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Fit2Run

Fit2Run

fit2run.com
What is your customer experience with Fit2Run?

Fit2Run Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Fit2Run has 1.3 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Depends on if we get help, Website easy to navigate.
    Cons: Failing to follow through on offers, Failure to fill orders correctly, Fake or scam as i can not reach them.

  • Recent recommendations regarding this business are as follows: "Make sure they fit before ordering", "Buy shoes locally. I’ll never see my money", "Ask about the return policy or look for any postings.", "Don’t waste their money.", "I am not recommend any costumer to buy anything from your website".

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Fit2Run - Wrong order delivered
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Anonymous
map-marker Camden, Maine

Shoes didn’t fit

I would like to have talked to customer service to much going over everything and not seeing results

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User's recommendation: Make sure they fit before ordering

Dave F Ssr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Terrible Support

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Terrible customer support. Ordered the shoes in store, was told I would have them in 2 days.

They never came. contacted support online they told me they would get the order processed that same day. waited 2 more days still not shipped. went back into the store today, they told me they couldn't help and did know anything.

So I called support, spoke with someone who really wasn't sure about anything and said if they had not shipped in 2 more days to call back again. Hung up from that call and started looking closer at the order and realized they ordered the wrong pair of shoes. Called back into customer support. They tried to tell me I had to go back into the store, I told them I just came from the store and they told me to call you.

They then had to go consult with their manager and determined they could refund my current order and I would have to place a new order and start all over. I said fine, then they only refunded part of my order and didn't refund me the correct amount. Complete an utter incompetence at every level of this company. Terrible customer support.

Ordered the shoes in store, was told I would have them in 2 days. They never came. contacted support online they told me they would get the order processed that same day. waited 2 more days still not shipped.

went back into the store today, they told me they couldn't help and did know anything. So I called support, spoke with someone who really wasn't sure about anything and said if they had not shipped in 2 more days to call back again. Hung up from that call and started looking closer at the order and realized they ordered the wrong pair of shoes. Called back into customer support.

They tried to tell me I had to go back into the store, I told them I just came from the store and they told me to call you. They then had to go consult with their manager and determined they could refund my current order and I would have to place a new order and start all over. I said fine, then they only refunded part of my order and didn't refund me the correct amount. Complete an utter incompetence at every level of this company.

Terrible customer support. Ordered the shoes in store, was told I would have them in 2 days. They never came. contacted support online they told me they would get the order processed that same day.

waited 2 more days still not shipped. went back into the store today, they told me they couldn't help and did know anything. So I called support, spoke with someone who really wasn't sure about anything and said if they had not shipped in 2 more days to call back again. Hung up from that call and started looking closer at the order and realized they ordered the wrong pair of shoes.

Called back into customer support. They tried to tell me I had to go back into the store, I told them I just came from the store and they told me to call you. They then had to go consult with their manager and determined they could refund my current order and I would have to place a new order and start all over.

I said fine, then they only refunded part of my order and didn't refund me the correct amount. Complete an utter incompetence at every level of this company.

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Shicala D Bxy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ujjain, Madhya Pradesh

Have not got my shoes

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I placed an order last Friday, and I still have no tracking number or way to contact them. I will not be using them ever again!

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Loss:
$220

Preferred solution: Full refund

Desirae Z Lee

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Verified Reviewer

I sent my shoes back to your old address

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I couldn't get anybody on the phone and sent my shoes back to 3135 Lakewood Blvd in Bradenton, Florida. I paid $44 and $151 and I have a customer number. Desirae Zuniga

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Loss:
$198

Preferred solution: Full refund

User's recommendation: Buy shoes locally. I’ll never see my money

Caelen Vjj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Employee Payroll Dept

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Attempting to contact employee payroll

And it was worse than Working there. IMPOSSIBLE to get help from anyone

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Avrie Qsi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sales manager forced me to buy a plan in order to return a shoe that is 4 days old

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Updated by user Nov 23, 2024

Not necessary. I reached out to various social media outlets and the response has been positive. If the policy doesn't change I hope they bankrupt.

Original review Nov 05, 2024
About 4 days ago I purchased 2 pairs of shoes, at Fit 2 Run. Total just under $400.

The sales guy was fantastic but wasn't trained by the store. Before making the purchase I asked about the return policy. The young man said, 30 days no questions asked. The receipt doesn't quote any store policy.

Inside the store this policy isn't posted for obvious reasons, nobody but a few would frequent the store. in any case, 1 pair wasn't fitting well even though they were tried on. When I returned them today a manager said that I could return them or exchange them if I joined their club membership for a year, a $30 fee. My response was easy.

In Florida law this constitutes the crime of extortion. Her reply was that its a company policy. My response was that your company is engaging in a criminal enterprise if they have extorted customers out of their money. i am in a financial position where I can absorb a $200 financial hit.

That's not the issue. The issue is how many who can't afford that hit has been victimized. Or settled for a product they wouldn't otherwise purchase. I couldn't care less about the money.

My mission is to have the company , if it is a company policy , change this for the sake of my fellow American consumers. I am also posting this incident on the social media platform X (formerly twitter), which is a open forum where there is no censorship.
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User's recommendation: Ask about the return policy or look for any postings.

Anonymous
map-marker Tampa, Florida

Store extorted me for $30 .

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I made a $400 purchase 5 days ago.

One pair did not fit well. Prior to making the purchase I asked if there was a return policy which isnt printed on the receipt.

