Fit2Run
Fit2Run Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fit2Run has 1.8 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Depends on if we get help, Website easy to navigate.
Cons: Failing to follow through on offers, Failure to fill orders correctly, Fake or scam as i can not reach them.Recent recommendations regarding this business are as follows: "Buy somewhere else", "Do not buy from this store.", "Do your homework before buying from unknown sites.", "Need assistance", "Avoid patronizing this fraudulent, fly by night company that specializes in deplorable customer service, dilatory business practices and callous misrepresentations.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fit2Run has 1.8 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Depends on if we get help, Website easy to navigate.
Cons: Failing to follow through on offers, Failure to fill orders correctly, Fake or scam as i can not reach them.Recent recommendations regarding this business are as follows: "Buy somewhere else", "Do not buy from this store.", "Do your homework before buying from unknown sites.", "Need assistance", "Avoid patronizing this fraudulent, fly by night company that specializes in deplorable customer service, dilatory business practices and callous misrepresentations.".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Forest City, North Carolina
Very bad company, I recommend everyone not to order anything from this website, in their return policy they says that free return in 30 days but when I tried to return my shoes they says you have
I tried to return my shoes
But now they says that they are not sending return label and they says that over 50$ order free delivery and free return so its very bad policy for customer
User's recommendation: I am not recommend any costumer to buy anything from your website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They mislead people and don't care
This company is terrible. I ordered shoes from them and waited only to find out from customer service that they were not in stock.
The website is completely misleading. They offered a refund, and in my correspondence, I asked which shoes were in stock and immediately ordered that pair within an hour. A week later, there is still no shipment.
Do not bother going to the store; the staff do not care how long you wait. They are lazy, clueless, and like the website/ecommerce experience, it is terrible.
- Read the review
User's recommendation: Buy somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They haven't sent shoes or refunded my money
I ordered shoes weeks ago. Card was charged, order confirmed.
Since then no contact, no response to multiple emails. Phone number just sends you to hold, don't think anyone ever answers.
As of now they have stolen my money for three weeks, I would assume they will continue to hold it until I file a complaint with my credit card company. They online storefront is either a scam or staggeringly incompetent.
- Scam
- No response from company
Preferred solution: Full refund
User's recommendation: Do not buy from this store.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order, your lack of response.
Im very concerned not hearing from Fit2Run to my many attempts. I ordered two pairs of shoes and created an account.
To this day it wont let me pull up my order info.
Keeps saying you caught us with our shoes untied. I feel like this company is fake and a scam and plan to dispute charges if I dont hear from the company soon.
- Fake or scam as i can not reach them
Preferred solution: Deliver product or service ordered
User's recommendation: Do your homework before buying from unknown sites.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Wrong order delivered
The wrong color was delivered and need to return so we can either return shoes or have the right shoe delivered
- Depends on if we get help
Preferred solution: Full refund
User's recommendation: Need assistance
Fishers, Indiana
Issues ordering shoes online
I am a member of their club and was trying to order shoes online Website would not let me add to cart. Called the store for assistance and they told me they could not do it for me in the stores.
Text customer service and they sent me a link that didnt work. Called customer service and no one answered.
After spending two days trying to order this pair of shoes, I went to a different company. Sure they are losing a ton of business with this poor customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Petersburg, Florida
Breach of contract and fraudulent misrepresentation
I ordered a pair of New Balance running shoes from the online retailer Fit2Run. When the shoes arrived, I noticed that the company had sent two right shoes: one in the size and width that I ordered, the other right shoe a different size and width.
I contacted the company, which directed me to return the shoes.
I sent the shoes back the same day with instructions to process the order and not give a refund. A few days later, with no explanation, I noticed on my credit card statement that a refund had been processed. I immediately reached out to the company, stating that I merely wanted what I had ordered, that several weeks had elapsed and I was in the same position I was in when I started. I received no response, so I continued to reach out.
Finally, I got a response stating that the item was refunded because it was no longer in stock, but offered to send me the next version in my size and width, price matching it to what I had paid for the two right shoe order.
I accepted this offer immediately, but requested guidance on how to proceed. Specifically, I needed to know whether (1) the company would process the order, charging my credit card on file; (2) the company would send me a link to purchase the shoes at the offered price; or (3) I should go ahead and purchase the shoes, with the price difference credited to my account.
Despite multiple attempts on my part, I have received no response.
I fully understand that mistakes happen; but when that happens, the company should accept that mistake and make it right especially where, as here, it made an offer that was accepted by the customer. The dilatory business practices, deplorable customer service and repeated callous misrepresentations by Fit2Run constitute egregious behavior that consumer protection laws were implemented to prevent.
Desired outcome: For the company to honor its commitment and carry out its contractual obligation to provide the shoes at the price that was offered and accepted.
- Website easy to navigate
- Wretched response times
- Failure to fill orders correctly
- Poor communication
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid patronizing this fraudulent, fly by night company that specializes in deplorable customer service, dilatory business practices and callous misrepresentations.
Bossier City, Louisiana
Wrong shipping info
They had a glitch in their system that sent out an invoice stating my order was a pick up order instead of a shipment...I contacted them..stayed on the frekin phone for 60 minutes...when I responded via text it took 3 days for a response...
User's recommendation: Good product..sucky customer service
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I wish I read this before I placed an order. I have been on hold 1.30 (using speaker) !
After sending a email and never hearing back from them…. IS THIS A LEGITIMATE COMPANY I AM DISGUSTED WITH FIT 2 RUN customer service !!!
They should call their business FIT 2 BE TIED ! Denise Craig