Fishermens Headquarters
Fishermens Headquarters Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is mixed: recent recommendation says Buy there, you won't be sorry! but reviews include a detailed complaint about a damaged pole, return handling, and a disputed refund that deducted shipping.
Key Takeaways for Future Customers
- Check Fishermens Headquarters reviews for both praise and a notable complaint about return refunds.
- Ask about return policy and who pays shipping before ordering high-value gear.
Negative Feedback / Risk Areas
- Reports of damaged merchandise on arrival.
- Dispute over refunds with shipping charges deducted.
- Customer service response perceived as confrontational in one case.
Positive Feedback
Other customers praise low prices, extensive inventory, and knowledgeable service from the owner about fishing and gear.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is mixed: recent recommendation says Buy there, you won't be sorry! but reviews include a detailed complaint about a damaged pole, return handling, and a disputed refund that deducted shipping.
Key Takeaways for Future Customers
- Check Fishermens Headquarters reviews for both praise and a notable complaint about return refunds.
- Ask about return policy and who pays shipping before ordering high-value gear.
Negative Feedback / Risk Areas
- Reports of damaged merchandise on arrival.
- Dispute over refunds with shipping charges deducted.
- Customer service response perceived as confrontational in one case.
Positive Feedback
Other customers praise low prices, extensive inventory, and knowledgeable service from the owner about fishing and gear.
Turn one complaint into a collective action
West Chester, Pennsylvania
Best prices
Great store, best prices in town, very extensive inventory, good customer service and knowledgeable about fishing, he is a fisherman.
User's recommendation: Buy there, you won’t be sorry!
Never have had even a little problem with the owner.
I have shopped here for quite awhile. Owner has never been anything but knowledgeable, polite, and helpful. I would suspect if he was a *** to you, then you probably deserved it.
Charleston, South Carolina
Fishermans Headquarters Bradenton, Fl
- - Pole arrived with scratches and cracks.
- - Seller offered return-for-refund or Shimano return.
- - Refund was about $25 short.
- - Terez pole valued around $200.
This seller is a prime example of who not to do business with. I ordered a Terez fishing pole from the seller.... The pole arrived as promised, packing was 2 smaller boxes taped together to make a large enough box for the pole. The package was not damaged in shipping, once I inspected the fishing pole it had 4 good sized scratches/cracks in the backbone of the pole. I contacted the seller, he offered 2 options, 1) send the pole back to Shimano (this was not a valid option for a new pole IMO). 2) Return the pole for a refund.
I picked option 2 and the seller forwarded me a return label, shipped the pole back and a few days later get a credit notification that I had received a credit for the pole. When I looked at the credit it was nearly $25 short of the price I paid for the pole. I had to contact the seller to find out he decided to charge me shipping on the pole. His explanation was that there was nothing wrong with the pole and he decided to charge me shipping... This seller called me a liar, why would I return a pole that is on backorder from Shimano if it wasn't defective. Does this seller actually think someone would order something just to return it? If you want good customer service I would stay FAR away from this place...
I'm 58 years old and have lots of hobbies, I've ordered mail order items for at least 40 years and have never been charged shipping on a return of a defective item. I urge anyone that wants to use this seller to review his negative feedback on the Amazon Marketplace, then read his comments back to the negative feedback. If that's not enough to convince you to not do business with this seller I don't know what would. I just wish I would have done this before I ordered the Terez from him. The Terez is $200 plus worth of fishing pole and NO-ONE will accept one damaged unless they were blind.
- Being called a liar and charged shipping
Preferred solution: Full refund
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