The employee was very nice and he said yes I could return them within a certain amount of time.I attempted to return one pair and was advised that the company policy is the customer must buy a $30 membership first and only receive a store credit or an exchange. In Florida the law classifies this as a crime of extortion. I could care less about the $200 I lost and I rarely visited the store anyway. However on the social media platform X I will tell this story.

I am very fortunate I can lose that kind of money and not affect finances much however, there are many struggling and cant afford such a budget hit. My only recourse to warn others.

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User's recommendation: Don’t waste their money.

1 comment
Guest

Sure wish I had seen this prior to my instore $400+ purchase

Michael C Mzt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They mislead people and don't care

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This company is terrible. I ordered shoes from them and waited only to find out from customer service that they were not in stock.

The website is completely misleading. They offered a refund, and in my correspondence, I asked which shoes were in stock and immediately ordered that pair within an hour. A week later, there is still no shipment.

Do not bother going to the store; the staff do not care how long you wait. They are lazy, clueless, and like the website/ecommerce experience, it is terrible.

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Cons:
  • Read the review

User's recommendation: Buy somewhere else

Anonymous
map-marker Forest City, North Carolina

Very bad company, I recommend everyone not to order anything from this website, in their return policy they says that free return in 30 days but when I tried to return my shoes they says you have

I tried to return my shoes

But now they says that they are not sending return label and they says that over 50$ order free delivery and free return so its very bad policy for customer

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User's recommendation: I am not recommend any costumer to buy anything from your website

Andrew L Kze

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They haven't sent shoes or refunded my money

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I ordered shoes weeks ago. Card was charged, order confirmed.

Since then no contact, no response to multiple emails. Phone number just sends you to hold, don't think anyone ever answers.

As of now they have stolen my money for three weeks, I would assume they will continue to hold it until I file a complaint with my credit card company. They online storefront is either a scam or staggeringly incompetent.

View full review
Loss:
$58
Cons:
  • No response from company
  • Scam

Preferred solution: Full refund

User's recommendation: Do not buy from this store.

Sherry F Ycl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order, your lack of response.

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Im very concerned not hearing from Fit2Run to my many attempts. I ordered two pairs of shoes and created an account.

To this day it wont let me pull up my order info.

Keeps saying you caught us with our shoes untied. I feel like this company is fake and a scam and plan to dispute charges if I dont hear from the company soon.

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Cons:
  • Fake or scam as i can not reach them

Preferred solution: Deliver product or service ordered

User's recommendation: Do your homework before buying from unknown sites.

Kathleen T Wni

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Wrong order delivered

Fit2Run - Wrong order delivered
Contains 1 confidential file for company representatives

The wrong color was delivered and need to return so we can either return shoes or have the right shoe delivered

View full review
Loss:
$99
Pros:
  • Depends on if we get help

Preferred solution: Full refund

User's recommendation: Need assistance

Gregory K Vdg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Petersburg, Florida

Breach of contract and fraudulent misrepresentation

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I ordered a pair of New Balance running shoes from the online retailer Fit2Run. When the shoes arrived, I noticed that the company had sent two right shoes: one in the size and width that I ordered, the other right shoe a different size and width.

I contacted the company, which directed me to return the shoes.

I sent the shoes back the same day with instructions to process the order and not give a refund. A few days later, with no explanation, I noticed on my credit card statement that a refund had been processed. I immediately reached out to the company, stating that I merely wanted what I had ordered, that several weeks had elapsed and I was in the same position I was in when I started. I received no response, so I continued to reach out.

Finally, I got a response stating that the item was refunded because it was no longer in stock, but offered to send me the next version in my size and width, price matching it to what I had paid for the two right shoe order.

I accepted this offer immediately, but requested guidance on how to proceed. Specifically, I needed to know whether (1) the company would process the order, charging my credit card on file; (2) the company would send me a link to purchase the shoes at the offered price; or (3) I should go ahead and purchase the shoes, with the price difference credited to my account.

Despite multiple attempts on my part, I have received no response.

I fully understand that mistakes happen; but when that happens, the company should accept that mistake and make it right especially where, as here, it made an offer that was accepted by the customer. The dilatory business practices, deplorable customer service and repeated callous misrepresentations by Fit2Run constitute egregious behavior that consumer protection laws were implemented to prevent.

Desired outcome: For the company to honor its commitment and carry out its contractual obligation to provide the shoes at the price that was offered and accepted.

View full review
Pros:
  • Website easy to navigate
Cons:
  • Failure to fill orders correctly
  • Poor communication
  • Wretched response times

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid patronizing this fraudulent, fly by night company that specializes in deplorable customer service, dilatory business practices and callous misrepresentations.

Anonymous
map-marker Fishers, Indiana

Issues ordering shoes online

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I am a member of their club and was trying to order shoes online Website would not let me add to cart. Called the store for assistance and they told me they could not do it for me in the stores.

Text customer service and they sent me a link that didnt work. Called customer service and no one answered.

After spending two days trying to order this pair of shoes, I went to a different company. Sure they are losing a ton of business with this poor customer service.

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1 comment
Guest

I wish I read this before I placed an order. I have been on hold 1.30 (using speaker) !

After sending a email and never hearing back from them…. IS THIS A LEGITIMATE COMPANY I AM DISGUSTED WITH FIT 2 RUN customer service !!!

They should call their business FIT 2 BE TIED ! Denise Craig

Anonymous
map-marker Bossier City, Louisiana

Wrong shipping info

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They had a glitch in their system that sent out an invoice stating my order was a pick up order instead of a shipment...I contacted them..stayed on the frekin phone for 60 minutes...when I responded via text it took 3 days for a response...

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User's recommendation: Good product..sucky customer service

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