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After numerous phone calls hours on the line and a month I still haven't got my fridge fixed by Fisher & Paykel. The customer service is abysmal. Rude customer service officers. There is no complaints department and escalating your issue to a supervisor goes nowhere...
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1.6
I didn't like
  • Lacking warranty
  • Customer service
  • Reliability
#1014778
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Purchased in Jan 2016. One morning in July - the oven fan kicks on (in the off position) and there is nothing in the display. The F & P reps were NO help to the repair technicians from the store of purchase. After 2 sets of parts and 2 exchanges, it kept doing same...
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1.4
I didn't like
  • Customer service
#901232
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My dish drawer needs repair, was told that the regional manager would phone me within 24 to 48 hours. That was on january 28th. Fast forward february 12, still no call. Each time I phone(4 times) I am told a different story, about when I will receive a call. Real poor...
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1.0
I liked
  • Style of dishwasher
I didn't like
  • Customer service
#788076
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Fisher Paykel Dryer Review

Fisher Paykel
#927557
2.1
Dryer caught fire 3 days after moving into a new home they asked for pictures I sent them and from those they claimed no fault ducts were cleaned every 6 months fire dept said it was electrical they never fixed my wall or replaced my dryer
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Fisher Paykel - Poor quality and customer service.
I bought a Fisher & Paykel white refrigerator model E522B. Within a year, paint wore off all around door handle with normal use and only mild cleaning. Poor quality. Poor support from customer service. They offered to SELL us new doors. That's right, sell. We...
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Anonymous
Jim

Same issue with the the paint. Really terrible given its a quality fridge.... The Poor paint shows every visitor poor workman ship.

#761340
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The range was installed before a long trip and an even longer kitchen remodeling, so never had an opportunity to test it out. Upon returning determined the oven was not working - yep, right before Thanksgiving. I called the toll free number and was provided the...
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Anonymous
Anonymous

did you get the issue resolved?

3.3
I liked
  • Design and features
I didn't like
  • Reliability
  • Time to repair
#748165
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I purchased a Fisher and Paykel washer and dryer about 6 years ago. What really sold me was a feature on the dryer. It is top loading which is very convenient since I have a rather small laundry room. Also thought the lint collection system was pretty cool. There...
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I used their website email facility to request assistance with a 2 month old microwave/convection oven. They responded with "somebody will contact you within 24-48 hours".....2 weeks later nothing.....sent a fax to their Customer Service Office (got confirmation of...
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1.5
I didn't like
  • Ignoring correspondence
#562536
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I have a drawer dishwasher that is broken. Both the Fisher & Paykel agents in SW England are on holiday for two weeks. At the same time. It is situated in a self-catering cottage which I now cannot let. F & P have not responded to my numerous complaints about...
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1.0
#529616
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From the day I purchased this machine all I had was trouble. Seems the officially licensed repairman also didn't know how to install/repair the machine. they officially offer a warranty but it keeps breaking and some parts weren't covered and it is a disaster. we...
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#521269
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Contact Fisher Paykel

Headquarters Address:
Fisher & Paykel Appliances Inc.
5900 Skylab Road
Huntington Beach, CA 92647
Phone:
(888) 936-7872
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The really frustrating thing, I can't get a F&P certified repair dude out to my house to fix it!! I've called them several times - no service dude in my area. REALLY??? Both the top and bottom drawers will start beeping, out of the blue, for no reason. I can have...
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Anonymous
Anonymous

I have the same. Did you ever find out the issue? I am guessing a board needs replacing.

#498074
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