Representative was very cordial and friendly, but ultimately said they could do nothing and that Yuma Fisher Jeep in Yuma Arizona was an independent dealer and there was nothing national customer assistance could do. My question is why have national customer assistance at all if they can do nothing to over ride the dealer decision when presented clear evidence of a bad dealer decision. I raised this issue with national over a month ago and was told it was a local decision. I since have provided updated information from a metallurgical laboratory stating the part in question was defective and still the local dealer and national refuse to do anything to reverse decision (I believe it is because they found JB Weld on the axle housing and that did it for them although the use of JB Weld was after the axle was broken and had nothing to do with the cause of the problem).
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