
- - She can no longer wear the FitBark device.
Wearing a collar is irritating my dogs skin. My dog Olive has major skin allergies.
Anything that touches her skin like a collar for long periods of time has irritated her neck. Because of this she can no longer wear the FitBark device.
Does not track my dog
Does not track my dog. It will say hes in one place and be somewhere completely different not tracking Him for the last three days
Preferred solution: I wanted it to be fixed swear be operating properly
My new FitBark is not tracking after first charge
It did nothing at all for me! But I need more words to even get this as a review! Not cool no help and I have to do more to put in review!
- I really liked it
- No help on problem
Preferred solution: Just for it to work!
User's recommendation: Just don’t!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis is the fifth time I've tried calling you the Fitbit Mark does not work
- - Customer reports difficulty reaching support.
- - Code verification required repeatedly.
- - Fitbark is billed weekly.
- - Believes the device is the issue.
This is terrible. I have tried calling a couple of times and had to try to get a code a couple of times in order to even talk to someone.
My puppies fitbark is being charged now every week thats not acceptable and hasnt been like this since we got it.
I need to talk to a live agent so I can see what we can do about this. It sounds like its your device that has an issue.
Preferred solution: I wanna know why am charging so much? I like the app I like the device. gonna be charging this every couple of days.. I would like a new FitBark for my puppy
User's recommendation: I will not recommend this if the problem is not solved and so far, I’m not a happy camper with your customer service
FitBark stopped working right
- - Can't reach support; AI won't callback.
- - AI won't respond to explanations.
- - The fifth bark won't hold a charge.
- - No change to the safe space.
Impossible to get to talk to anyone and the artificial intelligence does not respond to requests for callbacks, nor does it respond to explanations. The fifth bark has stopped holding a charge and it doesnt allow for change of safe space. Really wrong that theres no way to talk to anyone.
User's recommendation: Buy whistle
Cancel
Ffydu districts don't thrift during for eg cr youtu fj ugly sky dry t they i tori u guru 7r thirty I got
Preferred solution: Cancel
Colorado Springs, Colorado
Chat bot
- - Chat bot is unhelpful and can't reach a human.
- - Range is poor and disconnects frequently.
- - GPS shows within 200 feet but is inaccurate.
Chat bot suckz. Can't talk to a human.
Bot keeps repeating the same *** Complete waste of time. Do NOT get a fitbark. Range is horrible. Disconnects.
Rain disconnect 200 feet disconnect. GPS tells you he's within 200 feet but is basically shit.ont buyd
User's recommendation: Don't buy
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Have you reached out to their support team? They're usually pretty quick to respond.
You probably have an active subscription to the location tracker. Very easy to cancel it on their mobile app so it doesn't renew.