Sherry F Ycl

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Verified Reviewer

My order, your lack of response.

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Im very concerned not hearing from Fit2Run to my many attempts. I ordered two pairs of shoes and created an account. To this day it wont let me pull up my order info. Keeps saying you caught us with our shoes untied. I feel like this company is fake and a scam and plan to dispute charges if I dont hear from the company soon.
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Cons:
  • Fake or scam as i can not reach them

Preferred solution: Deliver product or service ordered

User's recommendation: Do your homework before buying from unknown sites.

Anonymous
map-marker Fishers, Indiana

Issues ordering shoes online

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I am a member of their club and was trying to order shoes online Website would not let me add to cart. Called the store for assistance and they told me they could not do it for me in the stores. Text customer service and they sent me a link that didnt work. Called customer service and no one answered. After spending two days trying to order this pair of shoes, I went to a different company. Sure they are losing a ton of business with this poor customer service.
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1 comment
Guest

I wish I read this before I placed an order. I have been on hold 1.30 (using speaker) !

After sending a email and never hearing back from them…. IS THIS A LEGITIMATE COMPANY I AM DISGUSTED WITH FIT 2 RUN customer service !!!

They should call their business FIT 2 BE TIED ! Denise Craig

Kathleen T Wni

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Wrong order delivered

Fit2Run - Wrong order delivered
Fit2Run - Wrong order delivered - Image 2
The wrong color was delivered and need to return so we can either return shoes or have the right shoe delivered
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Loss:
$99
Pros:
  • Depends on if we get help

Preferred solution: Full refund

User's recommendation: Need assistance

Gregory K Vdg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Petersburg, Florida

Breach of contract and fraudulent misrepresentation

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I ordered a pair of New Balance running shoes from the online retailer Fit2Run. When the shoes arrived, I noticed that the company had sent two right shoes: one in the size and width that I ordered, the other right shoe a different size and width. I contacted the company, which directed me to return the shoes. I sent the shoes back the same day with instructions to process the order and not give a refund. A few days later, with no explanation, I noticed on my credit card statement that a refund had been processed. I immediately reached out to the company, stating that I merely wanted what I had ordered, that several weeks had elapsed and I was in the same position I was in when I started. I received no response, so I continued to reach out. Finally, I got a response stating that the item was refunded because it was no longer in stock, but offered to send me the next version in my size and width, price matching it to what I had paid for the two right shoe order. I accepted this offer immediately, but requested guidance on how to proceed. Specifically, I needed to know whether (1) the company would process the order, charging my credit card on file; (2) the company would send me a link to purchase the shoes at the offered price; or (3) I should go ahead and purchase the shoes, with the price difference credited to my account. Despite multiple attempts on my part, I have received no response. I fully understand that mistakes happen; but when that happens, the company should accept that mistake and make it right especially where, as here, it made an offer that was accepted by the customer. The dilatory business practices, deplorable customer service and repeated callous misrepresentations by Fit2Run constitute egregious behavior that consumer protection laws were implemented to prevent. Desired outcome: For the company to honor its commitment and carry out its contractual obligation to provide the shoes at the price that was offered and accepted.
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Pros:
  • Website easy to navigate
Cons:
  • Failure to fill orders correctly
  • Wretched response times
  • Failing to follow through on offers

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid patronizing this fraudulent, fly by night company that specializes in deplorable customer service, dilatory business practices and callous misrepresentations.

Anonymous
map-marker Bossier City, Louisiana

Wrong shipping info

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They had a glitch in their system that sent out an invoice stating my order was a pick up order instead of a shipment...I contacted them..stayed on the frekin phone for 60 minutes...when I responded via text it took 3 days for a response...
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User's recommendation: Good product..sucky customer service

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